DBS Remit & Overseas Transfer

DBS Remit & Overseas Transfer

Send money across borders anytime, anywhere

DBS Remit & Overseas Transfer

 

What’s New

Online Overseas Transfer Tracker - Track Your Overseas Transfer Status

Overseas Transfer is all under your control!

Our new Online Overseas Transfer Tracker@ that gives you a glance at the status of online outward overseas transfer is available now:

Revamped layout design for clear transaction details
 

Get a sense of the estimated payment arrival time

Provides humanised payment status

As our customer, you can track end-to-end overseas transfer status by logging in to DBS iBanking and DBS digibank HK app. You can also share the transaction summary via a standalone web portal powered by DBS HK.

@Tracking capability now covers 4 destinations under DBS Remit, namely Singapore (in SGD), Indonesia (in IDR), India (in INR) and Mainland China (in CNY). Please click here for details.


Enhanced Daily Limit for Online Overseas Funds Transfer

We heard you! To meet your remittance needs, the overall maximum daily limit for online overseas transfer has been increased to HKD 3,000,000. Your current limit will remain unchanged.

With the enhanced limit, you can:

Skip branch visits for transferring a higher amount overseas. Now you can do so via DBS iBanking / DBS digibank HK app
 

Enjoy more flexibility for asset allocation

For your security, please avoid setting the daily limit at a level much higher than you usually need.

*For any single transaction amount or daily cumulative transaction amount exceeds HKD1,000,000, the Bank may call you to confirm the transaction, and the transaction will be processed after the call verification is completed.. Please ensure that your contact number registered with the Bank is valid. If you are outside of Hong Kong, please make necessary arrangements with your telecommunication service provider to receive overseas calls and/or SMS.

New regulatory measures for sending CAD to Canada

With new regulatory measures implemented by our payment partners in Canada recently, a change in the address format of your recipients is required for sending CAD to Canada.

Please be reminded to delete your existing recipient for sending CAD to Canada and add a new one using the new address format via DBS iBanking or DBS digibank HK app. The new address should include all details e.g. the city/province/state and postal code if the recipient’s location is Canada/United States. Please click here for details.

 

No matter why you need to send money abroad—be it sending pocket money/ tuition fee to your children or purchasing oversea properties, we’ve made it easier to send money across to any bank account globally. Simply transfer money overseas with just a couple steps via DBS iBanking, DBS digibank HK.

features features

  1. Only 3 taps are required to transfer funds on DBS digibank HK with the same details used from previous transactions.
  2. DBS Remit covers transferring INR to India, IDR to Indonesia, PHP to Philippines, USD to United States, CAD to Canada, GBP to United Kingdom, AUD to Australia, SGD to Singapore, CNY to Mainland China, EUR to Eurozone destinations, JPY to Japan and THB to Thailand.
  3. Applicable charges (namely Handling Charge, Cable Charge and Correspondent Bank Charges) for DBS Remit will be waived at the time of the transaction.
  4. In most cases, funds can be transferred on the same day for instructions placed before the cut-off time on Monday to Friday (except public holidays). Actual date and/or time of receipt is subject to the cut-off time, public holidays or processing time of the correspondent bank/recipient bank. Please click here for cut-off time details.
  5. An inward remittance fee may be applied by your recipient bank for the transferred amount. Please contact the recipient bank for details.

^ Eurozone destinations included: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (Transfer EUR to UK)

 

Email Advice1 for your Online Overseas Transaction

Enjoy the benefits of email advice2 by sending DBS Remit & Overseas Transfer via DBS iBanking or DBS digibank HK app

Convenient

Provide a better experience for your transfer, you can view your email advice anytime, anywhere, and no longer need to wait for mailing of paper advice
 

Instant notification

Email advice will be sent to your email once the transfer is processed
 

Save our planet

Reduce paper consumption and save our planet, enjoy the life of being paperless!

