About Samsung Pay

Samsung Pay is a secure and easy-to-use mobile payment service which can be used to make purchases almost anywhere. Leveraging a new proprietary technology called Magnetic Secure Transmission (MST) and Near Field Communication (NFC), Samsung Pay makes mobile payment more accessible to both merchants and customers.

What are Samsung Pay's main features?

Widely accepted

Samsung Pay uses NFC and MST technologies. Mobile payment with Samsung Pay works at almost any retailer in Hong Kong, making shopping or dining easier.

More secure and private

Samsung Pay provides a high level of security with superior technology. It uses tokenization, secure environment and the Samsung Knox platform to secure payment information.

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Pay with Samsung Pay and earn DBS$ or COMPASS Dollar at the same time

Supported devices

To check if the device supports Samsung Pay, you can click here to learn which devices support Samsung Pay.

Security of Samsung Pay

When you add a card to Samsung Pay, a device specific digital card is allocated by Samsung Pay and Card Network through tokenization represents your physical card. The digital card is stored in Secure Environment using Samsung KNOX technology to protect your payment information. Your physical card details are not stored by Samsung Pay except the last 4 digits of your card number for easy identification.

During payment, Samsung Pay app verifies your identity with your iris, Fingerprint or a 4 digit Samsung Pay specific PIN, to ensure each payment is authorised by you.

What is Tokenization?

Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific digital card, or "Token" which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.

What is a Secure Environment, or Trusted Execution Environment?

A Secure Environment is a physically segregated environment in the phone which carries out secure operations such as iris and fingerprint authentication and storing payment information. Normal applications has no access to the information in a Secure Environment.

How is Samsung KNOX used with Samsung Pay?

Samsung KNOX runs scans to see if your device is secure. Samsung KNOX will permanently disable Samsung Pay on a compromised device in order to protect your payment information.

Does Samsung Pay store my payment information on a server or my device?

No. Samsung does not store your payment information on a Samsung server or the device.

Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer.

Only a device-specific digital card, which is used to replace your sensitive payment information, is stored on the device.

Does Samsung Pay have access to my bank accounts?

No. Samsung Pay does not have access to your bank accounts.

Will my Samsung Pay information still be on my device if it is formatted?

No. Formatting your device will remove all bank cards registered to your device.

If I would to switch phones, do I need to add the cards all over again?

You would need to register your cards again if you were to change your phone as no data will be stored in the application.

Check transaction record with my Samsung Pay
How can I keep track of purchases I've made with Samsung Pay?

The last 10 transactions1 made with Samsung Pay are viewable in the Samsung Pay app. Simply tap on a registered card in the app to see the Samsung Pay transactions made with that card2. Additionally, a real-time3 push notifications with transaction details will be sent after each Samsung Pay purchase.

1Some cards will display the last 20 transactions

2Transaction information is not provided for all cards

3Real-time push notifications require an active internet connection

For some cards, Samsung Pay is not keeping track of purchases I have made using the app. Is there an issue with the app or my card?

No. Transaction history may not be available for selected card types or card issuers. Samsung Pay may not show your transaction history depending on the policies set by your card issuer.

In these cases, you can open your card issuer's app from the Samsung Pay if you have the app installed on your device; or visit your card issuer's website to view transaction information.

Cancel a payment or return a purchase if I used Samsung Pay
How can I cancel a payment made using Samsung Pay?

Cancelling a payment made with Samsung Pay is the same as a physical card. The exact process depends on the policies of your card issuer and the merchant you made the purchase from.

How do I return a purchase if I used Samsung Pay to make the payment?

All purchases made with Samsung Pay can be returned according to the store's policies. If you return an item paid for with Samsung Pay, the store may require you to tap your phone onto either the card reader or the NFC reader to complete the return.

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