Chat with DBS Joy — your agentic AI enabled virtual assistant
Ready to assist you 24/7 with corporate banking needs
Chat with DBS Joy — your agentic AI enabled virtual assistant
Ready to assist you 24/7 with corporate banking needs
At a Glance
Experience smarter, agentic conversational banking with DBS Joy
It only takes one chat. With DBS Joy, our AI-powered virtual assistant, you can check balances, view recent transactions and get answers to common banking questions, all through a natural, conversational experience. Say goodbye to lengthy calls and complex navigation. Available 24/7, DBS Joy makes everyday banking simpler, faster and more convenient.
DBS Joy will soon become fully agentic in Hong Kong, enabling corporate customers to do more than just ask questions. Through a single conversation, customers can complete simple banking tasks with ease.
The agentic capabilities for DBS Joy will be activated only after customers log in to DBS IDEAL, with the AI acting solely on instructions initiated by authenticated customers.
DBS Joy on DBS IDEAL: Your 24/7 AI enabled virtual assistant
Available after DBS IDEAL login, DBS Joy is now smarter with GenAI, delivering more personalised support and enhanced banking assistance through a simple, intuitive conversation. With its new agentic capabilities, it can understand and fulfil requests on behalf of customers within the same conversation.
Talk to DBS Joy for help with banking enquiries and services such as:
• How much did I pay XYZ Company last month?
• What is my available account balance?
• How to retrieve past statements and opt out physical copies?
• Guide me on setting up my FPS collection code
Where can I find DBS Joy on IDEAL?
After logging into DBS IDEAL, click:
• [IDEAL mobile app] DBS Joy icon at the top right
• [IDEAL web] DBS Joy icon at bottom right
DBS Joy on DBS SME Public Website: Your Instant Information Hub
Enjoy 24/7 digital support through DBS Joy on DBS SME public website!
Feel free to ask DBS Joy about:
• General enquiries on our corporate products and services
• Instructions on day to day corporate-related activities
• Frequently used forms and where to download them
Where can I find DBS Joy on DBS SME Public Website?
Click on the icon on the bottom right-hand corner and start chatting with DBS Joy!
Live Chat Service
For queries that cannot be addressed by our virtual assistant, enter “Live Chat” in DBS Joy to connect with our Live Chat service team for further assistance.
Our Live Chat service team is available Monday to Friday, from 9:00 AM to 6:00 PM (local time), excluding public holidays.