1Starting from 21 Mar, your remittance advice will be converted to email advice automatically and sent to your email address registered with the Bank after the payment is processed. No registration is needed.
2Customers need to maintain a valid email address with the Bank

 

How to add new recipient

Add new recipient via DBS digibank HK

Step 1: Log in and tap “Pay & Transfer”, then select “Overseas Transfer”
Step 2: Tap “Add New Recipient”
Step 3: Select “Destination”
Step 4: Select “Transfer Currency” and “Recipient Bank” (Or enter Bank Identifier Code)
Step 5: Enter Recipient details^ and “Account Number”
Step 6: Verify details and submit*

* Authentication with a Digital Token is needed. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.
^ Including recipient’s name, recipient’s home/ office address and account number

 add new recipient via DBS iWealth
add new recipient via DBS iWealth

Step 1: Log in and tap “Pay & Transfer”, then select “Overseas Transfer”
Step 2: Tap “Add New Recipient” 
Step 3: Select “Destination”
Step 4: Select “Transfer Currency” and “Recipient Bank” (Or enter Bank Identifier Code) 
Step 5: Enter Recipient details^ and “Account Number”
Step 6: Verify details and submit*

* Authentication with a Digital Token is needed. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.
^ Including recipient’s name, recipient’s home/ office address and account number

add new recipient via ibanking

Step 1: Log in and click “Transfer”. Then click “DBS Remit and Overseas Transfer”
Step 2: Click “Add New Overseas Payee”
Step 3: Enter “Payee Name”, then select “Destination” and transfer currency
Step 4: Enter payee details
Step 5: Verify details and submit*

* Authentication with a Digital Token is needed. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.
^ Including recipient’s name, recipient’s home/ office address and account number

How to Transfer

Transfer via DBS digibank HK

Step 1: Log in and tap “Pay & Transfer”, then select “Overseas Transfer Funds”
Step 2: Select existing recipient or add  new recipient
Step 3: Enter transaction details
Step 4: Verify details and submit*

* Subject to your security settings, authentication with a Digital Token may be needed in step 4. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

If you have never used Online Remittance Service, please increase your overseas transfer limit via DBS iBanking.

 transfer via DBS digibank HK
transfer via DBS digibank HK

Step 1: Log in and tap “Banking”, then select “Transfer Funds”, and then click “To Overseas Recipients”
Step 2: Select “Destination” and enter the transfer currency and amount. Then tap “Transfer Now”
Step 3: Select recipient
Step 4: Enter transaction details
Step 5: Verify details and submit*

* Subject to your security settings, authentication with a Digital Token may be needed in step 5. You can activate your Digital Token immediately via DBS iWealth® app. Please click here for details.

If you have never used Online Remittance Service, please increase your overseas transfer limit via DBS iBanking.
Only 3 taps to transfer again

Step 1: Choose the previous transaction under “RECENT” and tap “TRANSFER AGAIN”
Step 2: Previous transaction details have been pre-filled, tap “NEXT” to proceed
Step 3: Verify details and tap “CONFIRM” to submit*

* Subject to your security settings, authentication with a Digital Token may be needed in step 3. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

 3-taps transfer
3-taps transfer

Step 1: Choose the previous transaction under “RECENT” and tap “TRANSFER AGAIN”
Step 2: Previous transaction details have been pre-filled, tap “NEXT” to proceed
Step 3: Verify details and tap “CONFIRM” to submit*

* Subject to your security settings, authentication with a Digital Token may be needed in step 5. You can activate your Digital Token immediately via DBS iWealth® app. Please click here for details.

transfer via ibanking

Step 1: Click “Transfer”, then click “DBS Remit and Overseas Transfer”
Step 2: Select “Destination” and enter the transfer currency and amount. Then click “Transfer Now”
Step 3: Select recipient and enter transaction details
Step 4: Verify details and submit*

* Subject to your security settings, authentication with a Digital Token may be needed in step 4. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

For existing DBS iBanking or DBS iWealth® customers

or Login DBS iWealth®

Not yet activated your DBS iBanking or DBS iWealth® services?

