What is a One Time Password (OTP)?

An OTP is a security feature in DBS iBanking, a password sent by us to your registered mobile phone number via Short Message Service (SMS).

What is a One Time Password (OTP)?

An OTP is a security feature in DBS iBanking, a password sent by us to your registered mobile phone number via Short Message Service (SMS). An OTP is required when you perform designated transactions through DBS iBanking.

 

Important Note:

The SMS will not be forwarded to any other mobile phone numbers, even if you have signed up for SMS forwarding with a Hong Kong telecommunication service provider.

Why do I need an OTP to access DBS iBanking? What are the benefits?

OTP further improves the security of DBS by providing additional password authentication. On top of your username and password, you will need to key in this additional password (OTP) when performing designated online transactions through online banking.

The introduction of the OTP means a dual password authentication is required. This is a stronger means of customer authentication as it relies on:

1.information you know (that is your username and password) and

2.information the bank provides to you (that is the SMS-based OTP)

What designated services require an OTP?

With the implementation of the Secure Device, depending on the services you need, you are required to use SMS OTPs and/or the Secure Device to authenticate your transactions.

Please click here for more information.

How can I register my mobile phone number to receive OTPs?

You may follow these steps:

(a) Register online:

  1. We will ask you to register your mobile phone number for receiving OTPs when you register for DBS iBanking services

  2. An SMS OTP will be sent to your registered mobile phone number. You will be required to enter the SMS OTP for verification. Alternatively, if you are a DBS account customer and update your mobile phone number, we will send you a Security Code by registered mail to verify the mobile phone number

  3. Once you have received the Security Code, simply log in to DBS iBanking and enter the code to complete the mobile phone number registration

 

(b) Register at a DBS branch:

Complete the DBS iBanking Application Form and return it to any of our branches to register your number.

What should I do if I have lost my Security Code or it has expired?

Please visit any of our branches in Hong Kong and submit the completed DBS iBanking Application Form to register your number.

What is a Security Code?

It verifies the mobile phone number you choose to receive OTPs. Once you receive the Security Code, simply log on to DBS iBanking and enter the code to complete the verification.

How can I obtain my Security Code?

The Security Code will be sent to you by SMS. If the mobile phone number you provided is not in the Bank's records, you will receive your Security Code through registered mail instead.

How can I update my mobile phone number for the purpose of receiving OTPs?

You may update the mobile phone number through DBS iBanking, select “Update Personal Details“ under “Preferences”. Alternatively, you can complete the DBS iBanking Application Form and return it to any of our branches.

Are all mobile phones capable of receiving OTPs?

All SMS-enabled mobile phones or devices can receive OTPs.

Can I receive an OTP if I am overseas?

If you are overseas or using overseas mobile service providers, the service provider may not support receipt of international SMS. Please consult your service provider and/or hardware supplier for details.

Are there any service charges for using the OTP service?

The OTP service is free if you receive an OTP via SMS in Hong Kong. If you are overseas or using overseas telecommunication service providers, your service provider may levy charges. Please consult your service provider for details.

When does the OTP expire?

The OTP expires 100 seconds after it is issued. If you are not able to enter the OTP and log on to DBS iBanking before it expires, you can click on "Request a new OTP" on the OTP input page.

If you are not able to confirm the transaction before the OTP expires, you can request a new OTP at the OTP authorisation page, and then enter the new OTP to confirm that transaction again.

What should I do if I lose my mobile phone?

You should contact our Customer Service Hotline at 2290 8888 (press 6 and then 1 after language selection) immediately to deactivate your OTP service.

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