Fingerprint / Face ID authentication for DBS digibank HK

Your fingerprint is your password. With fingerprint login, accessing your accounts is faster, easier and more secure.

Fingerprint login is available on Touch ID enabled Apple smartphone running on iOS 11.0 or higher and fingerprint enabled and designated Android smartphone operating on v6.0 or higher.

For technical support of Apple iPhone Touch ID, please refer to Apple's article If Touch ID isn't working on your iPhone or iPad

For technical support of Android Fingerprint Login, please refer to the website of the relevant Android Smartphone Brand.

Yes. You can enable Face ID under Personalization Settings in DBS digibank on iPhone X or later.

To use Face ID in DBS digibank, you will need to turn on Face ID for digibank in your iOS Settings.

We will provide app updates to support the latest models of mobile devices from time to time. You are advised to update the DBS digibank app once available for best experience.

For features and usage of Face ID, please refer to Apple's article About Face ID advanced technology.

No. It requires a one-time setup in personalisation settings on your new device. Click here to learn how to access Personalisation.

If you have not performed the one-time setup on your new iPhone X or later to enable Face ID, you will not be able to use Face ID and you can continue using your username and password to log in to DBS digibank HK. If you have performed the one-time setup to enable Face ID, you can always turn it off under "Face ID" in "More" tab.

For technical support of Face ID, please refer to Apple's article If Face ID isn't working on your iPhone X or later.