Learn More

 

How to Update Limit

Update overseas transfer limit via DBS digibank HK app

Step 1: Log in and tap “More”, then select “Transfer Settings”, and then click “Manage Overseas Transfer Limit”
Step 2: Set a New Daily Limit
Step 3: Verify details and submit*

* Authentication with a Digital Token is needed if a higher limit amount is set. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

 Update overseas transfer limit via DBS digibank
Update overseas transfer limit via DBS digibank

Step 1: Log in and tap “More”, then select “Transfer Settings”, and then click “Manage Overseas Transfer Limit” 
Step 2: Set a New Daily Limit
Step 3: Verify details and submit*

* Authentication with a Digital Token is needed if a higher limit amount is set. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

Step 1: Log in and click “Transfer”. Then click “DBS Remit and Overseas Transfer”
Step 2: Select “Destination” and enter the transfer amount. Then click “Transfer Now”
Step 3: Click “OK” in the pop-up window
Step 4: Enter the “New Daily Limit”. Then click “Next”
Step 5: Verify details and submit*

* Authentication with a Digital Token is needed. You can activate your Digital Token immediately via DBS digibank HK. Please click here for details.

If you need to update your overseas transfer limit again, you can visit “DBS Remit & Overseas Transfer” and click “Update” under “Transfer Limit”.

 

How to track the status of my overseas transfer

Step 1: Tap "Recent Transfer" under "Overseas Transfer"
Step 2: Tap the transaction record for more details. Payment status will be refreshed from time to time
Step 3: Tap  to check transaction details

 

Step 1: Tap "Recent Transfer" under "Overseas Transfer"
Step 2: Tap the transaction record for more details. Payment status will be refreshed from time to time
Step 3: Tap  to check transaction details

Step 1: Click “Transfer”, then click “DBS Remit and Overseas Transfer”
Step 2: Tap the transaction record for more details under “Overseas Transfer History”. Payment status will be refreshed from time to time.

 

How to share transaction status with my recipient

Step 1: Tap “Share Details” in the transaction detail page
Step 2: Select your contact and sharing channel accordingly
Step 3:Send out the pre-populated transaction summary with a unique URL to your recipient
Step 4: Your recipient can track the payment from the webpage powered by DBS Bank

 

Step 1: Tap “Share Details” in the transaction detail page
Step 2: Select your contact and sharing channel accordingly
Step 3:Send out the pre-populated transaction summary with a unique URL to your recipient
Step 4: Your recipient can track the payment from the webpage powered by DBS Bank
 

DBS Remit Cut-Off Time and Transfer Limit

Destinations Cut-Off Time for Same-Day Transfers (Mon-Fri) Service Fees Transfer Limit
Australia
(in AUD)		 10:00AM Free of charge
  • HKD 3,000,000 Daily
Canada
(In CAD)		 5:00PM
  • HKD 3,000,000 Daily
 Mainland China
(in CNY)		 3:00PM
  • CNY 80,000 Daily
Singapore
(in SGD)		 4:00PM
  • HKD 3,000,000 Daily
India
(in INR)		 4:30PM
  • HKD 3,000,000 Daily
Philippines (in PHP) 11:00AM
  • HKD 3,000,000 Daily
  • Maximum PHP 490,000 per transaction
Indonesia (in IDR) 2:00PM
  • HKD 3,000,000 Daily
  • Non Resident: USD 50,000 Daily
  • Minimum IDR 100,000 per transaction
  • Maximum USD 35,000 per transaction
United Kingdom
(in GBP)		 5:00PM
  • HKD 3,000,000 Daily
United States
(in USD)		 5:00PM
  • HKD 3,000,000 Daily
Eurozone destinations^
(in EUR)		 5:00PM
  • HKD 3,000,000 Daily
Japan
(in JPY)		 10:30AM
  • HKD 3,000,000 Daily
Thailand
(in THB)		 11:00AM
  • HKD 3,000,000 Daily
  • Maximum THB 49,999 per transaction

^ Eurozone destinations included:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (Transfer EUR to UK)

 

Fees and Charges for Overseas Funds Transfer

Understand the fees and charges involved for Overseas Fund Transfers.

