Report ATM Card Lost

You may report loss of ATM card immediately through DBS iBanking / Phone Banking

To report loss of your ATM card through DBS ibanking, please follow the below steps:

1. Login DBS iBanking and choose “Report Loss of ATM Card” under “Request”

2. Select the card number

3. Confirm details and submit

 

Note:

To report loss of yourDBS Octopus ATM Card, please call our Customer Services Hotline at 2290 8888(press 2 - 2 after language selection) immediately to terminate the Octopus functions and the Automatic Add Value Service of your card. You only need to bear the loss arising from unauthorized use of the lost card and any value reloaded onto it during the first three hours after the loss has been successfully reported.

To report loss of your ATM card through Phone Banking, please follow the below steps:

To report loss of your DBS Octopus ATM Card, please call our Customer Services Hotline at 2290 8888 (press 2 - 2 after language selection).

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