Your usage of DBS iBanking is subject at all times to the Terms and Conditions for DBS iBanking (the "Terms and Conditions"). In addition, you are advised to comply with our recommended security practices to ensure you do not under any circumstances compromise your online security.
Under the Terms and Conditions, you will be responsible for all transactions made through the use of your Username and Password, regardless of whether such transactions were in fact entered into, or authorised, by you. You should therefore read carefully and adhere to the recommended security practices described earlier under "Your Role in Safeguarding your Account Information". You should note in particular that the Bank would not be responsible for your losses that arise as a result of any of the following event:
You will have the right to:
At DBS Bank, we are committed to provide you with our highest standard of customer service and support. Should you require any assistance or have any issues regarding any inconsistency / dispute in transactions, please contact us at the following:
24-hour Customer Service Hotline: (852) 2290 8888
Our customer service officer will be able to advise you on the immediate course of action available. Where necessary, your login account may be suspended to protect your interest. Our customer service officer may also obtain the necessary details from you regarding the matter to facilitate investigations.
Once the Bank is notified of the dispute, we will commence investigations immediately and revert to you within seven working days. Depending on the complexity of the dispute, which may require more time for investigations, we will also notify you the investigation status accordingly.