• What type of customers will be transferred to DBS Institutional Banking?

  Operating companies under ANZ Personal Banking, ANZ Signature Priority Banking or ANZ Private Bank will be transferred to DBS Institutional Banking.

  For more details regarding DBS SME Banking, please click here.
  For more details regarding DBS Corporate Banking, please click here.

• Can we combine our newly created accounts with our existing accounts at DBS?

  Yes, you can always approach our staff at any DBS branch or your Relationship Manager to assist you with such arrangements after the Transfer.

• What bank charges and interest rates will apply to us?

  For details related to monthly service fees and interest rates, please refer to our Bank Charges Schedule.

• Our address and contact details on record with ANZ are outdated. How do we ensure that we receive future communications from DBS?

  Please update your contact numbers, email address and mailing address with ANZ, and with DBS if you are an existing DBS customer, at your earliest convenience to ensure you receive further communications regarding the Transfer.

  If you would like to update your address and contact details after the Transfer, please contact DBS to ensure that you receive future communications from DBS.

Deposits and Investments

• If we are an existing DBS deposit customer, will our accounts be combined?

  For better management of your accounts, a new and separate deposit account will be created to hold the deposits transferred from ANZ.

• Can we still use our current ANZ deposit account number?

  No, new deposit account numbers will be created to hold the deposits transferred from ANZ.

• Will we be able to view our ANZ transaction history with DBS?

  After the Transfer, ANZ account history will not be available at DBS. Please contact the Customer Service or your Relationship Manager at ANZ (if applicable) to enquire about any information prior to the Transfer. After the Transfer, ANZ will continue to support DBS as necessary.

• Where can we learn more about DBS product terms and features?

  Please see below for more product terms and features:

  For DBS SME Banking, please click here;
  For DBS Corporate Banking, please click here.

• What foreign currencies are offered through DBS Multi-Currency Savings Account(s)?

  DBS Multi-Currency Savings Account offers Hong Kong Dollars (HKD) and 13 foreign currencies:

  • US Dollar (USD)
  • Japanese Yen (JPY)
  • Australian Dollar (AUD)
  • Canadian Dollar (CAD)
  • Danish Krone (DKK)
  • Pound Sterling (GBP)
  • Norwegian Krone (NOK)
  • Singapore Dollar (SGD)
  • Swedish Krona (SEK)
  • Swiss Franc (CHF)
  • New Zealand Dollar (NZD)
  • Euro (EUR)
  • Chinese Renminbi (CNY)

• What will happen to our ANZ time deposits?

  Based on the original tenor, we will transfer your ANZ time deposits to a DBS Time Deposit Account(s) with the same value and maturity dates, and at the original contracted rates with ANZ.

• If I have multiple time deposit accounts with different holdings under the same mailing address, how many accounts will be opened by DBS?

  To help you manage your time deposits, there will be a consolidated time deposit account showing time deposits in different currencies. This account will include all your time deposits that have the same account holder and registered correspondence address.

• We have informed ANZ to credit our matured proceeds into our ANZ current/savings account. What will happen if our time deposit accounts mature after the Transfer?

  Your account will follow the same maturity instructions that you gave to ANZ.

  If you have instructed ANZ to credit your matured proceeds into your current/savings account, we will do the same. You will be given a DBS account, into which your proceeds will be credited.

• We have a 12-month time deposit and have already fulfilled a 6-month placement period with ANZ. Do we need to fulfil the remaining tenor with DBS?

  Yes, you will need to maintain your time deposit until maturity. No interest will be paid and a premature withdrawal charge will be charged if you withdraw your time deposit prior to the maturity date.

• Will the balance(s) in our new DBS account continue to be protected under the Deposit Protection Scheme after the Transfer?

  Yes, deposit(s) in Current Accounts, Savings Accounts and Time Deposits with tenors equal to or less than 5 years qualify for protection under the Deposit Protection Scheme in Hong Kong. Deposits in Multi-Currency Settlement Accounts and Time Deposit Accounts under Wealth Management Accounts are also qualified for protection under the Deposit Protection Scheme in Hong Kong. Eligible deposits taken by DBS are protected by the Scheme for up to a maximum limit of HK$500,000 per depositor.

