The chargeback mechanism is a form of customer protection provided by the relevant card association which allows cardholder to file a complaint regarding disputed transactions. Once the cardholder files a dispute, the card issuing bank will conduct an investigation into the complaint by requesting the concerned merchant to submit proof through its bank (“card acquiring bank”). Once the chargeback request is proven to be valid, the card acquiring bank will refund the disputed transaction amount to the cardholder via the card issuing bank. Cardholder may be charged with a processing fee by the relevant card association in certain circumstances.
Examples of chargeback:
Cardholder should pay special attention to the chargeback time limit, and submit before expiry of the time limit the chargeback request together with the relevant supporting documents to the card issuing bank for processing. For more details, please refer to Help & Support > Dispute transaction.
Important Note: The chargeback mechanism is not applicable to purchases with credit cards through the use of Card Interest-Free Instalment Loan offered by us.
You can enroll EasyPayment via DBS Omni. Just follow the instruction to set up any local bank account in your own name. Your DBS credit card balance can be settled through direct debit from your designated bank account on any day and in any amount specified by you.
Just complete and return the "Direct Debit Authorisation Form" by mail and your DBS credit card balance will automatically be settled every month through direct debit from your designated bank account on the payment due date. You can choose to settle full payment, minimum payment, or a fixed percentage of the statement balance. The application process is simple, and you do not need to worry about your payment afterwards.
The free round-the-clock PPS Service allows you to settle your payment by using any touch-tone phone or through www.ppshk.com. Simply open a PPS account at any PPS Terminal and register your DBS Credit Card for payment.
You can settle your credit card balance from the pre-registered bank account via DBS 24-hour Customer Services Hotline (852) 2290 8888*. For details of our phone banking services, please visit phone banking.
Use your ATM card to settle your credit card balance by transferring funds directly from your DBS bank account at over 1,700 JETCO ATMs in Hong Kong and Macau.
You can also make your credit card payment from your JETCO member bank account at any ATM bearing the “JET PAYMENT” logo. It is easy and convenient+.
You can settle your credit card balance via DBS iBanking. For details of registration, please visit iBanking.
Simply send in a crossed cheque▲ to G.P.O. Box 9011 Hong Kong with your DBS Credit Card number written on the back along with your statement at least 5 working days prior to the payment due date.
You may bring along your DBS Credit Card statement to any branches of DBS Bank to settle payment by cash or cheque^. If you are making a cheque payment at a branch, you can simply write your DBS Credit Card number on the back of your crossed cheque, place it in an envelope together with your statement, then drop it in the Drop-in Box# provided. It’s convenient and time-saving.
You can settle your credit card balance by depositing cash into your credit card account via any cash deposit machine at selected DBS branches. For credit card payment, the cutoff time follows that of JET payment. For location and operating hour, please visit cash deposit.
No extra cost and registration are required to enjoy these protections for using your DBS Credit Cards reliably. Simply provide us with your updated and valid mobile phone number by filling in and returning Change of Customer’s Personal Data Instruction Form.