FAQs that Might be of Interest to You
New account(s) will be set up for you and your product holdings will be transferred to DBS. We will not combine your existing account(s) currently at DBS. You can continue to access any of your account(s) and enjoy DBS banking services as usual.
For more details, please refer to our Bank Charges Schedule.
By the end of August 2017, DBS has sent your DBS iBanking Initial Username (and iBanking Secure Device if you are a current user of ANZ Digital Banking) and separate mailers containing your new DBS ATM Card and/or Chequebook (where applicable).
In mid of September, DBS has sent you a Welcome Letter with your account information and details on your new banking relationship.
You do not need to apply for a new DBS ATM Card if you currently have access to ATM facilities with ANZ.
A new DBS ATM Card has been mailed to you by the end of August 2017. You would have received simple instructions on how to acknowledge your DBS ATM Card. For security reasons, your Personal Identification Number (“PIN”) will be sent to you separately upon acknowledgement of your new DBS ATM Card.
If you currently hold a DBS ATM Card, a new DBS ATM Card would have been issued and an indicator, “NEW”, is embossed for your easy reference.
We know that before the Transfer, you will be keen to find out more about DBS and therefore we have created this Microsite to fill you in and answer some of your questions. You can rest assured that your Relationship Manager or Contact Centre at ANZ will also be happy to assist if you have any questions before the Transfer.
From 9:00am Monday, 11 September 2017, you will have full access to all DBS branches and can start accessing your account(s) using DBS iBanking, DBS digibank and your DBS ATM Card to view your portfolio.
In mid of September, DBS has sent you a Welcome Letter with details of your new banking relationship, including account number(s).
Based on the original tenor, we will transfer your time deposits into DBS Time Deposit Account(s) with the same value and maturity dates, and at the original contracted rate with ANZ.
You can visit any DBS branch or manage your accounts via DBS iBanking and DBS digibank, DBS Phone Banking and DBS ATM Card on Monday ,11 September 2017.
For more information about our digital services, please click the links below:
DBS iBanking
DBS digibank
Your account will follow the same maturity instructions that you gave ANZ.
If you have instructed ANZ to credit your maturity proceeds into your current / savings account, we will do the same. You will be given a DBS Current / Saving Account, into which your proceeds will be credited.
All your investment holdings will be transferred to DBS at the Effective Time. After the Transfer, you will enjoy full access to our suite of investment products and services. DBS accounts terms and conditions, fees and charges, benefits and interest rates will apply from the Effective Time.
DBS offers a comprehensive suite of investment products and services that cater to your needs. We have strong capabilities in both online and mobile, which will allow you to trade equities, FX and funds wherever and whenever you want.
After the Transfer, please note that the cost price shown on the first DBS WMA statement will be the closing market price on 8 September 2017. Should you wish to check the historical cost price, please refer to your closing statement issued by ANZ.