Why am I unable to use digibank HK app on my Huawei device?
From September/Q4 2024, customers with China-purchased Huawei devices* will receive prompts for HarmonyOS Next firmware updates by model batch. Due to compatibility issues, in which HarmonyOS Next (version 5.0 or above) will only support the native Harmony apps, DBS digibank HK app will stop working on those devices once updated to HarmonyOS Next.
We recommend you continue enjoying the best-in-class digital banking service via DBS iBanking or DBS digibank HK on iOS or Android devices. For customers who have set up digital token in your China-purchased Huawei device, please click here for the authentication workaround of high-risk transactions or contact your Relationship Manager or our Customer Service Hotline at +852 2290 8888 for assistance.
*This also applies to users who purchased Huawei devices in China and brought them out of China.