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DBS Help and Support

You can now easily find answers to your questions fast, and at your own convenience, with these easy to follow guides and solutions, right at your fingertips.

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Need help on your banking matters? Check out our self-serve portal which is available to you 24/7, skip the wait on the hotline or branch!

Other FAQs Fast Access to Digital Services


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If you still need further assistance, contact us by clicking the button below and leaving us a message. Authenticate yourself with DBS iBanking for better experience!

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Get in Touch

DBS digibot

Your 24 hours virtual assistant, ask DBS digibot about your account and transactions!
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DBS iBanking

Access to banking, credit card and investment services 24 hours, free of charge.
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DBS digibank HK

Make banking simpler, smarter, faster and more secure, so that you have more time for the things you love.
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DBS Card+

Manage and access your daily cards related transaction at a glance.
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Help and Support

Contact Us

Service Phone Number/Email Address Service Hours
DBS Account
Customer Service Hotline
2290 8888 Mon to Fri : 9:00am - 8:00pm
Sat : 9:00am - 3:00pm
General Banking Enquiry
Customer Service Hotline
2290 8888
Mon to Fri : 9:00am - 8:00pm
Sat : 9:00am - 3:00pm
Bogus Calls Enquiry 2290 8345 24 Hours
Credit Card
Customer Service Hotline
2290 8888
24 Hours
Report Lost Card Hotline 2832 6603 24 Hours
DBS iBanking 2290 8888 24 Hours
Merchant Hotline 3668 0100
Mon to Fri: 9:00am - 5:30pm
Credit Card
Low Interest Loans Application Hotline
2290 8222
Fax : 2835 7943
Mon to Fri : 9:00am - 6:30pm
Sat : 9:00am - 1:00pm
Loans Application Hotline 2290 8111 Mon to Fri : 9:00 - 6:30pm
Sat : 9:00 - 1:00pm
Mortgage Direct Hotline 2961 2288 Mon to Fri : 9:00am - 6:00pm
Sat : 9:00am - 1:00pm
Vehicle Finance 3668 0800 Mon to Fri : 8:30am - 5:00pm
Credit-linked investment products
(DBS Bank (Hong Kong) Limited is one
of the distributors of the products and
this hotline is only for customers who
have purchased the products with us)
2290 8123 Mon to Fri : 9:00am - 6:00pm
Sat : 9:00am - 1:00pm
DBS BusinessCare 2290 8068 Mon to Fri : 9:00am - 6:00pm
Sat : 9:00am - 1:00pm
Media Enquiry gsmc.hk@dbs.com Mon to Fri : 9:00am - 5:30pm
Suggestions and complaints 29612377
Fax: 23281470
Mon to Fri : 9:00am - 6:00pm
Sat : 9:00am - 1:00pm
  • Contact us online
  • Contact us via post
    DBS Bank (Hong Kong) Limited
    G.P.O Box 400, Hong Kong
    Attn: Customer Feedback Management / Complaints Officer
 Audit Confirmation request Mail the form "Request For Bank Confirmation of Information For Audit Purposes" of Hong Kong Institute of Certified Public Accountants (HKICPA) to:

DBS Bank (Hong Kong) Limited
Corporate Loans Operations - Bank Confirmation
Level 7, Two Harbour Square,
180 Wai Yip Street, Kwun Tong, Kowloon