Any outstanding balance will be waived in full upon total disablement or death to lessen the burden on your family and relatives. In the event you suffer a temporary disablement, the minimum amount due will be waived while you are recovering.
When you travel overseas with your DBS Manulife Platinum Mastercard, whether for business or pleasure, you can earn triple DBS$ on all your overseas spending.
Debit your Manulife individual insurance monthly premium automatically from your Manulife Credit Card account by autopay and earn DBS$. For more information, please contact your Manulife Insurance Advisor.
If there are sufficient bonus points retained upon the expiry date of DBS$, you will be entitled to the wavier of the next annual or half-year fee automatically for your Credit Card.
Your first 3-year annual fee will be waived upon successful application. You will also enjoy 25% discount on subsequent annual fee payments.
|Shopping Protection||When you encounter situation(s) such as having received damaged or defective goods, or the goods or services being not matched with what was described, or not having received the goods or services ordered, you should contact the merchant which sold you the goods or services immediately and resolve any complaints about such goods or services directly with the merchant. If you cannot resolve the matter with the merchant or are unable to contact the merchant because it has ceased business, you can contact us for assisting you to dispute the transaction through the chargeback mechanism provided by the relevant card association.|
The chargeback mechanism is a form of customer protection provided by the relevant card association which allows cardholder to file a complaint regarding disputed transactions. Once the cardholder files a dispute, the card issuing bank will conduct an investigation into the complaint by requesting the concerned merchant to submit proof through its bank (“card acquiring bank”). Once the chargeback request is proven to be valid, the card acquiring bank will refund the disputed transaction amount to the cardholder via the card issuing bank. Cardholder may be charged with a processing fee by the relevant card association in certain circumstances.
Examples of chargeback:
Cardholder should pay special attention to the chargeback time limit, and submit before expiry of the time limit the chargeback request together with the relevant supporting documents to the card issuing bank for processing. For more details, please refer to Help & Support > Dispute transaction.
|Fraud Transaction Protection||If you find any doubtful or unauthorized transactions in your statement, call our DBS Credit Card 24-hour Customer Services Hotline at (852) 2290 8888 immediately. Upon receipt of your request; on a case-by-case basis subject to our approval, we may withhold your payment of the relevant transaction until an investigation is concluded . However, please note that if it is found to be a valid transaction after investigation, we shall re-impose the applicable finance charges for the period starting from the date when the relevant transaction should have been paid. |
|Frequently Asked Questions|
|DBS Personal Credit Card Terms and Conditions|
|Key Facts Statement||Click here for details|
|Others card features and benefits||Click here for details|