Ways to Bank

Online Banking - IDEAL™ 3.0

Bank with us in a faster, simpler, smarter way


DBS IDEAL™ 3.0, our online banking platform features a comprehensive range of products and services to manage your working capital. Whether you are looking to monitor for incoming funds, view remittance advice and statement for reconciliation purposes, or simply pay your employees and suppliers, IDEAL™ 3.0 offers you an easy to use platform that makes banking faster, simpler and smarter.


Why choose DBS IDEAL™ 3.0?

  • Access account information such as statements and transaction advice at your fingertips, either online, by email or through Mobile Banking
  • Make payments simply and quickly through our innovative transaction features such as Transfer Wizard
  • Save your payment information in easy to use templates for greater convenience when making recurring payments or payroll
  • Manage your entire trade finance cycle on a single platform, from order to production, shipment, delivery and settlement

Product Details

Account Information at your Fingertips

  • Single access to all your business banking accounts across the DBS network
  • Personalised dashboard that displays key account information upon login
  • View enriched account statements and transaction advice slips for the last six months
  • Schedule reports such as account statements and remittance advice to be delivered automatically to your email address
  • Receive real-time alerts for important activities such as payment due, low balance and incoming funds

Seamless Payments and Transactions

  • New Transfer Wizard eliminates banking jargon and recommends available payment types for your transactions
  • Set up template and file upload arrangements for frequent transactions including payroll
  • Leverage bank and beneficiary libraries to input your beneficiaries quickly and accurately
  • Notify your beneficiaries upon successful transactions via beneficiary advising
  • Make overseas payments with previously purchased FX contracts
  • Integrate with your Enterprise Resource Planning system for a seamless payment and reconciliation experience

Trade Finance

  • Manage your trade cycle on a single platform, from order, production, shipment and delivery to settlement
  • Access a wide range of trade instruments and sign up for accompanying alerts and notifications
  • Submit trade finance applications quickly and easily via straight-through-processing forms

Mobile Banking

  • Access your account via our specially designed IDEAL Mobile App
  • View your account balances and activities anytime, anywhere
  • Approve transactions at any time, from anywhere

Pricing Packages (Effective from 17th June, 2019)

Package TypeEnquiryEnquiry & Transaction
Services availableAccount Enquiry
Trade Enquiry
Account Receivable Purchase Enquiry
Account Enquiry
Trade Enquiry 
Cash Management
Trade Finance

Subscription fee



Monthly service fee


HK$150 / US$19.5 per company

Choice of 2-Factor Authentication Modes

Digital Token (download on IDEAL Mobile App): Free

IDEAL security device (physical token): HK$250 per token

Digital Token (download on IDEAL Mobile App): Free

IDEAL security device (physical token): HK$250 per token

Replacement of lost / damaged IDEAL security device (physical token)

HK$500 per tokenHK$500 per token



View account statements, trade transactions, remittance advice slips, enquire on Fixed Deposits and subscribe to alerts and trade notifications



Make payments locally and internationally via Intra Company Transfer, Account Transfer, Bank Cheques, AutoPay or Telegraphic Transfer



Make payroll transfers to multiple recipients on a regular basis via Payroll



Collect payments from customers via AutoCollect



Enquire about trade transaction details and history. Submit new trade applications including Documentary Credit, Documentary Collection, Guarantees, Standby Letter of Credit and Trade Loan. Provide acceptance of Import Bills and settlement instructions

ItemMinimum Requirement


Intel (Core 2 and above) based computer and Macintosh


1 GB

Hard disk space

40 MB and above

Internet access


Additional software

Adobe Acrobat Reader version 5 and above for report generation

Additional settings

Turn off your pop-up blocker settings or include https://ideal.dbs.com/ in the pop-up blockers exclusion list

Operating system

Internet Explorer 11 or above


    1. If you are an:
      1. Existing DBS SME Banking customer and would like to sign up for IDEAL3.0, download and complete:
      2. Existing IDEALcustomer who wish to upgrade your service package from Enquiry to Transaction, Download and complete:


    1. If you are an existing IDEAL customer and would like to request any of the following:
      1. Update Account Numbers
      2. Add, Remove or Update Users
      3. Update Authorisation Policy
      4. Modify Account Settings & Other Instructions
      5. Unlock User Access
      6. Unlock or Replace Security Devices

Download and complete relevant pages of the Maintenance Form

If you’ve forgotten your Org ID and User ID, please contact us at (852) 2290 8068 or email to businesscare-hk@dbs.com.


    1. If you are an IDEAL™ Transaction customer, you are eligible for a free Classroom Training session


  1. If you are a new IDEAL™ customer, you may also need the following:

Click here for Security Alerts & News. 