 
 
RECOMMENDED
Via DBS Remit

(in 

 

)

 Via Overseas Transfer
(in other currencies)		 Via Branch
Handling Charge HK$0 HK$1001 HK$2002
Cable Charge HK$0 HK$1003 HK$100
Correspondent Bank Charge HK$0 Up to HK$

 

(Depends on transfer currency)*		 Up to HK$

 

(Depends on transfer currency)*
Total Remittance Charge HK$0 Up to HK$ Up to HK$

1The handling charge will be waived for DBS Treasures customers.
2The handling charge for Mass customer is HK$200, DBS Treasures customers is HK$100.
3The cable charge for Mass customer is HK$100 and will be waived for DBS Treasures customers.

* Transfer Currency Destination Correspondent Bank Charge
EUR/GBP Overseas HK$400
HKD/RMB/USD & other currencies Overseas HK$250

Note:

  • Select "Transfer" then "DBS Remit and Overseas Transfer", and send money to 

     

     in 

     

  • Cut-off time: before from Mondays to Fridays, excluding Public Holidays
  • Transfer Limit: daily

Please refer to the “Funds Transfer to Overseas Account” section of the Bank Charges Schedule for details of service charges.

 

Points to Note for DBS Remit & Overseas Transfer

  1. DBS Remit same-day transfers are only applicable on clearing days (“Clearing day” means Mondays to Fridays, except public holidays in Hong Kong) within the respective cut-off times of each destination. Applications can be submitted 24/7 but those outside the cut-off times, non-clearing day or on the day typhoon signal No.8 or above or black rainstorm warning signal is hoisted will be sent on the next clearing day. In most cases, for instructions placed before the cut-off time, the transfer will be performed on the same day. Actual date and/or time of receipt is subject to the cut-off time, public holidays or processing time of correspondent bank/recipient bank.
  2. Any remittance instruction (Non-DBS Remit) placed after 5:00 pm on a clearing day or on a non-clearing day will be processed on the next clearing day.
  3. Any remittance instruction involving currency conversion placed after the cut-off time or on a non-clearing day will be effected according to the prevailing exchange rate when the instruction is submitted (except funds transfers in CNY to Mainland China) or when it is executed (for funds transfers in CNY to Mainland China).
  4. In general, the recipient will be able to receive the funds within two to four working days of the recipient bank from the transfer date. However, this may vary depending on the destination or bank to which the payment is made.
  5. When you submit your remittance instruction to a new payee via DBS iBanking successfully, the corresponding payee will be added to the registered payee list automatically.
  6. Please ensure you have provided correct information and have sufficient funds for the processing of the remittance instruction. In the event of missing information and/or insufficient funds in your debit account, the Bank reserves the right to reject the instruction.
  7. If the instruction has been executed, no amendment or cancellation can be made unless agreed by the recipient or the recipient bank. Please visit any of our branches to amend or cancel any instruction submitted. An amendment or cancellation fee will be charged.
  8. All remittance instructions are subject to verification by the Bank and may be rejected at the Bank’s sole discretion.
  9. The default daily limit of Overseas Transfer is HK$0. If no overseas transaction is conducted for 12 months, the relevant limit will be reset to HK$0 automatically.
  10. For your security, please avoid setting the daily limits at a level much higher than you usually need.
  11. For more details, please refer to Terms and Conditions of Online Remittance Service.

  1. Transfer CNY to Mainland China via DBS Remit is only applicable to customers with a single name account with HKID. This service is not applicable to customers holding only passports or customers with only a joint account.
  2. Any CNY remittance instruction to Mainland China placed after the cut-off time or on a non-clearing day (“Clearing day” means Mondays to Fridays, except public holidays in Hong Kong.) will be processed on the next clearing day.
  3. The daily limit of transfer CNY to Mainland China is CNY80,000 per person for Hong Kong residents.
  4. The name of the beneficiary account in Mainland China must be identical with the name of remitter’s account. If we are unable to confirm or verify that you are the holder of both accounts, we reserve the right to reject the remittance instruction and remove the related payee from the registered payee list.
  5. If the name of the beneficiary account in Mainland China is registered in Chinese, please specify the account name in Chinese under “Your Name in Recipient Bank’s Record”.
  6. Starting from 23 October 2021, the system will use SWIFT code for remitting CNY to Mainland China and for adding new Mainland China recipient. The system will not support CNAPS code anymore. If you have any existing Mainland China recipient which is registered with CNAPS code, you are required to remove them and re-add with the SWIFT code.
    transfer via ibanking

