Credit Card

Add card to Apple Pay Wallet
You can add your supported DBS credit cards on iPhone, iPad and Apple Watch.
Delete card from Apple Pay
You can delete your supported credit card in iPhone, iPad and Apple Watch.
Introduction of Apple Pay
With Apple Pay, you now have an easy, secure, fast and convenient way to make purchases in stores and online using the iPhone, Apple Watch or iPad.
If your iPhone, Apple Watch or iPad with Apple Pay is lost or stolen
If you lose your iPhone, Apple Watch or iPad with Apple Pay or think it might be stolen, you can use “Find My iPhone” app to remove credit card information.
Making payment with Apple Pay
You can use Apple Pay with your iPhone, Apple Watch, iPad at supported merchants.
Security of Apple Pay
Apple Pay protects your personal information, transaction data, and credit card information with industry-leading security.
Add card to Android Pay
You can add your supported DBS credit cards on Android device.
Delete card from Android Pay
You can delete your supported credit card from Android device.
If your Android device is lost or stolen
If you lose your Android device with Android Pay or think it might be stolen, you can use Android Device Manager to lock your device or erase all information.
Introduction of Android Pay
Android Pay is a simple and secure way to pay with your Android phone using the NFC (Near Field Communication) feature on your phone.
Make payment with Android Pay
With Android Pay, you can make quick and easy purchases with your phone in stores and supported apps.
What is Samsung Pay?
Samsung Pay is a secure and easy-to-use mobile payment service which can be used to make purchases almost anywhere. Leveraging a new proprietary technology called Magnetic Secure Transmission (MST) and Near Field Communication (NFC), Samsung Pay makes mobile payment more accessible to both merchants and customers.
How secure is Samsung Pay?
You can add a card to Samsung Pay, a device specific digital card is allocated by Samsung Pay and Card Network through tokenization represents your physical card.
How to install and activate my Samsung Pay?
You can activate your Samsung Pay with installed Samsung Pay app and Samsung Account.
How can I add my card?
Cards can be added by scanning your card with Samsung Pay or inputting the card information manually. Then, depending on the policies set by your card issuer, Samsung Pay will verify your identity through a text message, email or a phone call.
How can I make purchases with Samsung Pay?
You can simply place your phone to near the card reader or NFC reader to complete the transaction.
Check transaction record with my Samsung Pay
The last 10 transactions* made with Samsung Pay are viewable in the Samsung Pay app.
How can I cancel a payment or return a purchase if I used Samsung Pay?
You can click here for details related to cancel a payment or return a purchases made by Samsung Pay.
How do I remove my card from Samsung Pay?
You can delete your card by selecting the card in the Samsung Pay application.
What should I do if my device is lost or stolen?
If your device is lost or stolen, you can use Samsung’s Find My Mobile service to lock Samsung Pay or to wipe Samsung Pay.
General enquiries of using the Samsung Pay
You may find other general enquiries of using the Samsung Pay.
General technical support of Samsung Pay
You may find general technical support enquiries of Samsung Pay.
What should I do if I would like to cancel or update the payment instruction submitted via EasyPayment?
You can cancel or update any payment instruction made on a day before 5:00 p.m. on the same day if the next day is a clearing day.
Change from existing Compass CVID / eTreats holders to DBS Omni
Now you can use DBS Omni to replace your current Compass CVID / eTreats.
Check credit card statement summary via Omni
You can check your credit card statement summary via Omni.
How will I know my payment (EasyPayment) is successful or not?
You can check the payment (EasyPayment) record through DBS Omni or by email notification from us.
How to register as a member of DBS Omni?
You can simply provide your personal information and credit card number for DBS Omni's member registration.
How will I know whether I have successfully enrolled EasyPayment?
You will receive a result notification within 7 days after registration.
Set up Push Notifications
You can set up Push Notifications on Omni.
What can I do if I forget the password?
You can simply click “Forgot Password” in DBS Omni main page to reset a new password.
What is Budget?
Budget can help you to plan the amount of money you have available to spend.
What is DBS Omni?
DBS Omni is a brand new card companion digital platform, available for access via mobile application and website, With its brand new features, DBS cardholders can manage and access their daily cards related transaction at a glance.
What is EasyPayment?
EasyPayment is a new credit card payment method through DBS Omni.
What is Insight?
Insight will help you to understand your spending habits and behaviors.
What is InstaRedeem?
User can use InstaRedeem to deduct the partial or full amount from a transaction using DBS$ or COMPASS Dollar, the deduct ratio is DBS$1/ $1 COMPASS Dollar = $1 HKD.
What is Timeline?
Users can view credit card transactions through Timeline, adding description and photo in every transaction. If the transaction is eligible for “InstaRedeem”, the button “InstaRedeem” will be displayed in that transaction record.
Annual income requirement for principal credit card application
You need to meet the annual income requirement to apply a principal credit card.
Latest welcome offer of DBS credit cards
You may click here for current welcome offer of DBS credit cards.
Check application status
You can check your application status online and we will send you SMS upon the approval of your credit card application.
Required documents for principal credit card application
You need to prepare the required documents, e.g the copy of identity document, address proof and income proof etc. to apply principal credit card.
Required documents for supplementary credit card application
You need to provide the copy of HKID of supplementary applicant with principal cardholder and supplementary applicant signatures.
Submit missing credit card application documents
You can submit the missing documents online after you submit your credit card application.
Activate your new credit card
Once receiving the new credit card, you can activate your card through our website or hotline.
Understanding Credit Card Statement
Learn how to interpret the different components of your credit card statement.
Change my e-statement to paper statement
You can change your e-statement to paper statement through DBS iBanking.
Change my paper statement to e-statement
You can change your paper statement to e-statement through DBS iBanking.
