General enquiries of eStatement / eAdvice service

eStatement / eAdvice service are an electronic version of your statement or advice, which are accessible for viewing, printing and saving through DBS iBanking.

What types of eStatement / eAdvice can be viewed on DBS iBanking?

The following types of eStatement / eAdvice are available:

  • Wealth Management Account Consolidated Statement (applicable to DBS Private Bank, DBS Treasures Private Client and DBS Treasures)

    • Statement will be given by each Wealth Management Account.

  • Consolidated Statement (applicable to DBS Treasures and DBS Account)

    • Statement will be given by each customer.  It covers all your sole/ joint name deposit / securities / investment / wealth management accounts (linked accounts).

  • Cashline Revolving Loan Account

  • Credit Card Account, except Business Card and Manulife Card (with MediPlus)

  • Wealth Management Account Advice

  • Securities Trading Services Contract Note

Is there any charge for using eStatement / eAdvice?

The service is currently free of charge.

Will I receive paper-based statements or paper-based advice after subscription to the eStatement / eAdvice Service?

After you subscribe eStatement/eAdvice successfully via iBanking, your eStatement will take effect from the next statement cycle and your eAdvice will take effect on the next Bank business day.  If your subscription request for statement/advice is made after 11:30pm (to be confirmed) of your statement cut-off date/Bank business day respectively, the request may take effect from second statement/advice following your subscription.


For DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with Wealth Management Account:

You will continue to receive paper statements and advice. If you do not wish to receive paper statements and advice, simply download (DBS iBanking eStatement/eAdvice Service Maintenance Form (For Wealth Management Account)), complete and submit for our processing.


For DBS Treasures and DBS Account customers:

Statements and advice will be sent electronically.


For Cashline Revolving Loan Accounts and Credit Card Accounts customers:

The first statement following your subscription will be sent to you both electronically and by mail. Later statements will be sent electronically only.

How long will my eStatement / eAdvice be available on DBS iBanking?

You can view up to 84 eStatements issued within the past 7 years, and your eAdvice notes issued in the past 31 days.

Are there any system requirements for my PC in order to view an eStatement / eAdvice?

Adobe Acrobat Reader is required for viewing, printing and saving the eStatements / eAdvice.

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