Enhanced Security of Overseas ATM Transactions

Enhanced Security of Overseas ATM Transactions

Activate the overseas ATM transaction function and enjoy hassle-free cash withdrawal

Enhanced Security of Overseas ATM Transactions

To ensure you can continue to use ATMs overseas with ATM cards or credit cards, you can now activate the overseas ATM transaction function, set the activation period and adjust the overseas daily withdrawal limit through the following channels:

  • DBS iBanking
  • DBS ATMs in Hong Kong
  • JETCO ATMs in Hong Kong, Macau and Mainland China#
  • DBS Customer Service Hotline (*Please note that Phone Banking Pin is required for validation when calling DBS Customer Service Hotlines.)
    • For DBS Treasures Private Client, please call 2290 8822
    • For DBS Treasures customers, please call 2961 2338
    • For other customers, please call 2290 8888
    • For customers overseas, please call our 24-hour international toll-free hotline
  • DBS Branches in Hong Kong*

 

Simple steps to activate overseas ATM transaction service via

  1. Login your DBS iBanking account

  2. Click “Preference” at the right upper corner (Please refer to point 3a) or “Request” at the top menu bar (Please refer to point 3b)

  3. Choose “Manage Overseas ATM transaction Settings”

    a. Click “Manage Overseas ATM transaction Settings” under “Preference”

    b. Click “Manage Overseas ATM transaction Settings” under “Request”

     

  4. Click “Activate” of the card that you would like to activate Overseas ATM transaction settings

  5. Select “Start Date”, “End Date” and “Overseas Daily Withdrawal Limit”

  6. Press “Next”

  7. Double confirm activate details, press “Submit” if nothing need to change

  8. System will confirm your instruction and send SMS alert to registered mobile number

  1. Select “CHANGE CARD SETTING” on the main screen

  2. Select “OVERSEAS TRANSACTION SETTING”

  3. Select “ACTIVATE” to start inputting the “START DATE”, “END DATE”, and “OVERSEAS DAILY WITHDRAWAL LIMIT”

  4. Upon completing the input of overseas transaction settings, select “CONFIRM” to complete the transaction

  5. Upon confirmation of overseas transaction setting, please select if you want customer advice

For enquiries, please refer to the following FAQ, contact our Customer Service Hotline at 2961 2338 for DBS Treasures customers or 2290 8888 for other customers, or visit any of our branches.
 

FAQ

According to the HKMA's guideline, as an additional step to enhance the security of ATM services, the overseas ATM cash withdrawal function for all ATM/credit cards will be pre-set as "deactivated" effective from 1 March 2013. You are reminded to activate the overseas ATM transaction function before traveling, if you need to withdraw cash from ATMs outside Hong Kong.

You can activate the overseas ATM transaction function by setting the overseas daily withdrawal limit and the activation period with the start date and end date.  You are recommended to set the withdrawal limit and the activation period according to your needs prudently for better security.

Yes, the ATM/credit card's daily withdrawal limit is shared between local and overseas transactions. For example, if your ATM card's daily withdrawal limit is HKD20,000 and you have set HKD10,000 for overseas daily withdrawal limit, after you have withdrawn HKD15,000 in Hong Kong, you can only withdraw HKD5,000 or equivalent overseas on the same day.

You should only set the start date of the activation period to be 1 March 2013 or after and set the end date of the activation period to be on or before your ATM card's or credit card's expiry date, if any. You are recommended to set the activation period to be the exact period during which you stay overseas for better security.

You can activate the overseas ATM transaction function via the following channels:
  • DBS ATMs in Hong Kong
  • JETCO ATMs in Hong Kong, Macau and Mainland China#
  • DBS iBanking
  • DBS Customer Service Hotline
    • For DBS Treasures Private Client, please call 2290 8822
    • For DBS Treasures customers, please call 2961 2338
    • For other customers, please call 2290 8888
    • For customers overseas, please call our 24-hour international toll-free hotline
  • DBS Branches in Hong Kong*

You can activate the function by setting the service start date / end date and the daily withdrawal limit under "Preferences" > "Manage Overseas ATM Transaction Settings".

You can use DBS ATM Card to withdraw cash from an overseas ATM via China UnionPay network. If your bank account(s) has been added to credit card, you can withdraw cash with the card from an overseas ATM via Visa Plus network

Please visit China UnionPay website or Visa Plus website to find out more about overseas ATM locations in your intended overseas destination.

# Applicable to JETCO ATMs in Hong Kong, Macau and Mainland China with the signage of Jetco
* For holders of ATM cards, please click here to download the “ATM Card Maintenance / Cancellation Form”, complete and return it to any DBS branch in Hong Kong.
For holders of credit cards, please click here to download the "Credit Card / Cashline Card ATM Transaction Function Set Up Form" from the DBS website, complete Section C and return it to any DBS branch in Hong Kong.
Remarks:
  1. Overseas ATM cash withdrawal activation is applicable to both DBS ATM cards and credit cards (including both types of magnetic stripe card and chip card).
  2. You can always activate, deactivate or amend the overseas ATM transaction setting via DBS ATMs with immediate effect.
  3. The start date of overseas ATM transaction period must be 1 March 2013 or afterwards, and the end date must be on or before the card expiry date (if applicable).
  4. If you have more than one ATM card or credit card, you need to activate each card individually. You are recommended to activate only the ATM card(s) or credit card(s), which you will use overseas for better security. Please note that activation is not required for cash withdrawal transactions performed at some JETCO ATM terminals in Macau and Mainland China.
  5. Your ATM card / credit card PIN will remain unchanged. Please do not allow anyone to use your card or disclose your PIN to anyone, including family members, friends and people claiming to be bank employees.

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