Online & Mobile Service

PayFast - Faster Payment System FAQ
Send and receive funds instantly to/from other banks 24x7 with PayFast.
How to register & activate PayFast via DBS digibank?
You can perform a one-time activation for PayFast through DBS digibank. During activation, you will need your Secure Device for authentication.
How to register & activate PayFast via DBS iBanking?
You can perform a one-time activation for PayFast through DBS iBanking. During activation, you will need your Secure Device for authentication.
Change daily transfer limit for PayFast
You can change your daily transfer limit for PayFast through DBS iBanking.
Transfer funds through PayFast via DBS digibank
Once you have activated PayFast, you can transfer funds through PayFast via DBS digibank.
Transfer funds through PayFast via DBS iBanking
Once you have activated PayFast, you can transfer funds through PayFast via DBS iBanking.
How to de-register & deactivate PayFast via DBS digibank?
You can de-register mobile number/email address and deactivate PayFast at Transfer Settings via DBS digibank.
How to de-register & deactivate PayFast via DBS iBanking?
You can de-register mobile number/email address and deactivate PayFast at Transfer Settings via DBS iBanking.
Priority booking of “Wong Tze Wah Standup Comedy 2018”
Priority booking of “Wong Tze Wah Standup Comedy 2018” is available for DBS Credit Card Cardholders. Successful register for DBS Omni on or before 25 Mar, 2018 to enjoy early bird booking on the first day.
Welcome offer of “Wong Tze Wah Standup Comedy 2018” tickets
New customers who successfully apply for DBS Eminent Card can get two HK$380 “Wong Tze Wah Standup Comedy 2018” tickerts for free, while stock last. New customers must accumulate eligible spending of HK$7,000 or above and must download, register and activate DBS Omni account within the spending period, i.e. the first 2 months from the card issuance date, in order to enjoy the tickets for free.
What is DBS Omni?
DBS Omni is a brand new card companion digital platform, available for access via mobile application and website, With its brand new features, DBS cardholders can manage and access their daily cards related transaction at a glance.
How to register as a member of DBS Omni? New
You can simply provide your personal information and credit card number for DBS Omni's member registration.
What should I do if I would like to cancel or update the payment instruction submitted via EasyPayment?
You can cancel or update any payment instruction made on a day before 5:00 p.m. on the same day if the next day is a clearing day.
Change from existing Compass CVID / eTreats holders to DBS Omni
Now you can use DBS Omni to replace your current Compass CVID / eTreats.
Check credit card statement summary via Omni
You can check your credit card statement summary via Omni.
How will I know my payment (EasyPayment) is successful or not?
You can check the payment (EasyPayment) record through DBS Omni or by email notification from us.
How will I know whether I have successfully enrolled EasyPayment?
You will receive a result notification within 7 days after registration.
How will I know my payment (EasyPayment) is successful or not?
You can check the payment (EasyPayment) record through DBS Omni or by email notification from us
Set up Push Notifications
You can set up Push Notifications on Omni.
Welcome Gift Registration at DBS Omni
You may complete the welcome gift registration at DBS Omni
What can I do if I forget the password?
You can simply click “Forgot Password” in DBS Omni main page to reset a new password.
What is Budget?
Budget is a function of Omni. It can help you to plan the amount of money you have available to spend.
What is EasyPayment?
EasyPayment is a new credit card payment method through DBS Omni.
What is Insight?
Insight will help you to understand your spending habits and behaviors.
What is InstaRedeem?
User can use InstaRedeem to deduct the partial or full amount from a transaction using DBS$ or COMPASS Dollar, the deduct ratio is DBS$1/ $1 COMPASS Dollar = $1 HKD.
What is Timeline?
Users can view credit card transactions through Timeline, adding description and photo in every transaction. If the transaction is eligible for “InstaRedeem”, the button “InstaRedeem” will be displayed in that transaction record.
How to view push messages from DBS Omni Mobile App?
You may view push messages from DBS Omni Mobile App anytime and anywhere at your finger tips
Marketing Offer Registration at Omni
You may complete marketing offers registration at DBS Omni
What is DBS digibank?
DBS digibank is a mobile banking app that aims to make banking simpler, smarter, faster and more secure, so that you have more time for the things you love.
How to make bill payment and fund transfer with DBS digibank?
You can pay bills and transfer funds to any registered or non-registered payee directly.
How to log in DBS digibank with fingerprint?
Your fingerprint is your password. Just touch to unlock your account on both Android and iOS devices.
What is peek balance?
You can check balance of your designated account on mobile phone or Apple Watch without login.
How to personalize your digibank account?
You can add your profile picture and nickname.
How to get preferential time deposit interest rates?
Available upon inputting your time deposit amount and tenor.
How to set quicklinks for your most frequently used services?
Add up to 9 of your most frequently used services for direct access, enabling you to make security or FX trading and time deposit placement faster.
What can I do if I forget the user id?
You can simply click “User ID” in DBS digibank to retrieve your user id
Amend or delete scheduled bill payment through DBS digibank
You may amend or delete your scheduled bill payment DBS digibank
Add Payee through DBS digibank
You may add a new payee account to the payee list through DBS digibank
Transfer Money to Other Local Recipient through DBS digibank
You may make fund transfer to other local recipient through DBS digibank
Transfer Money to Your DBS Account through DBS digibank
You may make fund transfer between your own DBS accounts through DBS digibank
How to use DBS digibank application to place Buy Order?
DBS digibank application provides services such as Stock Trading, Stock Balances (Holdings), Order Status, Real-time Stock Quotes & Market Information
How to use DBS digibank to enquire about “Order Status”?
