Report ATM Card Lost

You may report loss of ATM card immediately through DBS digibank HK, DBS iBanking or Phone Banking.

To report loss of your ATM card through DBS digibank HK, please follow the below steps:
  1. Login DBS digibank HK

  2. Navigate to "ATM Card Services" tab

  3. Select "Block Card/Report Lost"

  4. Confirm details and press "BLOCK NOW"

  5. The ATM Card is blocked

To report loss of your ATM card through DBS ibanking, please follow the below steps:
  1. Login DBS iBanking and choose "Report Loss of ATM Card" under "Request"
  2. Select the card number
  3. Confirm details and submit

Note:

To report loss of your DBS Octopus ATM Card, please call our Customer Services Hotline at 2290 8888 (press 2 - 4 after language selection) immediately to terminate the Octopus functions and the Automatic Add Value Service of your card. You only need to bear the loss arising from unauthorized use of the lost card and any value reloaded onto it during the first three hours after the loss has been successfully reported.


To report loss of your ATM card through Phone Banking, please follow the below steps:

To report loss of your DBS ATM Card, please call our Customer Services Hotline at 2290 8888:

    • Calling by registered mobile phone:
        • In the Personalized Menu, press 2>2>4
    • Calling by other phones:
        • For Cantonese, press: 1>2>4
        • For Putonghua, press: 2>2>4
        • For English, press: 3>2>4

Note: Third parties are permitted to report lost or trapped ATM cards on behalf of persons with hearing impairment.

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