Forms | DBS IDEAL | DBS SME Banking Hong Kong

FAQ

What are the steps to submit an IDEAL maintenance request?

Download the form here
Fill in on PDF or print out copy
Follow instruction in page 1 and fill in required section accordingly
For all requests please fill in Section 1 and Section 13
Send the form with supporting documents* to:
DBS Bank (Hong Kong) Limited
Channel Management
G.P.O Box No.400

*For first time registration of Transaction Authoriser & Customer Self Administrator roles, please submit ID / passport & residential proof (Certified true copy of (i) ID / passport and (ii) residential address proof issued in the last 3 months (e.g. recent utility or phone bill, bank statement or correspondence from a government agency)).

	How long does it take for DBS to complete my maintenance request?
	Normal IDEAL maintenance request can be completed in 7-10 working days. With the assumptions that no information and required signature(s) is missing.

	What is Organisation ID?
	Organisation ID (Org ID) can be located in your IDEAL Welcome Pack sent via email / mail and is used when login to IDEAL. If you cannot provide your Organisation ID, you could also fill in any of the DBS account number in Section 1 of the form.

	What is FX Online?
	You can book FX transactions in over 60 currency pairs (up to a year in advance) at competitive pricing. It enables you to perform FX conversion, account and telegraphic transfer seamlessly on our online banking platform. Single Management Control is set as default for your Foreign Exchange (FX) services. Please read the risk disclosure on single management control here.

	What is Customer Self Administrator (CSA)?
	A Customer Self Administrator (CSA) should be a person with authority as they have control to grant online banking access to employees to initiate transactions. A CSA can manage user, manage access to accounts and functions, manage security credentials and company profile in IDEAL.

What is Authorisation Group for Transaction Authoriser?

Authorisation Group is required for each Transaction Authoriser. Each Transaction Authoriser can only belong to 1 Authorisation Group. An organisation can have 1 or multiple Authorisation Groups to distinguish the different levels of Authoriser by services and transaction limit on IDEAL.

E.g.:

The organisation has only one Authorisation Group: User A to C belong to Authorisation Group A, and Authorisation Group A can authorise any service and limit transactions in this organisation's IDEAL.
The organisation has multiple Authorisation Groups: User A to C belong to Authorisation Group A, and Authorisation Group A can only authorise transactions with a transaction limit of HK$ 0 to 10,000. Every transaction needs to be authorised by 1 Transaction Authoriser.

Users D to E belong to Authorisation Group B, and Authorisation Group B can authorise transactions with transaction limits ranging from HK$ 10,000.01 to unlimited amounts. Each transaction needs to be authorised by any 2 Transaction Authorisers.

	How to make maintenance request for more than 2 users?
	You could copy Section 2 for each user's maintenance request.

	How to request for physical token for new / exisitng user?
	For new IDEAL user, you could request physical token by indication in 'Special Features' in Section 2. For existing IDEAL user, you could request for a replacement of physical token in Section 7.

What is the difference between Digital Token and Physical Token Security Device?

Digital Token (Smart Authentication via smartphone) which is directly included in your IDEAL in smartphone. It is totally free of charge, more secure, quicker set up, go green and most importantly, one tap authentication via IDEAL mobile application.

Physical Token Security Device is the traditional physical token. It is a paid device with higher risk of loss: HK$250 for application and HK$500 for replacement of lost / damaged.

What is Authorisation Policy?

Authorisation Group and Authorisation Policy are closely related. Authorisation Policy can be specified by service(s) with different transaction limit(s) and authorisation requirement.

E.g.:

The organisation has only 1 Authorisation Policy for all transaction amounts across all services on IDEAL. Each transaction only requires authorisation from any 1 Transaction Authoriser.
The organisation has only 2 Authorisation Policies for different transaction amounts for various services on IDEAL. Each transaction has different authorisation requirement.

Authorisation Policy 1: For Payment, Collection, any transaction from HK$0 to unlimited amount requires authorisation from any 1 Transaction Authoriser.

Authorisation Policy 2: For Payroll, any transaction from HK$0 to HK$100,000 requires authorisation from any 1 Transaction Authoriser. Any transaction from HK$100,000.01 to unlimited amount requires authorisation from any 2 Transaction Authorisers.

	What are Authorised Signatories?
	Authorised Signatories with highest authories are specified in Account Mandate / Board Resolution to instruct and request for all banking services on behalf of the organisation. Therefore, Authorised Signatories with highest authories are required to sign in Section 13 of the form.

