General enquiries about the security of DBS iBanking

You may find the general enquiries about the security of DBS iBanking.

How can I ensure DBS iBanking is secure to use?

We offer several types of internet security measures to safeguard your personal and account information. Click here for more details.

What precautions should I take to avoid unauthorized access to my personal accounts through the Internet?

You must keep your passwords highly confidential. Please click here for more information.

You should not leave any computers or terminals unattended after logging on to DBS iBanking.

How can I best protect my computer from internet viruses?

You should install personal firewall software and anti-virus software, as well as updating the virus detection software regularly.

How can I detect and handle fraudulent e-mails or websites?

Fraudulent e-mails mislead the recipient into thinking that they are responding to a genuine request, and direct them to a website that looks just like the Bank's. Sensitive account information such as credit card information, usernames and passwords entered on these sites are therefore captured and revealed to the fraudsters.

To verify a website, look for a padlock or key icon in your browser's status bar (bottom) or address bar (top) and double-click it to see if the website's digital certificate is issued to the genuine domain name and has a valid date.

Remember that DBS Bank (Hong Kong) Limited will never ask customers to provide their passwords or verify accounts via email.

Additional Measures:

  • NEVER reveal your password to anyone.

  • If you are suspicious about an e-mail, do not reply to it or click on the links in the e-mail. Verify that email was sent by DBS.

  • Disregard and delete spam, chain or junk e-mails.

  • Always enter the full URL address into your browser address bar or use favourites/bookmarks to access DBS iBanking.

Act quickly and contact our 24-hour Customer Service Hotline at 2290 8888 (press 6 in main menu) if you suspect your account, username or password has been compromised.

Please click here for details of your responsibility on security.

How can I identify any unusual transactions?

We suggest you check your bank balance and statements regularly. If you find any unauthorized transactions, please contact our 24-hour Customer Service Hotline at 2290 8888 (press 6 in main menu) within 90 days.

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