What can I do if I forget the user id?

You can simply click “User ID” in DBS digibank to retrieve your user id

To retrieve your DBS digibank user id, please follow the below steps:

ATM Card Holder(Including customers who have both ATM card and Credit Card)

1. Click Forgot "User ID"

2. Input your identity number and date of birth, then click "Reset password"

3. Input your ATM card Number and ATM PIN, then click "next"

4. Choose to authenticate with "SMS OTP". A One Time Password(OTP) will be sent to your registered mobile number via SMS. Please verify the details and enter the OTP. Click "Next" to proceed. (Or choose to authenticate with "Secure Device",then follow the instructions to get and enter a "Secure PIN", then click "Next" to proceed)

5. You can see the Username on the screen. Please click " login here" to login to DBS digibank

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