Set up your Digital Token
How to set up your Digital Token?
Step 1: Download and log in to DBS digibank HK
Step 2: Follow the steps on the screen to set up your Digital Token
Digital Identity Verification (eIDV)
eIDV is mandatory when registering a digital token, if you are holding a HKID in the Bank’s record.
1. Prepare your HKID and ensure you are in a bright and clear environment
2. Tap ‘More’ and select ‘Manage Digital Token’
3. Click ‘Set Up Now’
4. Scan your HKID until the frame turns green
5. Take the selfie in a plain and clean background
One Time Password (OTP)
1. Tap ‘More’ and select ‘Manage Digital Token’
2. Tap ‘More’ and select ‘Manage Digital Token’
3. Click ‘Set Up Now’
aClick ‘Set Up Now’
4. Enter the 6-digit email OTP sent to your registered email address
5. Enter the 6-digit SMS OTP sent to your registered mobile number.
Secure Device
1. Tap ‘More’ and select ‘Manage Digital Token’
2. Click ‘Set Up Now’
3. Press and hold 
until you see a dash on the screen
4. Enter the 6-digit code sent to you via SMS on the physical Secure Device
5. Press to generate a Secure PIN and enter the Secure PIN into your mobile device
Others
If you do not have a physical Secure Device or registered email address:
1. Tap ‘More’ and select ‘Manage Digital Token’
2. Click ‘Set Up Now’
3. Enter the registration code sent to your mailing address
4. Enter the 6-digit SMS OTP sent to your registered mobile number
Frequently Asked Questions
Digital Identity Verification
What is Digital Identity Verification?
- ID Scanning: Scan your Hong Kong Identity Card using your mobile device.
- Taking a Selfie: Your live selfie will be matched with your HKID photo and verify your identity instantly.
Who will need Digital Identity Verification (eIDV) for setting up digital token?
What do you need for Digital Identity Verification?
How is Digital Identity Verification safer?
How long does Digital Identity Verification usually take?
What should I do if the system cannot detect my HKID?
- Ensure the lighting is good with no reflections
- Place the card on a flat and light background
- Ensure all details are clear and uncovered
- Your HKID will be scanned when the frame turns green
If this issue continues, please contact us for assistance.
What should I do if I keep seeing the wrong information in the review page?
Due to security reasons, the number of attempts is limited. Therefore, if your personal details still don’t match after rescanning, please contact us at (852) 2290 8888.
What should I do if the system cannot detect my face?
If this issue continues, please contact us for assistance.
What should I do if I failed my Digital Identity Verification?
If you require any assistance, please contact us at (852) 2290 8888.
What should I do if I am being temporarily blocked?
Followed by the verification by our specialist, you are required to log in and tap ‘More’ and select ‘Manage Digital Token’.
If immediate login is required, you may skip the identity verification for now, but certain transactions will be restricted without a Digital Token or Secure Device.
Digital Token
Do I still need my physical Secure Device?
How is the Digital Token safer?
What do I have to do if I changed my SIM card on mobile device?
Since your Digital Token is linked with your mobile device instead of your SIM card, no special arrangement is needed after you have changed the SIM card or mobile phone number on your device with your registered Digital Token.
If you have changed your mobile phone number, please update bank records via DBS iBanking. Your Digital Token or physical Secure Device is required when updating personal information.
I have more than one mobile device. Can I enable the Digital Token on multiple devices?
If I have lost my physical Secure Device, do I need to request for a replacement to set up my Digital Token?
A Secure Device is not necessary to set up your Digital Token. You may set up your Digital Token by receiving a One Time Password from your email and SMS.
If you have lost your Secure Device, please reach out to our 24-Hour Customer Service Hotline on 2290 8888 to disable your Secure Device.
Please click here for more Digital Token FAQs.
