General enquiries of Settlement

You need to have sufficient funds or stock holdings in your settlement account on the day that an order is placed. The money deposited into your settlement account will earn interest at the prevailing savings rate before settlement (T+2). The Bank will automatically credit and debit the transaction proceeds via your settlement account on T+2.

For deposit of physical scrip, please fill in the "Deposit Form of Securities" and bring the scrip to the office of our Investor Services Operations Department. For your own protection, please do not sign on the back of the physical scrip until you have arrived at our office.

The address is: Level 6, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.

Office Hours: 9:30 a.m. - 12:00 p.m. and 1:30 p.m. - 5:30 p.m. from Mondays to Fridays.

Important note: stocks will no longer be registered in your name after such deposit, and you will no longer enjoy any loyalty bonuses or benefits that require continuous personal ownership (e.g. Tracker Fund). If in doubt, please contact our Customer Service Hotline at 2290 8888.

Simply go to a branch to fill in and sign a "Securities Withdrawal Form". Our branch staff will then handle the stock withdrawal on your behalf.