    Step 1: Log in and click “Transfer”. Then click “View Registered Payee and Transaction Status”
    Step 2: Select “Manage Registered Overseas Payee”
    Step 3: Select the payee with the alert icon and click “Delete Selected” to delete the respective payee
    Step 4: Select “DBS Remit and Oversea Transfer”
    Step 5: Register the new payee again with SWIFT code and proceed to transfer

DBS Remit services are subject to service availability of the recipient bank. If the recipient bank does not support DBS Remit services, you can still make online overseas funds transfer but with charges apply.

DBS Remit services are subject to service availability of the recipient bank. If the recipient bank does not support DBS Remit services, you can still make online overseas funds transfer but with charges apply.

With new regulatory measures implemented by our payment partners in Canada recently, a change in the address format of your recipients is required for sending CAD to Canada.

Please be reminded to delete your existing recipient for sending CAD to Canada and add a new one using the new address format via DBS iBanking or DBS digibank HK app. The new address should include all details below:

  • Bank Name (use an 8-digit Bank Transit Number)
  • Account Number (do not include bank code and branch code) ,
  • Recipient’s Full Address, including city/province/state and postal code details (e.g. 3169 No. 3 Road, Richmond, British Columbia V6X 2B8) if the sending location is Canada/ United States
  • Recipient’s Full Name (per bank records)

When registering a new recipient in Eurozone destinations, you are required to provide the correct IBAN number (including Country Code, Bank Code, Branch code & Account Number), the system will auto derive the corresponding SWIFT code for your recipient and proceed with the transaction.

The IBAN code format for each destination is slightly different, please check with your recipient bank.
 
 

Frequently Asked Questions for DBS Remit & Overseas Transfer

  1. What is DBS Remit?
    DBS Remit is an online overseas transfer service which supports same day transfer of local currency to designated destinations at $0 fees.

  2. DBS Remit covers overseas transfers to which destinations?
    DBS Remit covers transferring INR to India, IDR to Indonesia, PHP to Philippines, USD to United States, CAD to Canada, GBP to United Kingdom, AUD to Australia, SGD to Singapore, CNY to Mainland China, EUR to Eurozone destinations , JPY to Japan and THB to Thailand.

  3. When is the end date to enjoy $0 fees?
    $0 fee has no end date. You can transfer funds overseas via DBS Remit at $0 fee, unlimited times.

  1. What currencies are available for online overseas transfer?
    You can transfer AUD, CAD, CHF, CNY, EUR, GBP, HKD, JPY, NZD, SGD, USD, THB (to Thailand only), INR (to India only), IDR (to Indonesia only) and PHP (to Philippines only).

  2. What currencies are only available for offline overseas transfer?
    You can only transfer DKK, NOK, SEK at DBS branches.

  3. What information do I need to fill in for online overseas transfers?
    You should provide transaction details & recipient details below for overseas transfers:
    Transaction Details:
    • Debit account
    • Transaction destination
    • Transfer currency & Transfer amount

    Recipient Details:
    • Recipient Name (Maximum 35 characters)
    • Recipient Bank (Or Bank Identifier Code)
    • Recipient account number
    • Recipient address (When transferring CAD to Canada, the recipient address should include city/province/state and postal code)
    • Remittance purpose (For some destinations only)
    • Payment details (Optional)