Security Guidelines for Uses of IDEAL™ Services: 

    • You should not disclose your IDs or pin (login pin, token pin or any other pins used to access our Internet service) to any third party. No one at DBS Bank (Hong Kong) Limited will ever ask you for your login or any other pins, whether at branches, by telephone, by e-mail or by written request. Please destroy the original printed copy of the pin and do not write down or record the IDs/pin;
    • You should choose pins difficult to guess. Do not choose pins that associate with anything personal such as names, birthdays, telephone numbers or other familiar words. For example, you should set the format of pins to combinations including both numeric and alphabetic characters. This makes it harder to guess the pins. Moreover, you should not use the same IDs and pin for the access to other internet services;
    • You should change your initial pins when you first access the system;
    • You should change the login pin and token pin periodically;
    • You should notify us as soon as practicable if you think that the pins have been compromised;
    • You should not leave your computers, token or any terminals, on which you have logged on our Internet service unattended. If you are provided with token for access to our Internet service, please lock your tokens in a safe place;
    • Once you have finished using our Internet service, please promptly log out from the service;
    • If the computer used to access our Internet service is likely to be shared with others, you should exercise care. For instance, you should remove the temporary files stored in the memory or in the hard disks of such computer during usage of our Internet service, as the temporary files may contain sensitive information such as account numbers;
    • You must logon only at our official website for access to our Internet services. Never access our Internet service by using hot-links e.g. from other websites or from e-mails sent to you – these could easily be fake. You should access our official website through typing the authentic website address on the address bar of the browser or by bookmarking the genuine website and using that for subsequent access. You may verify that the Internet address is the genuine DBS's website by double clicking the 'lock' icon at the bottom bar of the screen to check the security certificate of DBS;
    • You should not enter any information (including your ID, PIN and token One-Time-Password) to the website of the bank suspicious such as unusual screens pop up and/or your computer responds unusually slow, log out from that website immediately, scan your computer and report to us;
    • You should not logon to our Internet service using a publicly available computer e.g. at cyber cafés. Such computers may have hacker programs or otherwise allow other persons to access personal/account information;
    • Do not enter challenge code into your security device if you did not perform any financial transaction(s) in your account. Please note that during the log in process, you will never be asked to input a Challenge/Response;
    • System generated post authorisation SMS and Email alerts will be sent to your registered mobile phone number and Email address within few minutes upon high-risk transactions are approved;
    • You should avoid any unauthorized capturing of your pins by attackers. For instance, you should exercise extra care in handling doubtful e-mails received or accessing suspicious websites because attackers may make use of these channels to secretly install undetected programs to capture your keystrokes about the pins;
    • You should always use the latest recommended Internet browser to ensure that they are using the most updated security features from time to time. You should clear the browser's cache after each session so that the account information is removed, especially if you are using a shared PC;
    • You should avoid storing PIN/pin when using any browser. In Microsoft Internet Explorer 8, the "AutoComplete" function stores and lists possible matches from entries that you have typed previously. You can prevent any pins (including your PIN) from being stored e.g. (in the case of Internet Explorer 6 by de-activating the "AutoComplete" function:
      • Launch your Internet Explorer 8 and click on "Tools" >> "Internet Options" >> "Content".
      • Under "Personal Information", click on "AutoComplete".
      • Uncheck "User names and password on forms", and click on "Clear Passwords", check “Passwords” and click on “Delete”.
      • Click on "OK" to save the changes.
    • You should regularly check your account balances and statements to identify unusual transactions;
    • You should make sure your personal firewall software and / or anti-virus software is in good state. Regularly download updates to your anti-virus software, operating system and internet browser;
    • You should follow our website login instructions and security tips published by us when conducting any financial transactions.
    • Login to IDEAL™ regularly to ensure that your credentials are valid and active. For security reasons, we may revoke access to IDEAL™ if your authorised representatives do not login to the system for more than a year.


  • Visit the DBS Security website for more information including the latest news and tips to help enhance your online banking security. 
  • Click here to download Hong Kong Monetary Authority’s e-leaflet - Smart Tips on Using Internet Banking Services.


Who should be the signatory for my IDEAL™ registration forms?

IDEAL™ registration forms must be signed by authorised company signatories. If you have multiple signatories, it should be signed by the signatory(ies) with the highest signing mandate.


What service charges are levied for IDEAL™?

IDEAL™ customers are charged monthly service fee. Please refer to the Pricing tab above for more information.

Can I access IDEAL™ any time?

Yes, IDEAL™ can be accessed at any given time, on any given day, including, weekends and Public Holidays.

Can I access IDEAL™ from overseas?

DBS IDEAL™ can be accessed from anywhere in the world as long as you have an Internet connection.

How do I perform basic account management tasks?

Simply download the Maintenance Form and complete the relevant pages in order to perform the following account management tasks:

  • Update account numbers
  • Add, remove or update users
  • Update authorisation policy
  • Modify account settings & other instructions
  • Unlock user access
  • Unlock or replace security devices
How do I terminate my IDEAL™ access?

Simply download the Maintenance Form and complete the following parts:

  • Company Profile
  • Service Termination 
  • Declaration and Authorized Signatory(ies)   


How do I apply?

If you are currently not a DBS SME Banking customer, you have to apply for a Business Account before you can sign up for IDEAL™.

If you are already a DBS SME Banking customer, simply download and complete the Registration Form in order to sign up for IDEAL™.