General FAQ

  • Which part of ANZ Bank’s business is DBS buying?

    On 31 October 2016, DBS Bank Ltd (“DBS”) announced its agreement to acquire ANZ’s Retail and Wealth business in five markets (Singapore, Hong Kong, China, Taiwan and Indonesia) for approximately SG$110 million above book value.

  • What are the benefits I can enjoy as a DBS customer?

    You will gain access to DBS’s extensive network of more than 280 branches across 18 markets, including around 50 branches in Hong Kong (35 branches, 8 SME branches and 6 loan centres).

    The bank's capital position, as well as “AA-” and “Aa1” credit ratings, is among the highest in Asia-Pacific. DBS is at the forefront of leveraging digital technology to shape the future of banking and has been named “World’s Best Digital Bank” by Euromoney. The bank was also named “Safest Bank in Asia” by Global Finance for eight consecutive years from 2009 to 2016, won Private Banking Excellence for the third consecutive year by Bloomberg Businessweek in 2017 and was recognised as “Best Wealth Manager, Hong Kong” at The Asset’s Private Banking and Wealth Management Awards 2016.

    You will also enjoy access to cutting-edge digital banking, tailored solutions and a comprehensive suite of wealth management supported by Asian insights and research.

  • What can I expect to receive from DBS in the coming months?

    Your DBS iBanking Initial Username (and iBanking Secure Device if you are a current user of ANZ Digital Banking) and separate mailers containing your new DBS ATM Card and/or Chequebook (where applicable) has been mailed to you by the end of August 2017.

    In mid-September, DBS has sent you a Welcome Letter with your account information and details on your new banking relationship.

  • How can I get information on DBS’s fees and charges?

    Please refer to our Bank Charges Schedule.

  • Who should I contact? ANZ or DBS?

    We know that before the Transfer, you will be keen to find out more about DBS and therefore we have created this Microsite to fill you in and answer some of your questions. You can rest assured that your Relationship Manager or Contact Centre at ANZ will also be happy to assist if you have any questions before the Transfer.