Filling Guide

Add user

Required Sections

01	Company Details 1. Fill in 'Company Name' 2. Fill in 'Organisation ID'
02	Add / Update / Remove User(s) or Service(s) 1. Choose ‘Add User’ 2. Fill in all fields under ‘User Info’ 3. Choose the account to be accessed on IDEAL. If not all, fill in the specific account no. 4. Choose Service(s) for this newly added user
04	Add / Update Management Control Optional: Review if any change in Management Control is required. Note: Dual Management Control is highly recommended if there are more than 1 'Transaction Maker' and 'Transaction Authoriser' in the organisation.
13	Declaration of Company Sign by Authorised Signatory(ies) and fill in 'Date'
14	Mandatory if the newly added user is the first Customer Self Administrator in your organisation, please fill in Certified Extract of Resolution Passed By The Board of Directors Of Company For IDEAL Customer Self Administration Service Only for Limited Company OR
15	Mandate For IDEAL Customer Self Administration Service Only for Sole Proprietorship / Partnership

Remove existing user

Required Sections

01	Company Details 1. Fill in 'Company Name' 2. Fill in 'Organisation ID'
02	Add / Update / Remove User(s) or Service(s) 1. Choose ‘Remove User’ 2. Fill in ‘IDEAL User ID’ 3. Fill in ‘User Full Name’
04	Add / Update Management Control Optional: Review if any change in Management Control is required because of removal of the user. Note: Single Control Management will be applied if there is only 1 single Transaction Maker & Transaction Authoriser in the organisation IDEAL profile.
13	Declaration of Company Sign by Authorised Signatory(ies) and fill in 'Date'

Updating existing user information e.g. Name, Contact information, Identity Information etc.

Require Sections

01

Company Details

1. Fill in 'Company Name'

2. Fill in 'Organisation ID'

02

Add / Update / Remove User(s) or Service(s)

1. Choose ‘Update User Info’

2. Fill in ‘IDEAL User ID’

3. Fill in ‘User Full Name’

4. Fill in the info required updates only

13

Declaration of Company

Sign by Authorised Signatory(ies) and fill in 'Date'

Add new role(s) & service(s) to existing user

Required Sections

01	Company Details 1. Fill in 'Company Name' 2. Fill in 'Organisation ID'
02	Add / Update / Remove User(s) or Service(s) 1. Choose ‘Add particular service(s) only’ 2. Fill in ‘IDEAL User ID’ 3. Fill in ‘User Full Name’ Note: Fill in Nationality (Country / Region) & HKID / Passport Number if this user is a first time Transaction Maker or Authoriser / CSA. 4. Choose new service(s) ONLY for this user Note: No need to choose existing entitled service(s)
04	Add / Update Management Control Optional: Review if any change in Management Control is required. Note: Dual Management Control is highly recommended if there are more than 1 'Transaction Maker' and 'Transaction Authoriser' in the organisation.
13	Declaration of Company Sign by Authorised Signatory(ies) and fill in 'Date'
14	Mandatory if this user is the first Customer Self Administrator in your organisation, please fill in Certified Extract of Resolution Passed By The Board of Directors Of Company For IDEAL Customer Self Administration Service Only for Limited Company OR
15	Mandate For IDEAL Customer Self Administration Service Only for Sole Proprietorship / Partnership

Upgrade from inquiry to transact profile

Required Sections

01	Company Details 1. Fill in 'Company Name' 2. Fill in 'Organisation ID'
02	Add / Update / Remove User(s) or Service(s) 1. Choose ‘Add particular service(s) only’ 2. Fill in ‘IDEAL User ID’ 3. Fill in ‘User Full Name’ Note: Fill in Nationality (Country / Region) & HKID / Passport Number if this user is a first time Transaction Maker or Authoriser / CSA. 4. Choose NEW Transact service(s) under Transaction Profile ONLY for the existing Inquiry Profile user Note: No need to choose existing Inquiry service(s) if no change
03	Add / Update Authorisation Policy Choose Service Type(s) and fill in amount and authorisation requirement Note: The Authorisation Policy shall be based on the selected service(s) for all users in Section 02.
04	Add / Update Management Control Select Dual or Single Management Control Note: Dual Management Control is highly recommended if there are more than 1 'Transaction Maker' and 'Transaction Authoriser' in the organisation.
10	Update debit account to settle IDEAL related charges Fill in 'Specify your company's Current / Saving / Multi-Currency Savings Account which will be used to settle IDEAL related charges'
13	Declaration of Company Sign by Authorised Signatory(ies) and fill in 'Date'
14	Mandatory if this user is the first Customer Self Administrator in your organisation, please fill in Certified Extract of Resolution Passed By The Board of Directors Of Company For IDEAL Customer Self Administration Service Only for Limited Company OR
15	Mandate For IDEAL Customer Self Administration Service Only for Sole Proprietorship / Partnership

Update and replace all existing role(s) & service(s) for existing user

Required Sections

01	Company Details 1. Fill in 'Company Name' 2. Fill in 'Organisation ID'
02	Add / Update / Remove User(s) or Service(s) 1. Choose ‘Replace all existing service(s)’ 2. Fill in ‘IDEAL User ID’ 3. Fill in ‘User Full Name’ Note: Fill in Nationality (Country / Region) & HKID / Passport Number if this user is a first time Transaction Maker or Authoriser / CSA. 4. Select ALL updated role(s) & service(s) to replace ALL existing role(s) & service(s)
04	Add / Update Management Control Optional: Review if any change in Management Control is required. Note: Dual Management Control is highly recommended if there are more than 1 'Transaction Maker' and 'Transaction Authoriser' in the organisation.
13	Declaration of Company Sign by Authorised Signatory(ies) and fill in 'Date'
14	Mandatory if this user is the first Customer Self Administrator in your organisation, please fill in Certified Extract of Resolution Passed By The Board of Directors Of Company For IDEAL Customer Self Administration Service Only for Limited Company OR
15	Mandate For IDEAL Customer Self Administration Service Only for Sole Proprietorship / Partnership

