How do I make a claim

Check out the claim procedures on our website

Claim procedures may vary by products. Please visit the ‘How to Claim’ section on the respective product page to learn about the claim submission details and supporting documents required.

Click here to browse the product you would like to enquire for. If you are still unsure about the claim procedures, please call the respective service hotlines below:

For products underwritten by CHUBB

For products underwritten by MSIG

DBS CHUBB Insurance Service Hotline
(852) 3191 6618

(Office Hours: Monday to Friday, from 9:00am to 6:00pm, except public holidays)

DBS MSIG InsureDirect Customer Service Hotline
(852) 3122 6868

(Office Hours: Monday to Friday, from 9:00 am to 5:30 pm, except public holidays)

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