eLaisee

Powered by FPS, eLaisee is a transfer service in the DBS digibank HK app which allows you to send digital "Laisees" to your family and friends. You can choose different eLaisee packets for different occasions. You can even customise the eLaisee amount and greeting message, and share the eLaisee packet image with your family and friends via instant messaging tools.^{^}

Different customer segments and transaction types have different maximum daily transfer limits.

• Shared between PayFast, eLaisee and Scan & Pay: HK$10,000
• For non-registered recipients: HK$600,000 for DBS Treasures Private Clients/DBS Private Bank clients; HK$300,000 for DBS Treasures customers; HK$150,000 for DBS Personal Banking customers
• For registered recipients: HK$1,000,000

If the remaining daily transfer limit for PayFast, eLaisee and Scan & Pay is insufficient, we will debit the whole transaction amount from your daily transfer limit for “non-registered recipients” to complete the eLaisee transfer. Please authenticate it with your Digital Token.

Click here to find out how to activate your transfer limit.

1. Questions related to scam prevention alert ?
   If I find my recipient’s FPS proxy ID is being flagged by the scam prevention alert, how can I remove it?
   The scam prevention alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at [email protected] if you think the FPS proxy IDs are not tagged correctly.
2. Will DBS be able to help remove my FPS proxy IDs from the scam prevention alert?
   No, DBS cannot do the deletion. The scam prevention alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please contact them at [email protected] if you think the FPS proxy IDs are not tagged correctly.
3. If I want to report a suspicious FPS proxy ID, what should I do?
   The scam prevention alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. If you suspect a crime case has occurred, please report to the Hong Kong Police Force at a police station or via Hong Kong Police Force e-Report Centre.
4. If there is no scam prevention alert message relating to my recipient, does it guarantee it is safe to transfer to him/her?
   No, it is not guaranteed. The scam prevention alert message will only be shown if the recipient’s FPS proxy ID is included in the scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID, the proxy ID will not be included in the scam prevention alert.
   
   You are advised to always verify the payment details (including the recipient’s identity) of every single transaction before making payment.
5. Why is my recipient’s FPS proxy ID previously not tagged in the scam prevention alert but now being tagged?
   The FPS proxy IDs flagged as "High Risk" in Scameter and included in the scam prevention alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID, the proxy ID will not be included in the scam prevention alert.
6. What is the source of the scam prevention alert and how is my private information being protected?
   The scam prevention alert is generated based on information collected from scam reports and recorded in the Scameter of the Hong Kong Police Force. Please visit the webpage of Scameter for more details.
7. Why I found my FPS proxy ID on the scam prevention alert when doing FPS transfer? I did not commit any crime!
   According to the record provided by the Hong Kong Police Force, your FPS proxy ID is related to a scam report. Please contact them at [email protected] if you think the FPS proxy ID is not tagged correctly.
8. I discovered my recipient's mobile number has been flagged in Scameter. How come DBS did not alert me when I now try to make payment to this FPS proxy ID?
   The scam prevention alert is generated based on information collected from scam reports provided by the Hong Kong Police Force and updated from time to time on a daily basis. Please check again that the recipient is trustworthy before you proceed with the transaction.
9. I discovered my recipient's mobile number has been flagged in Scameter. How come DBS did not alert me when I previously made payment to this FPS proxy ID?
   The FPS proxy IDs flagged as "High Risk" in Scameter and included in the scam prevention alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID, the proxy ID will not be included in the scam prevention alert.

1. Why are scam prevention alerts generated only for FPS proxy IDs when I conduct online transfers but no scam prevention alert is generated for bank accounts? (the online Scameter offers search service of suspicious bank accounts too)
   The scope of the scam prevention alert mechanism in the first stage covers FPS proxy IDs. The scope will be reviewed from time to time.

1. How would I know if my recipient’s mobile number/ email address/ FPS Identifier is flagged for scam prevention alert?
   You can check from Scameter (cyberdefender.hk) to see if it is flagged as “High Risk”. When performing an FPS transaction with use of FPS proxy ID (i.e. mobile number, email address, or FPS Identifier) via DBS iBanking or DBS digibank HK app, a scam prevention alert message will be displayed for those FPS proxy IDs flagged in the scam reports provided by the Hong Kong Police Force. You are advised not to make any transactions to the recipient unless you have carefully verified the recipient’s identity and ensure that the recipient is trustworthy.
2. If I confirm to DBS to proceed with an FPS transfer with FPS proxy ID (i.e. mobile number/ email address/ FPS Identifier) flagged as “High Risk” and subsequently realise I have been scammed, what should I do?
   If you suspect you have been scammed, you may visit a police station or the Hong Kong Police Force e-Report Centre to file a report. In tandem, please report the case to our Customer Services Hotline at (852) 2290 8888.
3. If a recipient’s mobile number is flagged as “High Risk”, will his/her email address or FPS Identifier also be flagged by the scam prevention alert?
   The FPS proxy IDs flagged as "High Risk" in Scameter and included in the scam prevention alert are based on information collected from scam reports provided by the Hong Kong Police Force. If there has not been any report to the Police against a particular FPS proxy ID, the proxy ID will not be included in the scam prevention alert.
4. Can I confirm and accept the scam prevention alert message and make FPS transfer to the FPS proxy ID on the scam prevention alert?
   Yes, you can, but please be reminded that the transaction has high risk of fraud. You are advised to always verify the payment details (including the recipient’s identity) of every single transaction before making payment.