Set up your Digital Token
Important notes for Digital Identity Verification (eIDV):
To further protect your account against rising SMS One Time Password scams and comply with Hong Kong Monetary Authority’s security requirements, customers with HKID in our record will have to complete Digital Identity Verification (eIDV) to set up their digital token. This simple process includes scanning your HKID and taking a selfie. Click here for more information.
How to set up your Digital Token
Step 1: Download and log in to DBS digibank HK
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Step 2: Follow the steps on the screen to set up your Digital Token
Digital Identity
Verification (eIDV)
Verification (eIDV)
One Time Password
(OTP)
(OTP)
Secure Device
Others
Digital Identity Verification (eIDV)
eIDV is mandatory when registering a digital token, if you are holding a HKID in the Bank’s record.
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Step 1Prepare your HKID and ensure you are in a bright and clear environment
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Step 2Tap ‘More’ and select ‘Manage Digital Token’
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Step 3Click ‘Set Up Now’
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Step 4Scan your HKID until the frame turns green
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Step 5Take the selfie in a plain and clean background
How to set up Digital Token by Digital Identity Verification (eIDV)
until you see a dash on the screen
Frequently Asked Questions
Digital Identity Verification
What is Digital Identity Verification?
Digital Identity Verification (eIDV) is a secure and convenient process that allows us to verify your identity digitally. It involves two simple steps:
- ID Scanning: Scan your Hong Kong Identity Card using your mobile device.
- Taking a Selfie: Your live selfie will be matched with your HKID photo and verify your identity instantly.
Who will need Digital Identity Verification (eIDV) for setting up digital token?
eIDV is mandatory when registering a digital token, if you are holding a HKID in the Bank’s record. Existing customer who has an existing digital token would not be affected unless setting a new device.
What do you need for Digital Identity Verification?
You will need your HKID and ensure you are in a bright environment.
How is Digital Identity Verification safer?
Digital Identity Verification is safer because instead of just one check, it uses several methods to confirm your identity, so it is much harder for fraudsters to steal identities or commit crimes online. It helps prevent people from pretending to be you.
How long does Digital Identity Verification usually take?
Usually, it takes just 5 to 10 minutes if everything goes smoothly.
What should I do if the system cannot detect my HKID?
Make sure your HKID is clearly visible:
If this issue continues, please contact us for assistance.
- Ensure the lighting is good with no reflections
- Place the card on a flat and light background
- Ensure all details are clear and uncovered
- Your HKID will be scanned when the frame turns green
If this issue continues, please contact us for assistance.
What should I do if I keep seeing the wrong information in the review page?
If any details are incorrect, please try scanning again.
Due to security reasons, the number of attempts is limited. Therefore, if your personal details still don’t match after rescanning, please contact us at (852) 2290 8888.
Due to security reasons, the number of attempts is limited. Therefore, if your personal details still don’t match after rescanning, please contact us at (852) 2290 8888.
What should I do if the system cannot detect my face?
Try to use a plain background and ensure your face is fully captured within the frame. Do not cover your face with hats, masks, sunglasses or any accessories.
If this issue continues, please contact us for assistance.
If this issue continues, please contact us for assistance.
What should I do if I failed my Digital Identity Verification?
Please try again and ensure your HKID and face are clearly visible. If immediate login is required, you may skip the identity verification for now, but certain transactions will be restricted without a Digital Token or Secure Device.
If you require any assistance, please contact us at (852) 2290 8888.
If you require any assistance, please contact us at (852) 2290 8888.
What should I do if I am being temporarily blocked?
You’ve reached the maximum attempt limit. To safeguard your account, you will be unable to proceed with Digital Token setup online. If you require immediate assistance with setting up your Digital Token, contact us at (852) 2290 8888.
Followed by the verification by our specialist, you are required to log in and tap ‘More’ and select ‘Manage Digital Token’.
If immediate login is required, you may skip the identity verification for now, but certain transactions will be restricted without a Digital Token or Secure Device.
Followed by the verification by our specialist, you are required to log in and tap ‘More’ and select ‘Manage Digital Token’.
If immediate login is required, you may skip the identity verification for now, but certain transactions will be restricted without a Digital Token or Secure Device.
Digital Token
Do I still need my physical Secure Device?
Yes, if you have a physical Secure Device, please keep it securely for backup, such as a login password reset.
How is the Digital Token safer?
The Digital Token increases the security of your DBS digibank HK app with enhanced encryption security and multi-layered protection against malware targeting mobile applications.
What do I have to do if I changed my SIM card on mobile device?
Since your Digital Token is linked with your mobile device instead of your SIM card, no special arrangement is needed after you have changed the SIM card or mobile phone number on your device with your registered Digital Token.
If you have changed your mobile phone number, please update bank records via DBS iBanking. Your Digital Token or physical Secure Device is required when updating personal information.
I have more than one mobile device. Can I enable the Digital Token on multiple devices?
No. For account security purposes, you are only allowed to set up your Digital Token on one mobile device.
If I have lost my physical Secure Device, do I need to request for a replacement to set up my Digital Token?
A Secure Device is not necessary to set up your Digital Token. You may set up your Digital Token by receiving a One Time Password from your email and SMS.
If you have lost your Secure Device, please reach out to our 24-Hour Customer Service Hotline on 2290 8888 to disable your Secure Device.
Please click here for more Digital Token FAQs.
Download DBS digibank HK
Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play™ is a service mark of Google Inc.
Huawei AppGallery is provided by Huawei Services (Hong Kong) Co., Limited. HUAWEI EXPLORE IT ON AppGallery and the HUAWEI EXPLORE IT ON AppGallery logo are the registered trademarks of Huawei Technologies Co., Limited.
Google Play™ is a service mark of Google Inc.
Huawei AppGallery is provided by Huawei Services (Hong Kong) Co., Limited. HUAWEI EXPLORE IT ON AppGallery and the HUAWEI EXPLORE IT ON AppGallery logo are the registered trademarks of Huawei Technologies Co., Limited.
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