***HONG KONG, 24 March 2021 - DBS Bank (Hong Kong) Limited would like to alert our customers and the public of suspicious Whatsapp message(s) and Whatsapp group(s) sent by individual purportedly to be DBS staff to solicit public to invest in stocks.
Customers are reminded to protect their property and personal information at all times. If you receive any bogus Whatsapp messages, please alert us immediately at (852) 2290 8888, to verify, and do not disclose any sensitive personal information.
If customers are concerned that they may have made any investment decisions or have disclosed their personal information accordingly, they should immediately contact the Police and DBS Bank (Hong Kong) Limited’s customer hotline at (852) 2290 8888.
***In light of recent bogus voice message phone calls and fraudulent activity by persons impersonating as employees or agents of banks or financial institutions, DBS Bank (Hong Kong) Limited (the “Bank”) would like to caution members of the public about these fraudulent activities.
Bogus voice message phone calls or emails usually claim that there are irregularities in the customers’ bank / credit card accounts and request customers to input personal information or divert customers to an operator for account authentication.
Report has also been received about fraudulent SMS messages purportedly to be sent from a bank. These SMS messages claim that there were credit card transactions conducted using a customer’s credit card, and request the customer to call a bogus hotline number mentioned in the messages to check the credit card transactions.
The Bank reminds members of the public to stay alert and verify the hotline numbers with the bank concerned before calling rather than just following the information provided in SMS messages. Customers may find the Bank’s hotline numbers at the back of ATM/credit cards or on the Bank’s websites. At the same time, a list of all retail banks’ hotline numbers can be found at the dedicated webpages of the Hong Kong Monetary Authority and the Hong Kong Association of Banks.
Other fraudulent activities may be promoted through telephone calls by persons alleged as DBS representatives. However, the Bank does not notify customers of their account irregularities through pre-recorded messages nor request customers to provide sensitive personal information (including login passwords or one time passwords) through phone calls, or emails. Furthermore, bank employees do not take fees for any loan application processing.
Press here to watch the animated video produced by Hong Kong Monetary Authority (Chinese only) and relevant materials to understand how to safeguard yourself from the bogus message purported from banks.
The Bank urges members of the public not to respond to any suspicious call, email or SMS message and protect themselves by taking the following actions:
You may visit our Online Security page for more details.
DBS Bank (Hong Kong) Limited 星展銀行（香港）有限公司 Updated on 30 March 2021