Purchase Protection | DBS Hong Kong

<Limited Time Offer>
Free 30 Days Purchase Protection

<Limited Time Offer> Free 30 Days Purchase Protection

To safeguard against unexpected risks so you can shop more and worry less, DBS offers customers a Free 30 Days Purchase Protection with sum insured up to HK$5,000 at no cost. It’s time to enjoy a shopping spree!

Register now to enjoy. Registration is on a first come first served basis.

Your policy will expire automatically after 30 days and there will be no policy renewal.

Promotion Period: 31/8/2023 – 14/9/2024

Key Benefits

In the event of Accidental Damage to an Eligible Item* within 30 days from the date of purchase, this Policy will cover the cost of replacing or repairing of the Eligible Item, up to the Sum Insured as stated in the Schedule of Benefits.

^* *Eligible Item means an item that:
1. the cost of which has been directly charged in one (1) single transaction and full payment was settled by using Eligible Card; and/or paid on a monthly contract/subscription plan by using an Eligible Card (the switching from an alternative payment method to an Eligible Card will be excluded); and
2. is purchased solely for personal use; and
3. is new and has not been used when purchase; and
4. is purchased through Retailer or Seller.

	Benefit	Max Limit Per Policy (HK$)
1.	Purchase Protection	$5,000
2.	Sub-limit/ item/ Pair/ Set/ Claim	$5,000
3.	Minimum Value**	$500
4.	Excess^	10% of loss amount or $250 (whichever is greater)

^** Minimum Value means the Eligible Item’s lowest required amount in relation to the original purchase price.
^ Excess means the first amount of the loss which the Insured Person must pay if the Insured Person has a Claim and the insurer will only be liable for the amount which is over and above that amount (up to the Sum Insured specified in the Schedule of Benefits). It applies to each loss or claims.

Learn more about the Policy Wording and Schedule of Benefits.

Eligibility

To register for the FREE 30 Days Purchase Protection, you must be:

a Hong Kong resident of at least 18 years old; and

a DBS Credit Cardholder or DBS bank account holder.

The promotional offers are subject to terms & conditions.

Frequently Asked Questions

When can I enjoy the coverage from Free 30 Days Purchase Protection?

This Policy will be effective on the following day after successful enrolment.

For how long can I enjoy the benefit from Free 30 Days Purchase Protection?

You can enjoy up to thirty (30) calendar days from the effective date of the Policy.

What is the “Free 30 Days Purchase Protection”?

During the Period of Insurance, in the event of Accidental Damage to an Eligible Item within 30 days from the date of purchase, this Policy will cover the cost of replacing or repairing of the Eligible Item, up to the Sum Insured as stated in the Policy.

What is an “Eligible Item”?

An Eligible Item means an item that:

the cost of which has been directly charged in one (1) single transaction and full payment was settled by using Eligible Card; and/or paid on a monthly contract/subscription plan by using an Eligible Card (the switching from an alternative payment method to an Eligible Card will be excluded); and
is purchased solely for personal use; and
is new and has not been used when purchase; and
is purchased through Retailer or Seller.

What is an “Eligible Card”?

The Eligible Card means the credit card issued by the Financial Institution and owned by an Insured Person.

What is a “Retailer or Seller”?

A Retailer or Seller means a trade registered company that sells goods directly to consumers in retail stores, online store, virtual store or through telephone marketing.

What is the Minimum Value of the Eligible Item?

The Minimum Value means the Eligible Item’s lowest required amount in relation to the original purchase price.

Is an Eligible Item covered if it was confiscated or destructed by any government or public authority?

The Free 30 Days Purchase Protection does not provide coverage for the Eligible Item for which was confiscated, seized or destructed by the government or any public authority.

How to Make a Claim

Submitting claims

You can call DBS Chubb Insurance Service Hotline at (+852) 3191 6618 (Monday to Friday, 9:00a.m. to 6:00p.m., excluding public holidays) or email to [email protected] for any enquiries on how to submit a claim.

Processing duration

Upon receiving your claim and all supporting documentation, Chubb will begin assessing your claim within 5-7 business days. Once your claim is accepted, you will be reimbursed bank transfer within 5-7 business days from the date of acceptance.

Important Notes

The above insurance plan (“Plan”) is underwritten by Chubb Insurance Hong Kong Limited ("Chubb"). Chubb reserves the right of final approval. DBS Bank (Hong Kong) Limited (the "Bank") is a licensed insurance agent (licence number FA3000) authorised by Chubb.

The DBS Chubb Insurance Service Hotline is a dedicated enquiry hotline for DBS customers serviced by Chubb.

The above information are highlights of the Plan coverage only. For the details of the Plan, please refer to the Policy terms and conditions and exclusions. In the event of any discrepancy between English and Chinese versions, the English version shall prevail.

In the event of an eligible dispute (as defined in the Terms of Reference under the Financial Dispute Resolution Centre) arising between the Bank and the customer out of the selling process or processing of the related transaction, the Bank will enter into a Financial Dispute Resolution Scheme process with the customer. Any disputes on the contractual terms of the Policy should be resolved directly between Chubb and the customer.

Under the Insurance Ordinance (Cap. 41), the Insurance Authority (IA) has started to collect levy on insurance premiums from policyholders through insurance companies from 1 January 2018. For more details, please refer to: www.ia.org.hk/en/levy.