Report credit card loss or theft

If your credit card is lost or stolen, you can report the loss or theft via DBS digibot, DBS Card+ or our hotline.

You should report your loss or stolen card immediately through DBS digibot, DBS Card+ or our 24-Hour Credit Card Customer Services Hotline.

DBS digibot

If you are a DBS iBanking user, you can log in DBS digibot to apply for Card Block & Replacement:

iBanking User Apply for Card Block & Replacement

Remark: If you are not a DBS iBanking user, you can click here to register, or click here to know more.

Login to DBS Card+
  1. Choose “More” > “App & Security Settings” > “Report Lost Card”

  2. Follow instruction to report lost card

Call our hotline 2290 8888

Calling by registered mobile phone:

  • In the Personalized Menu, press 2>1>3

Calling by other phones:

  • For Cantonese, press: 1>1>3
  • For Putonghua, press: 2>1>3
  • For English, press: 3>1>3

Note: Third parties are permitted to call our hotline to report lost or trapped credit cards on behalf of persons with hearing impairment.

To borrow or not to borrow? Borrow only if you can repay !

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