Forgot DBS iBanking username

You can retrieve your DBS iBanking username using your card number or secure devices.

ATM Card Holder (Including customers who have both ATM card and Credit Card)

Click here to enter DBS iBanking page
Click Forgot “Username”
Input your identity number and date of birth, then click “Retrieve Username”
Input your

ATM card Number
ATM PIN

Then click “Next”

Choose to authenticate with “SMS OTP”. A One Time Password(OTP) will be sent to your registered mobile number via SMS. Please verify the details and enter the OTP. Click “Next” to proceed.

(Or choose to authenticate with “Secure Device”,then follow the instructions to get and enter a “Secure PIN”, then click “Next” to proceed)

You can see the Username on the screen. Please click “ login here” to login to DBS iBanking and mBanking

Credit Card Holder

Click here to enter DBS iBanking page
Click Forgot “Username”
Input your identity number and date of birth, then click “Retrieve Username”
Input your

Credit card Number
Credit card expiry date

Then click “Next”

Choose to authenticate with “SMS OTP”. A One Time Password(OTP) will be sent to your registered mobile number via SMS. Please verify the details and enter the OTP. Click “Next” to proceed.

(Or choose to authenticate with “Secure Device”,then follow the instructions to get and enter a “Secure PIN”, then click “Next” to proceed)

You can see the Username on the screen. Please click “ login here” to login to DBS iBanking and DBS mBanking

Cashline Card Holder

Click here to enter DBS iBanking page
Click Forgot “Username”
Input your identity number and date of birth, then click “Retrieve Username”
Input your

Cashline Number
Card expiry date

Then click “Next”

Choose to authenticate with “SMS OTP”. A One Time Password(OTP) will be sent to your registered mobile number via SMS. Please verify the details and enter the OTP. Click “Next” to proceed.

(Or choose to authenticate with “Secure Device”,then follow the instructions to get and enter a “Secure PIN”, then click “Next” to proceed)

You can see the Username on the screen. Please click “ login here” to login to DBS iBanking and mBanking

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