Your Username, Password and OTP are like the key to your online safe. We identify you using your Username and Password. As such, protecting your online identity is very important and you need to safeguard your Password at all times. In addition, your Username and ATM / Cashline / Credit Card Number should not be placed together.
Log off your online session whenever you leave your computer, even for a short while. This immediately ends your DBS iBanking session and prevents further transactions from being carried out without a fresh login. You should also shut down your computer, when not in use, to prevent unauthorised access to your computer.
Tip: You can set a Password for your screen saver to prevent unauthorised access to your computer when you need to leave for a while. To do so, simply:
Some browsers store and list possible matches from entries that you have typed previously. You can prevent any Username / Password from being stored in your browsers by de-activating the function.
To prevent your personal information including login credential from being captured by bogus websites, you should not disclose your personal, financial or credit card information to little-known or suspected websites.
Your mobile phone is the only device receiving the One Time Password (OTP) for you to log on to DBS iBanking / DBS digibank HK and to conduct high-risk transactions online. In order to enjoy DBS iBanking / DBS digibank HK with peace of mind, you should never leave your mobile phone unattended to prevent it from loss or thefts.
Poorly configured wireless equipment may allow malicious entry into your computer directly through the air waves. If you are using a wireless network / device, you are strongly advised to read your instruction manual, or consult your vendors if necessary, to configure your wireless network / device to ensure that adequate security levels are established.
Temporary files stored in your computer called cache files and history can retain information and data. Always remember to clear your browser's cache and history after each session so that your account information is removed, especially if you are using a shared computer.
Apart from destroying important data on your computer, viruses / malicious programs such as Trojan Horse may run a Password sniffing program in the background to capture your Password keystrokes without your knowledge.
To avoid getting infected, you should:
Make regular backup of your critical data and ensure that these data in your computer is adequately protected or encrypted.
This prevents an external party from gaining illegal control or access to your computer. You can refer to your computer vendor or instruction manual on how this is done.
Check your SMS notification, transaction history details and statements on a timely basis to make sure that all details are updated and there are no unauthorised transactions on your accounts. Also take note of your 'last logon date and time' whenever you log on to DBS iBanking / DBS digibank HK to make sure that there has not been any unauthorised access.
To make it easier for us to reach you whenever we detect unusual transactions in your account, always keep us updated with your latest contact numbers and mailing address.
Follow the DBS iBanking / DBS digibank HK logon instructions and security tips published by the Bank when conducting online banking transactions.
If you notice any unusual / unauthorised transactions, please change your PASSWORD and notify us immediately at our 24-hour Customer Service Hotline (852) 2290 8888. Where necessary, your DBS iBanking / DBS digibank HK access can be suspended at your request to protect your interest. If you wish to suspend the receipt of One Time Password (OTP) due to loss / damage of mobile phone or if you cannot receive an OTP during iBanking logon or conducting high-risk transactions, please contact us immediately on our Customer Service Hotline (852) 2290 8888 for assistance.