General enquiries of Alert Service

Alert Service provides you with instant notifications of your banking and/or investment activities status. You can choose to be notified by e-mail or Short Messaging Service (SMS) when certain transactions have taken place.

Three types of alerts are available, including:

1. My DBS iBanking Alerts

  • eStatement

  • Update of Personal Details

  • Increase DBS iBanking Daily Limits

  • Funds Transfer to Third Part Accounts

  • PayFast

  • Transfer Settings

  • Bill Payment or e-Bill/e-Donation to Designated Payees

  • Funds Transfer to My Account

  • Bill Payment or e-Bill/ e-Donation

  • e-Bill/ e-Donation Receipt

2. My Financial Management Alerts 

  • Current Account Overdrawn 

  • Cashline Payment Reminder 

  • Credit Card Payment Reminder 

3. My Investment Alerts

  • eAdvice - Wealth Advice

  • eAdvice - Contract Note

  • Securities IPO Allotment Result 

 

Is there any charge for using Alert Service?

No, the service is free of charge.

Does my mobile phone service provider charge for receiving SMS Alerts?

Please check with your mobile phone service provider about the charges for receiving SMS Alerts.

Why am I not able to receive Alerts?

You may not be able to receive Alerts with one of the following reasons:

  1. You have given an invalid e-mail address.

  2. Your e-mail box is full.

  3. You have given an invalid mobile phone number.

Should you have any enquiries, please call our Customer Service Hotline at 2290 8888 (press 6 and then 1 after language selection).

Can I choose the language of the e-mail and/or SMS Alerts I receive?

For SMS Alerts: you can choose to receive in either English or Chinese based on your DBS iBanking logon language.

For e-mail Alerts: you will receive English/Chinese bilingual alerts.

How can I start using My Alerts service?

You can subscribe to My Alerts (except the mandatory ones) via DBS iBanking.

To do so:

  1. Select “Manage My Alerts” under “Preference” at the top right corner

  2.  

  3. Enter the 6-digit One Time Password sent to your mobile phone

  4.  

  5. Click “Subscribe” button of the alert you would like to apply

  6.  

  7. Select “Delivery Mode” and “Display Language”, then click “Next”

  8.  

  9. Verify details, and follow the instructions to go through the identity authentication process with your secure device. Click “Submit” after inputting Secure PIN

  10.  

  11. Setting completed.

  12.  

How can I change the settings of My Alerts?

You can change the settings of My Alerts (except the mandatory ones) via DBS iBanking.

To do so:

  1. Select “Manage My Alerts” under “Preference” at the top right corner

  2.  

  3. Enter the 6-digit One Time Password sent to your mobile phone

  4.  

  5. Click “Amend” button corresponding to the alert you would like to change

  6.  

  7. Change “Delivery Mode” or “Display Language”, then click “Next”

  8.  

  9. Verify details, and follow the instructions to go through the identity authentication process with your secure device. Click “Submit” after inputting Secure PIN

  10.  

  11. Setting completed.

  12.  

How can I stop receiving My Alerts?

You can stop My Alerts (except the mandatory ones) via DBS iBanking.

To do so:

  1. Select “Manage My Alerts” under “Preference” at the top right corner

  2. Enter the 6-digit One Time Password sent to your mobile phone

  3. Click “Unsubscribe” button corresponding to the alert you would like to stop

  4. Verify details, and follow the instructions to go through the identity authentication process with your secure device. Click “Submit” after inputting Secure PIN

  5. Setting completed.

How can I change the mobile phone number I have registered for receiving My Alerts?

SMS Alerts will only be sent to the mobile phone number you have registered for receiving One Time Passwords (OTPs). To change that number, please login DBS iBanking, choose “Preferences” > ”Update Personal Details. Your request will take effect within 3 business days upon our receipt of the completed form.  You may also complete the DBS iBanking Application Form and return it to any of our branches in person. Your request will normally be processed within four business days from our receipt of your duly completed form.

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