How can I add my card?

Cards can be added by scanning your card with Samsung Pay or inputting the card information manually. Then, depending on the policies set by your card issuer, Samsung Pay will verify your identity through a text message, email or a phone call.

How many cards can I add into Samsung Pay?

You can add up to 10 bank cards in Samsung Pay.

Can I add the same card with more than one device using Samsung Pay?

Yes. The total number of devices you can add a card to may vary. Contact your card issuer for more details.

How long will it take for my card to activate after adding it to Samsung Pay?

The average time between the request for activation and approval should be within minutes, but can take up to 10 minutes if any additional verification requirements are needed.

If this amount of time has been exceeded, remove the card from Samsung Pay and add it again. Contact your card issuer for assistance if you continue to encounter delays.

To borrow or not to borrow? Borrow only if you can repay !

When I attempt to add a card to Samsung Pay, a message is telling me that it cannot provision my card and to contact my card issuer. What can I do?

We suggest contacting the card issuer for further information. Not all card types are eligible to use with Samsung Pay.

Additionally, there may be other items required prior adding a card with the Samsung Pay service. Only your card issuer will have these details.

Can I use Wi-Fi to add my card in Samsung Pay?

Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when adding the card over Wi-Fi, we suggest switching to a mobile data connection.

Can I add a card when I am outside Hong Kong?

Yes. However, your device will require to install with a Hong Kong Mobile SIM Card to install and activate Samsung Pay. You are strongly recommend to add your card to Samsung Pay in Hong Kong.

Attempting to add and activate a card while you are outside Hong Kong may also require you to contact your card issuer during the process.

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