Transaction monitoring
FAQ
FAQ
What is Transaction monitoring and how does it work?
Transaction monitoring is carried out with DBS monitoring and surveillance systems, which helps detect unusual transaction activities on your accounts. If we notice any transactions that may indicate potential fraud activity, we will notify you quickly or temporarily put the transaction on hold, allowing you to review the transfer.
What should I do if I receive a notification that my transaction is on hold?
We delay unusual transfer to protect you and give you time to review your transfer. If no action is taken, transfer will be automatically processed after 6 hours. If you believe your bank details have been compromised, call us immediately so we can help.
What should I do if I receive a notification that my transaction is under review?
We may hold your transfer transaction and conduct an in-depth review. This is to ensure the safety of your funds. We will review as soon as possible and may call you to verify the transaction details. If you believe your bank details have been compromised, call us immediately so we can help.
Why did I receive a notification that my transaction was rejected?
We will reject your transfer transaction if it is deemed unsafe based on our security monitoring.
How can I know the transaction status if DBS finally releases the relevant transaction?
DBS will send a notification of successful transfer by SMS and/or email if the relevant transaction is subsequently released after processing.