DBS Help and Support
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DBS Help and Support
You can now easily find answers to your questions fast, and at your own convenience, with these easy to follow guides and solutions, right at your fingertips.
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Quick Links for Self-Service
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Credit Card
Need help on your banking matters? Check out our self-serve portal which is available to you 24/7, skip the wait on the hotline or branch!
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Help and Support
For further assistance & enquiries, please click here to contact us
Contact Us
| Service | Phone Number/Email Address | Service Hours |
|---|---|---|
| DBS Account Customer Service Hotline |
2290 8888 | Mon to Fri : 9:00am - 8:00pm Sat : 9:00am - 3:00pm |
| General Banking Enquiry Customer Service Hotline |
2290 8888 enquiry.hk@dbs.com |
Mon to Fri : 9:00am - 8:00pm Sat : 9:00am - 3:00pm |
| Bogus Calls Enquiry | 2290 8345 | 24 Hours |
| Credit Card Customer Service Hotline |
2290 8888 creditcard.hk@dbs.com |
24 Hours |
| Report Lost Card Hotline | 2832 6603 | 24 Hours |
| DBS iBanking | 2290 8888 | 24 Hours |
| Merchant Hotline | 3668 0100 merchantservicing.hk@dbs.com Fax : 25724717 |
Mon to Fri: 9:00am - 5:30pm |
| Credit Card Low Interest Loans Application Hotline |
2290 8222 Fax : 2835 7943 |
Mon to Fri : 9:00am - 6:30pm Sat : 9:00am - 1:00pm |
| Loans Application Hotline | 2290 8111 | Mon to Fri : 9:00 - 6:30pm Sat : 9:00 - 1:00pm |
| Mortgage Direct Hotline | 2961 2288 | Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
| Vehicle Finance | 3668 0800 | Mon to Fri : 8:30am - 5:00pm |
| Credit-linked investment products (DBS Bank (Hong Kong) Limited is one of the distributors of the products and this hotline is only for customers who have purchased the products with us) |
2290 8123 | Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
| DBS BusinessCare | 2290 8068 | Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
| Media Enquiry | gsmc.hk@dbs.com | Mon to Fri : 9:00am - 5:30pm |
| Suggestions and complaints | 29612377 feedback.hk@dbs.com Fax: 23281470 |
Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
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| Audit Confirmation request | Mail the form "Request For Bank Confirmation of Information For Audit Purposes" of Hong Kong Institute of Certified Public Accountants (HKICPA) to: DBS Bank (Hong Kong) Limited Corporate Loans Operations - Bank Confirmation Level 7, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon |
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