DBS Help and Support

For further assistance & enquiries, please click here to contact us

Contact Us

ServicePhone Number/Email AddressService Hours
DBS Account
Customer Service Hotline
2290 8888Mon to Fri : 9:00am - 8:00pm
Sat : 9:00am - 3:00pm
General Banking Enquiry
Customer Service Hotline
2290 8888
[email protected]
Mon to Fri : 9:00am - 8:00pm
Sat : 9:00am - 3:00pm
Bogus Calls Enquiry2290 834524 Hours
Credit Card
Customer Service Hotline
2290 8888
[email protected]
24 Hours
Report Lost Card Hotline2832 660324 Hours
DBS iBanking2290 888824 Hours
Merchant Hotline3668 0100
[email protected]
Mon to Fri: 9:00am - 5:30pm
Credit Card
Low Interest Loans Application Hotline
2290 8222
Fax : 2835 7943
Mon to Fri : 9:00am - 6:30pm
Sat : 9:00am - 1:00pm
Loans Application Hotline 2290 8118Mon to Fri : 9:00 - 6:30pm
Sat : 9:00 - 1:00pm
Mortgage Direct Hotline2961 2288Mon to Fri : 9:00am - 6:00pm
Sat : 9:00am - 1:00pm
Vehicle Finance3668 0800Mon to Fri : 8:30am - 5:00pm
Credit-linked investment products
(DBS Bank (Hong Kong) Limited is one
of the distributors of the products and
this hotline is only for customers who
have purchased the products with us)
2290 8123Mon to Fri : 9:00am - 6:00pm
Sat : 9:00am - 1:00pm
DBS BusinessCare2290 8068Mon to Fri : 9:00am - 6:00pm
Sat : 9:00am - 1:00pm
Media Enquiry[email protected]Mon to Fri : 9:00am - 5:30pm
Suggestions and complaints29612377
[email protected]
Fax: 23281470
Mon to Fri : 9:00am - 6:00pm
Sat : 9:00am - 1:00pm
 
  • Contact us online
  • Contact us via post
    DBS Bank (Hong Kong) Limited
    G.P.O Box 400, Hong Kong
    Attn: Customer Feedback Management / Complaints Officer
 Audit Confirmation requestMail the form "Request For Bank Confirmation of Information For Audit Purposes" of Hong Kong Institute of Certified Public Accountants (HKICPA) to:

DBS Bank (Hong Kong) Limited
Corporate Loans Operations - Bank Confirmation
Level 7, Two Harbour Square,
180 Wai Yip Street, Kwun Tong, Kowloon