Check my order status

You may check your order status through DBS iBanking or call to our hotlines.

  • DBS iBanking under "Invest" > "Trade Securities" > "Main" > "Order Status"; or

  • Phone Banking Services Hotlines:

    • Manned Customer Service Hotline at (852) 2961 2338 for TPB customers; or

    • Phone Banking Services Hotline at (852) 2290 8888 for other customers

The meaning of the order status is summarised below for easy reference:

Order Status

Details

Pending

Your instruction is received but not yet sent to the market. If your instruction cannot be sent to the market or accepted by the market after it opens, the status will change to 'Rejected'. You can check 'Order Status' and register for 'Securities Order Confirmation' to obtain the latest status of your order

Queuing

(from 09:00 a.m. until the market opens on a trading day)

Your instruction is received but is pending. The status will change to 'Rejected' if your instruction cannot be sent to the market or accepted by the market after it opens. You can check 'Order Status' and register for 'Securities Order Confirmation' to obtain the latest status of your order.

Queuing

(after the market opens on a trading day)

Your instruction has been sent to the market for queuing. You can check 'Order Status' and register for 'Securities Order Confirmation' to obtain the latest status of your order. For an amendment order or cancellation order, your instruction may not be processed in the market. You can check ‘Order Status' and register for 'Securities Order Confirmation' to obtain the latest status of your order/instruction.

Executed

The order has been executed according to your instruction.

Partially Executed

Your order has been executed partially and the unexecuted quantity will be stored in the system for queuing until the market closes. If the order cannot be fully executed by the time of market closes, the unexecuted quantity will be cancelled. The status of such an order will then be changed to 'Executed'.

Cancelled

The order has been successfully cancelled according to your instruction or automatically cancelled at the end of the day when the market closes.

Rejected

(placing new order)

Your instruction has been rejected as it cannot be sent to or accepted by the market. You can check "Order Status" and register for "Securities Order Confirmation" to obtain the latest status of your order. You can place a new order if you wish.

Rejected

(amending order/canceling order)

Your instruction has been rejected, as it cannot be sent to or accepted by the market. You can check "Order Status" and register for "Securities Order Confirmation" to obtain the latest status of your order.

How shall I know whether my instruction has been received?

After you enter and confirm your instruction details, a reference number will be given to you for your instruction. This acknowledges the Bank's receipt of your instruction, and is not a guarantee that your instruction will be processed or executed in the market. Your instruction may be rejected or not executed due to fluctuations in stock price, insufficient market liquidity, system delay/failure or any other event beyond the control of the Bank.

You can check the status of your instruction under "Invest" > "Trade Securities" > "Main" > "Order Status".

As the initial order remains in the market awaiting processing until the amendment order or cancellation order is processed, the amendment order or cancellation order may not be transacted or processed. Please check your order status under "Invest" > "Trade Securities" > "Main" > "Order Status".

After I placed an order via an automated channel, I did not receive an order reference number. What can I do?

You can check the order status via DBS iBanking (under "Invest" > "Trade Securities" > "Main" > "Order Status"), or by calling our Phone Banking Services Hotline at 2290 8888 (press 3 after language selection). To avoid placement of duplicated order(s), please do not place another order until your previous order has been confirmed to be invalid.

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