Transaction monitoring

At a Glance

Detecting early

We monitor your transactions in real time to detect unusual activities.

Notifying you

If we notice anything out of the ordinary, we'll let you know immediately so you can review the transaction.

Keeping you safe

We review transactions in-depth to detect and identify any suspicious activities.

How we monitor your transactionsOur teams carefully review your transactions in real time to look for unusual activity that could be a sign of suspicious behavior. Depending on the level of risk, here's what may happen:

We may hold your transaction for 6 hours* to give you time to review it. If you confirm the transaction is legitimate and authorised by you, no further action is needed from you.

We may temporarily put your transaction on hold to conduct a more thorough review, and we may call you to verify the details. If we can't reach you within 24 hours, the transaction will be cancelled.

We may reject your transaction if it is deemed unsafe.

* The transaction is on hold for 6 hours from processing time. Note that this duration may extend after cut-off time or over weekends/public holidays when processing is delayed.These security measures may cause delays in processing your payments and transfers while we complete our checks. We'll notify you once the transaction is processed. If you need any assistance, please contact us right away.

Your role in keeping your account secureWhile we monitor your transactions, it's important that you play an active role in protecting your account by:Keeping your credentials secure

Never share your username, password, or One-time Password (OTP) with anyone. Do not authorise any transactions that are not initiated by you.

Securing your account with Digital Token

Secure your account with a Digital Token to prevent your SMS One-Time Password from being intercepted by fraudsters.

Reviewing your transfer limits

Review and adjust your transfer limits to guard against unauthorised transactions.

Be mindful of suspicious recipients

Be mindful of any recipients that seem suspicious, we'll provide an alert to give you time to verify the authenticity.

For more tips on online security, visit our Online Security page.

FAQ

What is Transaction monitoring and how does it work?

Transaction monitoring is carried out with DBS monitoring and surveillance systems, which helps detect unusual transaction activities on your accounts. If we notice any transactions that may indicate potential fraud activity, we will notify you quickly or temporarily put the transaction on hold, allowing you to review the transfer.

What should I do if I receive a notification that my transaction is on hold?

We delay unusual transfer to protect you and give you time to review your transfer. If no action is taken, transfer will be automatically processed after 6 hours. If you believe your bank details have been compromised, call us immediately so we can help.

What should I do if I receive a notification that my transaction is under review?

We may hold your transfer transaction and conduct an in-depth review. This is to ensure the safety of your funds. We will review as soon as possible and may call you to verify the transaction details. If you believe your bank details have been compromised, call us immediately so we can help.

Please note: We may contact you from numbers beginning with 2290. Responding to our calls will help us assist you promptly. Please be aware that caller ID can be falsified. We will never ask you for sensitive information, such as login password and One Time Password, under any circumstances via phone calls. If you are in doubt of the call, please hang up immediately and contact our Bogus Calls Enquiry Hotline at (852) 2290 8345 to authenticate the call.

Why did I receive a notification that my transaction was rejected?

We will reject your transfer transaction if it is deemed unsafe based on our security monitoring.

How can I know the transaction status if DBS finally releases the relevant transaction?

DBS will send a notification of successful transfer by SMS and/or email if the relevant transaction is subsequently released after processing.

Useful links

Online Security | DBS Hong Kong

Security Alerts | DBS Hong Kong

General Security | DBS Hong Kong

DBS iBanking - Online Personal Banking | DBS Hong Kong

DBS digibank HK - Online Mobile Banking App | DBS Hong Kong

DBS iBanking

DBS iBanking Service Hours | DBS Hong Kong

Help and Support | DBS Hong Kong

Important notesDBS Bank will never send emails/ SMS asking you to provide your DBS iBanking or DBS digibank HK usernames, passwords or verify your accounts online. You should never disclose your login credential to anybody and never use hyperlinks in emails (including those presented as QR code), SMS or Internet search engines to access your DBS iBanking or DBS digibank HK accounts.

Transaction monitoring

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