Activate Octopus Automatic Add Value Service (AAVS)
Once your AAVS application is approved, you will receive an activation letter by mail. You may choose to activate your service via MTR Customer Service Centre or Octopus App.
You may choose to activate the AAVS function within 30 days from the issue date of the letter through one of the channels below:
Bring along the activation letter, the original copy of your identification document and the registered Octopus in person to any MTR Customer Service Centres to activate the AAVS function. After the activation of your AAVS service, MTR staff will keep the activation letter for record.
Follow the instruction and activate the AAVS function through the Octopus App with Near Field Communication (NFC)-enabled Android phone as tested by Octopus. Please click here for details. (Not applicable to Octopus Mobile SIM user)
To activate the AAVS function via the Octopus App, your Octopus card number should be in 9-digit (eight digits plus one single digit inside the bracket).
If you do not activate within this 30-day period, you will have to contact Octopus Cards Limited to re-arrange the activation letter to activate the service.
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