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- Get in Touch
- Chat with "Joy"
Chat with “Joy”
Solve your 24/7 corporate banking needs with a wise choice
Click on the floating icon to chat with Joy now!
If my accounts turn dormant, when will dormant account charge be collected?
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Dormant Account Charge will be collected half-yearly, in June and December. |
How can I update my IDEAL access/ user profile? | |
Via IDEAL Maintenance Form:
You may submit the completed form with signatory from highest authorised person and required documents to any DBS Branch or mail to: By normal mail: By courier: The bank will review and process the application within 7 working days. |
How can I update my IDEAL personal contact information? | |
Login to IDEAL and proceed via the following steps: If you would like to update your company’s contact information, please refer to “How can I update the company contact information (address/ contact number)?” under Banking Services section. |
How can I update the company contact information (address/ contact number)? | |
To update your company information, please fill out the Notice of Change of Customer's Data form. In case you intend to modify your company address, you should provide any one of the address proof documents listed on page 4 of the form. You may submit the completed form with signatory from highest authorised person and required documents to any DBS Branch or your relationship manager. Please refer to the Filling Guide for example. |
How do I get further assistance if Joy - Virtual Assistant is unable to assist me? | |
For queries that cannot be addressed by our Virtual Assistant, you may connect to our Live Chat service by entering “Live Chat” in Joy to better assist you. Live Chat service is available during our business hours which is from Monday to Friday, 9am to 6pm, excluding public holidays. |
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