DBS Help and Support
For further assistance & enquiries, please click here to contact us
Contact Us
| Service | Phone Number/Email Address | Service Hours |
|---|---|---|
| DBS Account Customer Service Hotline | 2290 8888 | Mon to Fri : 9:00am - 8:00pm Sat : 9:00am - 3:00pm |
| General Banking Enquiry Customer Service Hotline | 2290 8888 [email protected] | Mon to Fri : 9:00am - 8:00pm Sat : 9:00am - 3:00pm |
| Bogus Calls Enquiry | 2290 8345 | 24 Hours |
| Credit Card Customer Service Hotline | 2290 8888 [email protected] | 24 Hours |
| Report Lost Card Hotline | 2832 6603 | 24 Hours |
| DBS iBanking | 2290 8888 | 24 Hours |
| Merchant Hotline | 3668 0100 [email protected] | Mon to Fri: 9:00am - 5:30pm |
| Credit Card Low Interest Loans Application Hotline | 2290 8222 Fax : 2835 7943 | Mon to Fri : 9:00am - 6:30pm Sat : 9:00am - 1:00pm |
| Loans Application Hotline | 2290 8111 | Mon to Fri : 9:00 - 6:30pm Sat : 9:00 - 1:00pm |
| Mortgage Direct Hotline | 2961 2288 | Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
| Vehicle Finance | 3668 0800 | Mon to Fri : 8:30am - 5:00pm |
| Credit-linked investment products (DBS Bank (Hong Kong) Limited is one of the distributors of the products and this hotline is only for customers who have purchased the products with us) | 2290 8123 | Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
| DBS BusinessCare | 2290 8068 | Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
| Media Enquiry | [email protected] | Mon to Fri : 9:00am - 5:30pm |
| Suggestions and complaints | 29612377 [email protected] Fax: 23281470 | Mon to Fri : 9:00am - 6:00pm Sat : 9:00am - 1:00pm |
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| Audit Confirmation request | Mail the form "Request For Bank Confirmation of Information For Audit Purposes" of Hong Kong Institute of Certified Public Accountants (HKICPA) to: DBS Bank (Hong Kong) Limited Corporate Loans Operations - Bank Confirmation Level 7, Two Harbour Square, 180 Wai Yip Street, Kwun Tong, Kowloon | |