  4. Which Bank Identifier Code should I enter for overseas transfers?
    Depending on the transfer currency and destination, you should enter the correspondent bank identifier code:
    Overseas Transfer type Destination Transfer Currency Bank Number / Bank Identifier Code Length
    DBS Remit Australia AUD BSB Code 6 characters
    DBS Remit Canada CAD Transit Number 5-Digit Branch Code +
    3-Digit Bank Code (e.g. 12345-678)
    DBS Remit Mainland China CNY SWIFT Code 8-11 characters
    DBS Remit Eurozone destinations (Including United Kingdom) EUR IBAN Up to 34 characters
    DBS Remit United Kingdom GBP SORT Code 6 characters
    IBAN 22 characters
    DBS Remit India INR IFSC Code 11 characters
    DBS Remit Indonesia IDR N/A N/A
    DBS Remit Philippines PHP N/A N/A
    DBS Remit Singapore SGD SWIFT Code 8-11 characters
    DBS Remit United States USD SWIFT Code 8-11 characters
    General overseas transfer Overseas destinations Non – local currency SWIFT Code 8-11 characters
    DBS Remit Japan JPY SWIFT Code 8-11 characters
    DBS Remit Thailand THB N/A N/A

    If your bank identifier code is currently not supported online, you can seek assistance from any of our branches to help you complete your transfers.

    Note: If your destination is the UK and you cannot find your sort code on the online list, you can input your IBAN account number instead.

     

  5. Do I need to exchange currency when I place an overseas transfer instruction?
    No, you can transfer your foreign currency directly.

  6. Can I cancel or revise the submitted overseas transfer instruction?
    No, the instruction cannot be canceled or revised once it is submitted.

  7. How will I know whether my online overseas transfers are successful?
    After submitting and processing your online overseas transfers, you will instantly receive a SMS to confirm your transfers have been submitted. We will then send you a letter of receipt to confirm that your transfers have been sent from DBS.

  8. Will I receive any notification if the transaction is rejected by the beneficiary bank?
    In the case where your transfers have failed, funds will be credited back to your account and remittance advice for returning funds will be sent to you.

  1. Why do I not receive a call from DBS staff after each transaction?

    This is the additional security control for large amount transactions (single transaction amount or daily cumulative amount exceeding HK$1,000,000), the bank may contact customer via phone to confirm this transaction.

    Please ensure that your contact number registered with the Bank is valid. If you are outside of Hong Kong, please make necessary arrangements with your telecommunication service provider to receive overseas calls and/or SMS.

     

  2. What if I miss the call from DBS staff? Will the transaction be cancelled or pending, and how many times will they call me? Will I receive any SMS / email notification after verification?

    Transaction will only be processed after getting customer’s confirmation. For security reasons, transaction will be cancelled if we cannot reach the customer after several call attempts. Customer will receive SMS and email notifications for successful payment, and an SMS notification for cancelled payment.

     

  3. If I’m in doubt about the caller’s identity, how to identify if it is from DBS?

    DBS staff will call from phone number 3668 9828 or 3668 9829 and tell their names as well as the relevant hotline for customers to verify if needed.

     

  4. If the fund is debited from a joint name account, which account holder will you call?

    We will call the customer who submitted the transaction based on the transaction records for verification.

     

  5. If I divide my HK$3,000,000 transaction into 3 transactions, will I receive the call?

    A verification call will be arranged based on the per transaction amount or daily cumulative amount for security reasons. If your 3 transactions are submitted on same day with the daily cumulative amount exceeding HK$1,000,000, you will still receive the call.

     

  6. When will I receive the call after I place a transfer order?

    DBS Staff will contact you within 2 business days after your order is submitted.

     

  7. When will my instruction be processed after verification by phone?

    If the cut-off time of the day is not exceeded after verification, your transaction will be executed on the same day. If the cut-off time for the day has passed, the transaction will be processed on the next business day.

     

  8. What if I missed the call when staying abroad due to different time zones?

    DBS Staff will leave you a voice message with the phone number of relevant team, you can call back to proceed to the verification.

