Complaint / Feedback / Enquiry

We welcome feedback from customers, whether positive or negative. This may be done by contacting:

Customer Feedback Management / Complaints Hotline

DBS Bank (Hong Kong) Limited
G.P.O. Box 400, Hong Kong

Tel: 852-2961 2377 (Mon to Fri 9:00am – 6:00pm. Sat 9:00am – 1:00pm)
Fax: 852-2328 1470

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Upon receipt of your complaint, we will promptly carry out a review and provide you with a final response within seven days of our receipt of your letter / fax / e-mail. If more time is required to complete the review, we will acknowledge your letter / fax / e-mail and will endeavour to reply you within 30 days. The results of the review will be reported to our management and will be used for our improvement of standards of services.