General enquiries of internet access to DBS iBanking

You may find the general enquiries of internet access to DBS iBanking.

Are there any system requirements for my PC in order to use DBS iBanking?

Hardware and software requirements are as shown:

Hardware Requirement

Minimum Requirement

Processor

- Pentium 233MHz

Main Memory

- 128MB RAM

Modem

- 56Kbps

 

Software Requirement

Minimum Requirement

Operating System

- Microsoft Windows (English or Chinese Version)

Browser

Best viewed with the below browsers:
- Chrome 37 (download latest version)
- Internet Explorer 11 (download latest version)
- Firefox 31 (download latest version)
- Safari 7

Operating System

- Apple Mac OS (English or Chinese Version)

Browser

Best viewed with the below browsers:
- Safari 7

Adobe Reader

Version: 6.X

What should I do if it takes me a long time to access DBS iBanking?

Firstly, check whether your PC meets the minimum technical requirements. There are numerous factors affecting the speed of Internet access such as the quality of your modem, server capacity, traffic at the time you log on to DBS iBanking, and the quality of your network line. If you encounter slowness only while in DBS iBanking, please contact our customer service team.

Can I exit DBS iBanking by simply closing the browser window?

To ensure that your account has been completely logged off, we strongly recommend that you click the "Logoff" button at the top right-hand corner to exit iBanking. If you exit the service simply by closing the browser window, you are still technically logged into iBanking and risk being hacked.

How can I prevent unauthorized persons from accessing my account information through the browser memory?

It is recommended that you clear your browser memory cache, so that your previous records cannot be shown to the next user.

In Internet Explorer 8.0:

1.Select "Safety" from the Menu bar

2.Pick "Delete Browsing History…"

3.Check "Temporary Internet Files" option

4.Click "Delete" to complete the process

For other browsers, please refer to the browser's Help menu for more information.

What should I do to avoid storing my password when using a browser?

You can prevent any passwords from being stored by de-activating the "AutoComplete" function in Microsoft Internet Explorer.

1.Select "Tools" from the Menu bar

2.Pick "Internet Options" and choose "Content"

3.Under "Personal Information", click on "AutoComplete"

4.Uncheck "User names and passwords on forms"

5.Click on "Clear Passwords"

6.Click on "OK" to save the changes

For other browsers, please refer to the browser's Help menu for more information.

I have been using recommended hardware and software devices, but still experiencing technical problems when I try to access DBS iBanking, how to do?

You should check your modem settings or your connection with your Internet Service Provider (ISP) to determine if the problems are ISP-related. Otherwise, please call our 24-hour Customer Service Hotline at 2290 8888 (press 6 and then 1, after selecting language) or contact us.

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