Reactivate IDEAL user from dormant status

Require Sections

01

Company Details

1. Fill in 'Company Name'

2. Fill in 'Organisation ID'

07

Unlock User / Remove User(s) or Service(s)

1. Fill in ‘IDEAL User ID’ / ‘Full Name’

2. Tick ‘Unlock / Reactivate user access’

13

Declaration of Company

Sign by Authorised Signatory(ies) and fill in 'Date'

Unlock IDEAL user / Retrigger E-welcome letter

Require Sections

01

Company Details

1. Fill in 'Company Name'

2. Fill in 'Organisation ID'

07

Unlock User / Remove User(s) or Service(s)

1. Fill in ‘IDEAL User ID’ / ‘Full Name’

2. Tick ‘Unlock / Reactivate user access’

13

Declaration of Company

Sign by Authorised Signatory(ies) and fill in 'Date'

Unlock token

Require Sections

01

Company Details

1. Fill in 'Company Name'

2. Fill in 'Organisation ID'

07

Unlock User / Security Token Request

1. Choose 'Unlock Physical Security Token'

2. Fill in 'IDEAL User ID / User Full Name'

3. Fill in 'Serial Number'

4. Fill in 'Lock Pin'

13

Declaration of Company

Sign by Authorised Signatory(ies) and fill in 'Date'

Replace token / replace loss token

Require Sections

01

Company Details

1. Fill in 'Company Name'

2. Fill in 'Organisation ID'

07

Unlock User / Security Token Request

1. Fill in 'IDEAL User ID / User Full Name'

2. Choose 'Replace Security Token / Report Physical Token Loss'

3. Choose 'Digital Token (Security Authentication via smartphone)'

or 'Physical Token Security Device'

13

Declaration of Company

Sign by Authorised Signatory(ies) and fill in 'Date'

Add subsidiary

Require Sections

01

Company Details

1. Fill in 'Company Name'

2. Fill in 'Organisation ID'

11

Other Instructions

1. Choose 'Add' on the left section

2. Fill in 'Name of Associated Company(ies)

3. Fill in 'Org ID (And DBS branch location if applicable)'

Note: To establish or delink linkage, Maintenance Form (for existing DBS customer) or Registration Form (for new IDEAL customer) from both parent and subsidiary companies are required.

13

Declaration of Company

Sign by Authorised Signatory(ies) and fill in 'Date'

Add account to IDEAL

Require Sections

01

Company Details

1. Fill in 'Company Name'

2. Fill in 'Organisation ID'

09

Update Account(s) Under IDEAL

1. Choose 'Add'

2. Choose 1 from below 3 options

All Accounts
Specific Account(s)
All Accounts expect

3. If 'Specific Account(s)' or 'All Accounts expect' is chosen, fill in Account Number(s)

13

Declaration of Company

Sign by Authorised Signatory(ies) and fill in 'Date'

Service Information

	Payment : Transfer within Own Account
	Make Intra Company Transfer and Account Transfer within your organisation's and/or group's IDEAL profile.

	Payment : Pay Local / Overseas 3rd Party
	Make domestic or cross-border payment via Account Transfer, CHATS / RTGS, bulk payment, Autopay, HK FPS Proxy Addressing Services & HK FPS Payment, Telegraphic Transfer.

	Payroll
	Make salary payments to multiple recipients via Payroll.

	Collection
	Collect payments from customers via Bulk Collection.

	Fixed Deposit
	Save your money for a fixed period of time and get a higher interest rate than in savings accounts.

	Trade Finance
	Send new trade applications including Documentary Letters of Credit (Import & Export), Shipping Guarantee / Air Waybill Endorsement, Export Bill Under Collection, Standby LC and Banker's Guarantee.

	Loan Servicing
	Send instructions on loan transactions including Drawdown, Interest Rate Fixing, Loan Rollovers, Partial Prepayment and Full Prepayment. Enquire on loan transaction details and history.

	Open Account Trade : Supplier Finance
	Submit request for finance base on the uploaded invoices / approved invoices. Enquire on transaction details and history.

	Open Account Trade : Accounts Receivable Purchase
	Submit request for finance base on the uploaded invoices and supporting documents. Enquire on transaction details and history.

Customer Self Administration

Customer Self Administrator(s) will have the full power to administer and operate DBS IDEAL on behalf of the organisation, including but not limited to:

Add or remove a Transaction Maker and Authoriser
Modify any user access to accounts and services
Suspend and re-activate user's IDEAL access
Unlock Security Device (physical token)
Request for a new Security Device (physical token)
Manage company profile in IDEAL
Manage company authorisation policy

	FX Online
	Book FX rates up to a year in advance to complete transaction. Customized FX watchlist across over 60 currency pairs. Only Single Management Control Policy applies.