DBS Live Fresh Card

Frequently Asked Questions

What documents required for principal credit card application?
You need to prepare the required documents, e.g the copy of identity document, address proof and income proof etc. to apply principal credit card.

For principal credit card application, you need to fulfill the requirements as below:

  • Meet minimum annual income requirement of each credit card
  • Prepare the required application document as follows
  • There is no limit on the number of cards you may apply for. For each credit card, you may apply for up to 6 supplementary cards.

Note:

  • For applicants who are not holders of HK permanent ID card, please provide copies of HKID card and valid passport/travel document. 


Required principal credit card application document:

Fixed Income Earner

  • HK Permanent Identity Card of principal card applicants

  • Latest home address proof issued within the last 6 months (e.g. electricity bill, rate bill, bank statements, e-statement is acceptable). If you have a permanent home address, please also attach the permanent home address proof

  • Latest 1 month’s computer generated Payroll Advices; or Latest 1 month’s bank statement/passbook showing your name, account number and salary entries; or Full set of latest Salaries Tax Demand Not


Non fixed Income Earner

  • HK Permanent Identity Card of principal card applicants

  • Latest home address proof issued within the last 6 months (e.g. electricity bill, rate bill, bank statements, e-statement is acceptable). If you have a permanent home address, please also attach the permanent home address proof

  • Latest 1 month’s computer generated Payroll Advices (basic salary entries have to be shown on Payroll Advices, otherwise, please provide the latest 3 months’ record.); or Latest 3 month’s bank statement/passbook showing your name, account number and salary entries

Self-employed Group

  • HK Permanent Identity Card of principal card applicants

  • Latest home address proof issued within the last 6 months (e.g. electricity bill, rate bill, bank statements, e-statement is acceptable). If you have a permanent home address, please also attach the permanent home address proof

  • Business Registration Certificate and Full set of latest Profits Tax Demand Note and Latest 3 months’ bank statement/passbook showing your company name, account number and transaction entries

Non-working Group

  • HK Permanent Identity Card of principal card applicants

  • Latest home address proof issued within the last 6 months (e.g. electricity bill, rate bill, bank statements, e-statement is acceptable). If you have a permanent home address, please also attach the permanent home address proof

  • Latest Fixed Deposit Advice or Investment Statement issued by bank

For selection of below plans application, please submit additional documents

  • "Funds Transfer" Programme / "Call-a-loan" Service

Photocopy of the bank statement (except online statement) or first page of passbook of HKD current / savings account showing the bank name, your name and account number to which the transfer amount of the "Funds Transfer" Programme/loan amount of the "Call-a-loan" Service is transferred (joint account will not be accepted)

Where can I check application status or submit missing credit card application documents?

Application Status

You can check your application status online and we will send you email notification upon the approval of your credit card application.

You can check your application status here.

You will get email notification upon the approval of application

 

Submit Documents

You can submit the missing documents online after you submit your credit card application.

You can submit your missing documents through the following ways:

Online (Highly recommended)

Click here to submit the documents online

Branch

You can find the DBS branch nearby and submit the documents to the branch staff.

What is the eligible spending to earn Cash rebate?

Eligible spending refers to all posted retail purchase transactions with official payment records at any points of sales (either physical or online) of merchants.

  • Online foreign currency retail spending HK$250 = HK$2.5 cash rebate
  • Local retail spending HK$250 = HK$1 cash rebate
How can I check cash rebate amount?
You can check cash rebate earned in your eStatement/ Statement.

Spending Protection & Useful Information
Shopping ProtectionWhen you encounter situation(s) such as having received damaged or defective goods, or the goods or services being not matched with what was described, or not having received the goods or services ordered, you should contact the merchant which sold you the goods or services immediately and resolve any complaints about such goods or services directly with the merchant.  If you cannot resolve the matter with the merchant or are unable to contact the merchant because it has ceased business, you can contact us for assisting you to dispute the transaction through the chargeback mechanism provided by the relevant card association.

The chargeback mechanism is a form of customer protection provided by the relevant card association which allows cardholder to file a complaint regarding disputed transactions.  Once the cardholder files a dispute, the card issuing bank will conduct an investigation into the complaint by requesting the concerned merchant to submit proof through its bank (“card acquiring bank”).  Once the chargeback request is proven to be valid, the card acquiring bank will refund the disputed transaction amount to the cardholder via the card issuing bank. Cardholder may be charged with a processing fee by the relevant card association in certain circumstances.

Examples of chargeback:

  • Cardholder did not receive the goods or services he/she paid for due to closure of the merchant
  • Cardholder returned the purchased goods but did not get the refund from the merchant within the agreed timeframe
  • Cardholder cancelled the subscribed services but merchant continues to charge for recurrent payments

Cardholder should pay special attention to the chargeback time limit, and submit before expiry of the time limit the chargeback request together with the relevant supporting documents to the card issuing bank for processing. For more details, please refer to Help & Support > Dispute transaction.

Important Note:
The chargeback mechanism is not applicable to purchases with credit cards through the use of Card Interest-Free Instalment Loan offered by us.

Fraud Transaction ProtectionIf you find any doubtful or unauthorized transactions in your statement, call our DBS Credit Card 24-hour Customer Services Hotline at (852) 2290 8888 immediately. Upon receipt of your request; on a case-by-case basis subject to our approval, we may withhold your payment of the relevant transaction until an investigation is concluded . However, please note that if it is found to be a valid transaction after investigation, we shall re-impose the applicable finance charges for the period starting from the date when the relevant transaction should have been paid.

Important Notes:
  1. You should report the doubtful or unauthorized transaction(s) on any statements to us within 60 days after the relevant statement date , otherwise you shall be deemed to have accepted such transactions and any dispute requests subsequently raised may be declined.
  2. According to the rules of relevant card association, there is no dispute right for certain transactions.
  3. Use of your credit card shall always be subject to DBS Personal Credit Card Terms and Conditions, DBS$ / COMPASS CARD Reward Scheme Terms and Conditions and DBS$ / COMPASS Dollar Redemption Offer Terms and Conditions.

24-hour Emergency Card Replacement

In the event that DBS Black Card is stolen, damaged or lost in Hong Kong, please call 24-hour Customer Service Hotline (852) 2290 8888 and we will provide a replacement card by the next business day within Hong Kong.
Remark: Related administration fee will be charged to cardholder.

DBS$ Reward Scheme

Frequently Asked Questions
DBS Personal Credit Card Terms and Conditions
Key Facts StatementClick here for details
Fee Schedule
Others card features and benefitsClick here for details