How to refund credit balance on my credit card?

You may use the credit balance to offset the coming outstanding balance of that credit card account.

Request via leaving us a message
  1. Click here to leave us a message.

  2. Follow the instructions to start the conversation in our Digibot. We will reply within 3 working days.

Submit refund request by fax
  1. Download the Credit Card / Cashline Revolving Loan – Services Request Form.

  2. Fill the information under "Applicable to Credit Card Only – Others" section.

  3. Submit the form by faxing to 2572 6922.

Note: It would takes around 7 business days to process.

You can choose to:

  • Transfer the credit balance to your other DBS credit card accounts for setting off repayments; or

  • Transfer the credit balance to your DBS banking account; or

  • Withdraw the credit balance by Cashier's Order to your correspondence address (HK$100 per cashier's order) (in accordance with the Fee Schedule amended from time to time)

To borrow or not to borrow? Borrow only if you can repay !

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