DBS digibank application provides services such as Stock Trading, Stock Balances (Holdings), Order Status, Real-time Stock Quotes & Market Information
Obtain the Top 10 Movers information via digibank
You may obtain the Top 10 movers information on various categories via digibank at your finger tips
Obtain the latest investment market info via digibank
You may obtain the latest investment market news and other information at your finger tips
How to view or manage scheduled local funds transfer via digibank?
You may view the details of or manage scheduled local funds transfer via digibank with just a few clicks
How to change notification setting for digibank? New
You may change your notification setting for digibank according to your own wish
How to change security setting for digibank? New
You may change your security setting for digibank according to your own wish
How to change your profile picture at digibank? New
You may change your profile picture at digibank with your existing photo or newly taken photo
Get started on DBS iBanking
You may apply DBS iBanking service through DBS iBanking, DBS digibank or at a branch.
Log on to DBS iBanking
You may login your DBS iBanking account with your unique username and password.
Online Registration for DBS iBanking
You may click “Get Started” on DBS iBanking or DBS digibank login page to register your DBS iBanking service online.
What is a One Time Password (OTP)?
An OTP is a security feature in DBS iBanking, a password sent by us to your registered mobile phone number via Short Message Service (SMS).
What is DBS iBanking?
DBS iBanking is a one-stop online banking service provided by DBS Bank (Hong Kong) Limited that allows you to access your bank accounts and perform various transactions at any time and from anywhere.
Amend or delete scheduled bill payment through DBS iBanking
You may amend or delete your scheduled bill payment DBS iBanking
Overview for major DBS Online/Mobile Applications
You can check key information about different DBS online or mobile applications
Manage account display at DBS iBanking
You may control your DBS account to be displayed at DBS iBanking or not
Update contact Email for alerts
You may update your contact email address through DBS iBanking for receiving alerts
Online applicatios available at www.dbs.com.hk New
Various online applications are available online to fulfill your banking needs
First login to DBS iBanking
You can activate your DBS iBanking and DBS digibank services using your card number or username or secure devices.
Activate a new secure device
After received secure device, you can activate your secure device through DBS iBanking.
DBS iBanking login trial counts
You can try to login your DBS iBanking account with valid username and password for 3 times.
DBS iBanking service hour
DBS iBanking is available 24 hours a day, but some transactions may have specific service hours.
Forgot DBS iBanking password
You can reset your DBS iBanking password using your card number, username or secure devices.
Forgot DBS iBanking username
You can retrieve your DBS iBanking username using your card number or secure devices.
General enquiries about the security of DBS iBanking
You may find the general enquiries about the security of DBS iBanking.
Request a new secure device
If you are an existing DBS iBanking customer, you can request a new secure device through DBS iBanking or our branches.
Unlock DBS iBanking
You can unlock your DBS iBanking by resetting DBS iBanking password using your card number, username or secure devices.
Change password for DBS iBanking
You may change the password for DBS iBanking after logging in to DBS iBanking
General enquiries of internet access to DBS iBanking
You may find the general enquiries of internet access to DBS iBanking.
General technical support of DBS iBanking
You may find the general technical support of DBS iBanking here
Add payee through DBS iBanking
You may add a new payee account to the payee list through DBS iBanking
Delete payee through DBS iBanking
You may delete the payee account from the payee list through DBS iBanking
Resume suspended DBS iBanking service
You can resume your DBS iBanking service through our branches.
Suspend DBS iBanking service temporarily
You can apply to suspend your DBS iBanking service through our branches.
Use DBS iBanking overseas
You can access DBS iBanking from almost anywhere in the world with a recommendeded browser.
Pay tax online through DBS iBanking
You may pay your tax through DBS iBanking at your finger tips
Make bill payment through DBS iBanking
You may pay your bills through DBS iBanking at your finger tips
Change security setting for DBS iBanking
You may choose whether to use Secure Device and / or SMS OTP for authenticating all types of transactions
What personal information can be updated through DBS iBanking?
You many update different personal information through DBS iBanking at your fingertips anytime and anywhere
Manage credit card autopay instruction for next payment
You may manage your next payment amount or payment instruction for credit card autopay instruction through DBS iBanking
Check bill payment record via iBanking New
You may check your bill payment record via iBanking after payment was made via digital channels
Introduction of secure device
The secure device, on top of the current SMS One Time Password ("SMS OTP"), is implemented as an additional gateway to enhance internet and mobile banking security.
Activate your secure device
You need to login to DBS iBanking and activate the Secure Device immediately.
General technical support and other enquiries of secure device
You may find the general technical support and other enquiries of secure device here.
Lost secure device
Please contact our 24-hour Customer service hotline to deactivate your lost secure device immediately.
Secure device damaged
If your secure device is damaged, you could request replacement through DBS iBanking.
Secure device out of battery
If your secure device is out of battery, you can request replacement through DBS iBanking.
Alert Service of Securities Order Confirmation
You may find the general enquiries related to alert service of Securities Order Confirmation.
General enquiries of Alert Service
Alert Service provides you with instant notifications of your banking and/or investment activities status. You can choose to be notified by e-mail or Short Messaging Service (SMS) when certain transactions have taken place.
Manage Alerts through iBanking
You may manage alerts for different services through DBS iBanking
General enquiries of eStatement / eAdvice service
eStatement / eAdvice service are an electronic version of your statement or advice, which are accessible for viewing, printing and saving through DBS iBanking.
Subscribe eStatement / eAdvice service or change settings
You may subscribe eStatement / eAdvice service or change your settings through DBS iBanking.