frequently-asked-questions

Chat with “Joy”

Ready to assist you 24/7 with corporate banking needs

Chat with “Joy”

Ready to assist you 24/7 with corporate banking needs

At a Glance
chat

It only takes one chat. That’s how fast and easy it is for you to know about SME banking products or your corporate account balance, access transaction history, locate the nearest ATMs and branches to you.

Chatbot Features

1. Joy on DBS IDEAL

Our Corporate Internet Banking customers now have a 24/7 digital Support. Other than helping you check your account balance and retrieving transactions, she can also help with the following:

  • Provide issued cheque status
  • Check Trades application status
  • Guide you on IDEAL navigation

2. Joy on our SME Public Website

Hi there! I’m Joy. Would you like some assistance?

Feel free to ask me:

  • General enquiries on our products and services.
  • For further assistance on your account-related matters, you may login to DBS IDEAL and speak with our friendly Live Chat service team.
  • Click on the floating icon on the bottom right to chat with me now.
FAQs (Joy on DBS IDEAL)
What is DBS IDEAL?

DBS IDEAL is our corporate internet banking platform. Your One-Stop Business Banking Solution. With DBS IDEAL, it's easy to monitor incoming funds, view remittance advice, access statements or make payments

Where can I find Joy on IDEAL?

Just click on Joy's icon on the right-hand corner after you have logged in to IDEAL. You can start the conversation by typing your message or clicking the "Let's Start" button.

What are the services that we could perform through Joy on IDEAL?

You can ask for your company account balance and retrieve transactions. It can also provide you the status of your company issued cheques, trades application, and guide you through IDEAL navigation.

Please note that this is only available for DBS Corporate customers who are subscribed to DBS IDEAL.

For this new service, are we conversing with a human or systems?

Joy is a Virtual Assistant and is powered by artificial intelligence to enable this service.

Do we have to download a new app for this?

That’s not necessary, you can enjoy this service if you are subscribed to DBS IDEAL.

Your Virtual Assistant is not answering my questions properly.

Thank you for your feedback. We acknowledge that Joy can only answer specific questions for now and is still learning. We can assure you that we are constantly working to improve its capability over time.

How secure is this channel with the conversations with Joy your Virtual Assistant?

Joy is very secure since you are required to login to DBS IDEAL which is our corporate internet banking portal which requires all users to pass through a series of verification and 2 factor-authentication before you can access the channel.

How do I get further assistance if Joy-Virtual Assistant is unable to assist me?

For queries that cannot be addressed by Joy, we will connect you to our Live Chat service team to better assist you.

What is the availability of your Live Chat service?

Currently, the Live Chat service is only available during our business hours which is from Monday to Friday, 9am to 6pm, excluding public holidays.

Am I required to enter any credentials for the Live Chat assistance?

That’s not necessary since you are already login to DBS IDEAL which is a secured channel.

FAQs (Joy on SME Public Website)
Are transactions or account-related queries allowed via Joy-Virtual Assistant on our Public Websites?

Currently, we are offering basic information about the various SME Banking products and services by DBS. However, we aim to enable services such as checking on your accounts or other transaction requests. Do continue to watch this space!

For further assistance on your account-related matters, you may login to DBS IDEAL to perform your transactions.

How do I get further assistance if Joy-Virtual Assistant is unable to assist me?

For queries that cannot be addressed by our Virtual Assistant, we will connect you to our Live Chat service team to better assist you.

What is the availability of your Live Chat service on your website?

Currently, the Live Chat service is available during our business hours which is from Monday to Friday, 9am to 6pm, excluding public holidays.