General technical support of DBS iBanking

You may find the general technical support of DBS iBanking here

How do I know if the transactions made through DBS iBanking are properly executed?

Accepted Transactions

A message reading: Your transaction has been completed. will be displayed on the screen, and a transaction reference number will be generated for your future reference. You can view the iBanking receipt by clicking the Download This Page button.

Denied Transactions

An error message will be displayed on the screen. It will show the reason that the transaction was denied, and will prompt you to enter the correct information again.

If you have any concerns or queries, please contact our 24-hour Customer Service Hotline at 2290 8888 (press 6 in main menu) or submit a Contact Us Online.

What if my PC becomes disconnected from the internet in the middle of a transaction? How will I know if that transaction has been completed?

All successful transactions will be given a transaction reference number for your records. If a transaction reference number is not given, please log on again to DBS iBanking and check the transaction history and balances in the Enquire Transaction History and the Account Summary functions.

Who can I call if I cannot log on to DBS iBanking after I have entered my username and password correctly?

You can call our 24-hour Customer Service Hotline at 2290 8888 (press 6 in main menu).

Why are the tool bar, Back and Forward functions of my browser not available on DBS iBanking?

For security reasons, these functions and the tool bars are not available after you have logged on to DBS iBanking.

Why do I receive a pop-up message asking if I want to continue my session?

The pop-up message serves a security purpose. If you leave your PC idle for a period, this message will pop up asking if you would like to continue with your iBanking services. If no response is received within the allocated response time, the system will automatically terminate the service to help prevent any unauthorized access.

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