System notification on new device login to DBS digibank HK

1. What is New Device Detection notification?

New Device Detection is a security measure to notify customers when we detect a new mobile device being used for the first time to log in to DBS digibank HK.

2. Can I opt out of the New Device Detection notifications?

Customers cannot opt out of the New Device Detection notifications as this measure is intended to help customers detect any unauthorised login from a new mobile device.

3. Is it possible for customers to receive New Device Detection notifications even when they are using a device that they have used to log in to DBS digibank HK before?

There are 3 possibilities:

1. The Bank's New Device Detection system ("System ") captures customers' mobile device information for DBS digibank HK logins from 3 Sep 2023 and onwards. For DBS digibank HK logins before 3 Sep 2023, the mobile device information would not be in the System's record and therefore, any subsequent logins would trigger the New Device Detection notification.




2. The System captures customers' last 5 mobile devices used to log in to DBS digibank HK. If the mobile device used for DBS digibank HK login is not one of those 5 devices, this will trigger the New Device Detection notification as well




3. The customer's last DBS digibank HK login is more than 2 years ago.