How do I renew my policy

Learn more about the renewal process of our products

For TravellerShield Annual Travel Insurance, HomeShield Insurance and LandlordShield Insurance, your policy will be automatically renewed. An auto-renewal email notification will be sent to you 30 days prior to the policy due date, and the premium will be charged 15 days prior to the policy due date.

There is no need to reply to the email if you opt to renew the policy.

For other products, please note that the detailed renewal procedure may differ by product. You may refer to the policy document for more information or contact the respective service hotlines below:

For products underwritten by CHUBB

For products underwritten by MSIG

DBS CHUBB Insurance Service Hotline
(852) 3191 6618

(Office Hours: Monday to Friday, from 9:00am to 6:00pm, except public holidays)

DBS MSIG InsureDirect Customer Service Hotline
(852) 3122 6868

(Office Hours: Monday to Friday, from 9:00 am to 5:30 pm, except public holidays)

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