  For example:
  You have eligible deposit balances of HK$400,000 with DBS and an eligible time deposit of HK$300,000 with ANZ. After the Transfer, you will have deposit balance of HK$700,000 with DBS, of which HK$500,000 is protected under the Scheme.

• What will happen to our existing investment products with ANZ?

  All your investment holdings will be transferred to DBS at the Effective Time. After the Transfer, you will enjoy full access to our suite of investment products and services. DBS accounts terms and conditions, fees and charges, benefits and interest rates will apply from the Effective Time.

Payments and Cheques

• Will all our existing ANZ direct debit authorisation(s) be transferred to DBS?

  All your ANZ active direct debit authorisation(s) will be transferred to DBS and therefore no further action is required from you.

• Will all our existing ANZ standing instructions be transferred to DBS?

  All your ANZ standing instructions for funds transfers from your ANZ account to other banks will be transferred to DBS and therefore no further action is required from you.

  DBS will support other standing instructions for funds transfers into your ANZ account from other banks for 3 months until Saturday, 9 December 2017. Please notify the related parties as soon as you receive your new DBS account details after the Transfer.

• Will all our existing ANZ remittances be transferred to DBS?

  All your ANZ remittances for funds transfers from your ANZ account to other banks will be transferred to DBS and therefore no action is required from you.

  DBS will support remittances for funds transfers into your ANZ account from other banks for 3 months until Saturday, 9 December 2017. Please notify the related parties as soon as you receive your new DBS account details after the Transfer.

• We are expecting our recurring funds to be credited to our ANZ account. What will happen to these transactions?

  DBS will support these transactions for 3 months until Saturday, 9 December 2017. Please notify the related parties as soon as you receive your new DBS account details after the Transfer.

• Will we receive funds in our new DBS account(s) if someone transfers funds via CHATS to our ANZ account(s) after the Transfer?

  Local funds transfers to your ANZ account will be credited to your new DBS account until Saturday, 9 December 2017. Please notify the related parties as soon as you receive your new DBS account details after the Transfer.

• Can we continue to use our ANZ chequebook after the Transfer?

  No, your ANZ chequebook should not be used on or after Saturday, 9 September 2017.

  We have mailed you a new DBS Chequebook by the end of August 2017 and you can start issuing cheques on or after Saturday, 9 September 2017.

• Can we deposit ANZ cheques into our new DBS account after the Effective Time?

  ANZ cheques dated on or before 8 September 2017 will continue to be processed for 6 months from the date of issuance.

  We have mailed you a new DBS Chequebook by the end of August 2017and you can start issuing cheques on or after Saturday, 9 September 2017.

Direct Marketing Consent

• Why has DBS asked for our consent to use our personal data for direct marketing?

  To ensure you receive appropriate updates on market opportunities and customer privileges, DBS requires your consent to use your personal data for direct marketing purposes. This will also enable DBS to continue to contact you for any promotional or marketing activities, such as informing you about products and services that we think may be of interest and value to you.

  Please complete the Direct Marketing Consent Form that was enclosed in the Transfer Confirmation Letter mailed to you by ANZ in August or download the form here and return the form to DBS before 31 August 2017, if you haven’t done so. If you have already responded, please ignore the form.

• We have already given our consent to ANZ to use our personal data for direct marketing by ANZ, why can’t this serve as giving our consent to DBS?

  According to local regulations in Hong Kong, customer consent to use personal data for direct marketing cannot be transferred between companies. Therefore, DBS must seek your explicit consent to use your personal data for direct marketing by DBS.

• We have already returned the completed Direct Marketing Consent Form to our ANZ Relationship Manager for use of our personal data in direct marketing by DBS. Why are we receiving the Direct Marketing Consent Form in the Transfer Confirmation Letter?

  Thank you for returning your Direct Marketing Consent Form. No further action is required from you and we will update your consent record accordingly.

• We are an existing DBS customer and have previously given our consent to DBS for use of our personal data in direct marketing. Do we need to give our consent again?

  You can choose not to give your consent again. You will be deemed to have given your direct marketing consent to DBS, unless you return the Direct Marketing Consent Form enclosed in the Transfer Confirmation Letter in August or download the form here with an updated preference.

• Where can we learn more about the DBS Data Policy Notice?

  Please click here for details of DBS Data Policy Notice.