     

  1. What is the maximum daily transfer limit for overseas transactions?
    The overall maximum daily transfer limit for overseas transactions is HK$3,000,000. However, this depends on the location as per their respective daily or per transaction limit. The above transfer limit is shared for overseas transfers via DBS iBanking & DBS digibank HK.

    If the amount of your overseas transfer exceeds the online daily transfer limit, you can visit our branches to make the transfer.

  1. What fees will be charged for overseas transfers online?
    For general overseas transfers, Handling Charges, Cable Charges and Correspondent Bank Charges will be placed. For DBS Remit, all these charges will be waived.
    Charge Type Transfer Currency Destination Fee
    Handling Charges Any currency Overseas HK$100 per transaction (waived for DBS Treasures customers)
    Cable Charges Any currency Overseas HK$100 per transaction (waived for DBS Treasures customers)
    Correspondent Bank Charges EUR / GBP Overseas HK$400 per transaction
    HKD / RMB / USD & other currencies Overseas HK$250 per transaction

    Transferring overseas at branches usually costs more. Please refer to the “Funds Transfer to Overseas Account” section of the Bank Charges Schedule for details of service charges.

     

    (waived for DBS Treasures customers)(waived for DBS Treasures customers)
  2. Will Correspondent Bank Charges be debited from the transfer fund amount?
    If you transfer via DBS Remit, the Correspondent Bank Charges will be waived.
    If you transfer via general overseas transfer, you can choose “Charge to me” or “Charge to payee”.

    “Charge to me”: The Correspondent Bank Charges will be charged from your debit account.
    “Charge to payee”: The Correspondent Bank Charges will be charged from the transfer amount.

  1. How long does it take for recipients to receive the funds?
    In general, the recipient will be able to receive the funds within 1 to 3 working days of the recipient bank from the transfer date. However, this may vary depending on the destination or bank to which the payment is made.

  2. Why hasn’t the recipient received the funds?
    If the transaction status is “Sent”, but the recipient still hasn’t received the funds, it may due to the local clearing process of the recipient bank. Please check with the recipient bank.
    If the transaction status is “Error” or “Reject”, please call our Customer Service hotline.

  1. What is Online Overseas Transfer Tracker?
    Online Overseas Transfer Tracker allows you to track your overseas transfer status.

    We will be providing humanised payment status and clear transaction details. You can also get a sense of the estimated arrival time* for the transaction.

    *Please note that the time is indicative in Hong Kong Standard Time (GMT+8). The actual arrival time of your payment may vary and is subject to the cut-off time, public holidays or the process of correspondent bank and recipient bank. Any subsequent processing of the funds is subject to the recipient bank’s decision. Please check with recipient bank for details.

  2. Will I receive any notification for my overseas transfer?
    Yes, you will receive SMS and email notifications whether the payment is being processed, completed or unsuccessful.

    No registration is needed as long as you have maintained a valid mobile number and email address with the Bank.


  3. Can I track the status of all overseas payment?

    Tracking capability* now covers 4 destinations under DBS Remit, namely Singapore, Indonesia, India, and China. More destinations coming soon!

    Destination

    Availability

    Singapore

    DBS Remit payments in SGD to recipients with DBS SG and other banks in Singapore.

    Indonesia

    DBS Remit payments in IDR to recipients with DBS ID.

    India

    DBS Remit payments in INR to recipients with DBS IN and other banks in India.

    Mainland China

    DBS Remit payments in CNY to recipients with DBS CN and other banks in China.
    *By leveraging SWIFT global payments innovation (gpi). End-to-end payments tracking will be available if the recipient bank is SWIFT gpi enabled. SWIFT gpi member banks are listed in SWIFT official site. To know more about SWIFT gpi, please visit SWIFT official site.

