The reason of declined transaction
You may check your available credit limit, card status, or ensure you are using valid credit card for spending.
For declined transactions, there are few reasons may cause you cannot make it through as below:
To borrow or not to borrow? Borrow only if you can repay !
You may not have sufficient credit limit of your credit card to get your transaction done, therefore you can check your latest available credit limit through the methods as below:
Login to DBS Omni on your phone
Click “Menu Bar” icon at the upper left corner and select “Home” from the pull out navigation panel on the left of the screen
Scroll down to the “Available credit limit” card see the available credit limit
Choose “Cards” at the top bar menu
Choose “Credit Card Summary” from the pull down menu of “Cards”
Click a credit card under “Credit Card Accounts at a glance”, scroll down and you can see “Available Credit Limit”
Login DBS digibank
Choose credit card that you would like to check the available credit limit
Click "UNBILLED", then you can see “Available Credit Limit” of your credit card
You may request to increase your credit limit with latest income proof, or make payment to your credit card to release credit limit.
You may forget to make payment for your credit card before or on due date, therefore you can check your total credit card balance through the methods as below and settle the payment as soon as possible:
Click “My Accounts”
Click “Credit Cards” from the pull down menu of “My Accounts”
Then you can see the “Current Balance” of each credit cards
Login DBS digibank
Select credit card that you would like to check the current balance
Click "UNBILLED", then you can see “Current Balance” of your credit card
You may have used the credit card which is expired already. Please check your credit card expiry date. If you have received your new card already, you can activate your card through online and hotline.
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