View my e-statement through DBS iBanking
You can view your banking account or credit card e-statement through DBS iBanking.
Changing DBS$ reward scheme
You may change your DBS$ reward scheme through iBanking.
Comparison between DBS$ Reward Scheme and COMPASS CARD Reward Scheme
Compare DBS$ Reward Scheme with COMPASS CARD Reward Scheme on information about application, accumulation, expiry date and Asia MilesTM redemption.
Check DBS$/COMPASS Dollar balance
You can check your DBS$/COMPASS Dollar balance through DBS Omni and DBS iBanking etc.
COMPASS Dollar reward scheme
You can earn 1% COMPASS Dollar rebate at designated merchants. Enjoy a 0.4% COMPASS Dollar rebate at all other merchants. COMPASS Dollar can be redeemed instantly as cash at designated merchants with no expiry.
Earn COMPASS Dollar with eligible spending
You can earn COMPASS Dollar with local and overseas retail spending.
Earn DBS$ with eligible spending
You can earn DBS$ with local and overseas retail spending.
New DBS$ reward scheme
You can earn DBS$ 1 for every HK$250 spending.
Redeem Asia MilesTM with COMPASS Dollar
You can redeem Asia MilesTM with COMPASS Dollar through DBS Omni.
Redeem Asia MilesTM with DBS$
Since 1 February 2017, for all DBS credit cards (except DBS Black WorldMaster Card), you need to use DBS$72 to get 1,000 miles.
Redeem Cash Rebate with DBS$
You can get cash rebate with DBS$ through DBS$ cash rebate scheme or apply through DBS Omni.
Redeem flight tickets/book hotel with DBS$ (For DBS principal master card only)
You can redeem flight tickets or book hotel through iGo rewards platform with your DBS$.
Redeem Gift Coupon with COMPASS Dollar
You can redeem gift coupon with COMPASS Dollar through DBS Omni.
Redeem Gift Coupon with DBS$
You can redeem gift coupon with DBS$ by filling the redemption form.
Redeem Goods in eShop with COMPASS Dollar
You can use COMPASS Dollar to redeem goods through DBS Omni.
Redeem Phoenix Miles with DBS$
You can redeem Phoenix Miles by filling the redemption form.
Deal with credit balance on my credit card
You may use the credit balance to offset the coming outstanding balance of that credit card account.
Check transactions details
You can simply check your credit card transactions details through DBS Omni, DBS iBanking and DBS digibank.
Exchange rate and handling fee of overseas transaction
You can check the exchange rate through VISA and MasterCard website, and we have overseas handling fee which is 1.95% per every foreign currency transaction.
The reason of declined transaction
You may check your available credit limit, card status, or ensure you are using valid credit card for spending.
Latest rewards and offers
You may check the latest rewards and offers in DBS Credit Card page.
Discovered unauthorised credit card transactions
You should call our DBS Credit Card 24-hour Customer Services Hotline at (852) 2290 8888 immediately.
Not received the purchased / subscribed goods or services
You should check with the merchant for the reason of not providing the goods or services for which you have purchased / subscribed.
Not received refund after goods returned
You should check with the merchant for the refund status first.
Debited for recurrent payment after cancellation / termination of service
You should contact the merchant to cancel the recurrent transaction.
Check available credit limit
You can check your available credit limit through DBS Omni, DBS iBanking or DBS digibank easily.
Permanently decrease credit limit
If you want to decrease your credit limit permanently, you could contact us directly.
Permanently increase credit limit
If you want to increase your credit limit permanently, you could contact us directly.
Set credit limit for different credit cards
You can set a specific credit limit for designed credit card by fax.
Temporarily increase credit limit
If you want to increase your credit limit temporarily, you could contact us directly.
Interest-free repayment period of DBS credit card
You can enjoy up to a maximum of 60 days interest-free repayment period of DBS credit card.
Flexible credit card payment
You can choose to settle minimum payment of your credit card statement with financial charges on daily interest basis.
Make late payment
You will subject to pay the late fee and financial charges if you cannot make your card payment before or on due date.
Settle credit card payment
You can settle your credit card balance by cash, cheque, DBS iBanking, DBS digibank, Jetco ATM or PPS.
Activate overseas ATM transaction service
You can manage your overseas transactions setting through DBS iBanking or ATM for your ATM card or credit card
Apply Octopus Automatic Add Value Service (AAVS)
You can simply apply AAVS through DBS Omni.
Request annual fee waiver
You can request annual fee waiver through our hotline.
Apply Flexi Shopping
You can apply an interest-free instalment up to 12 months for single retail transaction through DBS Omni.
Activate Octopus Automatic Add Value Service (AAVS)
Once your AAVS application is approved, you will receive an activation letter by mail. You may choose to activate your service via MTR Customer Service, “Octopus” App or Octopus PC Reader.
Make a cash advance with my credit card
You can get cash advance at the JETCO ATMs in Hong Kong and Macau by using your Credit Card ATM PIN.
Use my DBS Credit Card to withdraw cash from my existing DBS bank account
You can request to link up your DBS bank account with your DBS Credit Card by filling form.
Renew expired credit card
We will send you a new credit card to replace your existing credit card before one month of expiry date.
Replace damaged credit card
If your credit card is damaged, you could contact us directly to apply credit card replacement.
Report credit card lost
You can call our hotline and report credit card lost immediately.
Things you should know before credit card replacement
You may need to inform related merchants to update the payment instruction after you activated your new replacement card.
Request credit card cancellation
If you want to cancel your credit card, you could contact us directly.
Things you should know before credit card cancellation
You need to settle your full credit card balance, burn your DBS$/COMPASS Dollar before card cancellation.