  4. What types of payment status might I see for my overseas transfer?

    Below are the types of payment status you might be receiving for tracker-enabled payment along the payment process:

    • Sending: Your instruction has been submitted successfully and under processing. We will validate your instruction shortly.
    • Sent: Your instruction is completed. The funds have been sent from DBS and is being delivered to the recipient bank.
    • We’ll update soon: Your remittance is still being processed and it may take longer time than expected. Please check again later or click here for possible reasons.
    • Rejected: Your instruction could not be processed. For enquiries, please contact our 24-hour Customer Hotline at 2290 8888.
    • Unknown / Error: Your transaction status is unknown due to a connection error. For enquiries, please contact our 24-hour Customer Hotline at 2290 8888.
    • Transfer completed: Your money has been received by the recipient's bank* or deposited into the recipient’s account.

      *The actual date and time of crediting or any subsequent processing of the funds are subject to the recipient bank’s decision. Please check with recipient bank for details.
    • Unsuccessful: Your online overseas funds transfer order was unsuccessful. Please log in to DBS iBanking or DBS digibank HK for more details.

  5. Where can I track the status of my overseas transfer?
    You can track the status and view full transaction details by logging in to DBS iBanking and DBS digibank HK app.

    After you have submitted the transaction, you can also send the transaction summary with tracking capability to your recipient who can then track the status via a standalone web portal Sweb, powered by DBS HK.
  6. What is Sweb?
    Sweb is a standalone and secure web portal hosted by DBS HK. No login credential is needed.

    Please note that you have to log in to DBS digibank HK app to generate a unique URL of Sweb on the transaction detail page to share with your recipient.

  7. Will my personal data be shown on Sweb?
    No, only related transaction details will be shown on Sweb.

    No sensitive or personal data will be collected or shown on Sweb.


  8. How long will the transaction record and status be accessible?
    Transaction in recent 6 months will remain accessible on DBS iBanking, DBS digibank HK app and Sweb.


  9. How can I identify if the tracking link of Sweb is legitimate?
    Sweb is hosted under the DBS HK domain (internet-banking.hk.dbs.com).

    You can contact us through 24-hour Customer Service Hotline (Tel: 2290 8888) if you have any doubt on the hyperlink you have received.

  1. Can I transfer funds via DBS digibank HK to recipients whom I added in DBS iBanking before?
    Yes, you can and vice versa; you can also make transactions via DBS iBanking with recipients added on DBS digibank HK.

  2. Can I view the record of overseas transfer via DBS iBanking on DBS digibank HK?
    Yes, you can view your online overseas transaction history on both DBS iBanking and DBS digibank HK.

  3. How many transaction records can I view on DBS iBanking or DBS digibank HK?
    In DBS iBanking, you can view your last 5 transactions records in “DBS Remit and Overseas Transfer” under “Overseas Transfer History”, and view all transactions records in the past 6 months by clicking “View All”.
    In DBS digibank HK, you can view your last 10 transactions records over the past 6 months under “RECENT”.

  1. What is online overseas transaction email advice?

    The email advice is an electronic receipt to record your online overseas transaction. When your online overseas transaction is processed successfully, an email advice will be sent to your email address registered with the Bank.

  2. Is it free to use email advice service?

    Yes, the email advice service is free of charge.

  3. How can I subscribe email advice service?

    No subscription is needed but you should have a valid email address with the Bank at the time you place an online overseas transaction. For all online overseas transactions, email advice will be enabled for you automatically.

  4. How can I provide or update my email address?

    You can provide or update your email address through DBS iBanking. Click here to view the step-by-step guidance.

  5. When will I receive the email advice??

    You will receive the email advice after your online overseas transaction is processed successfully.

  6. Who will receive the email advice if I place an online overseas transaction by debiting from my joint name Saving or Current Account?

    The customer who initiates the online overseas transaction will receive an email advice after the online overseas transaction is processed successfully.

  7. If I have not received the email advice, where can I locate my online overseas transaction details?

    Your online overseas transaction history is available on DBS digibank HK or DBS iBanking for viewing:
    DBS digibank HK: “Home” > “Pay & Transfer” > “Recent Transfer”
    DBS iBanking: “Transfer” > “DBS Remit and Overseas Transfer” > “Overseas Transfer History”

    If you are unable to receive the email advice, your email address with the Bank may be invalid. Please click here for details on how to check and update your email address through DBS iBanking.

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