What’s new^*

Experience our new mobile eStatement on DBS digibank HK app - You can now view and download eStatement anytime, anywhere.

Step 1: Log in to DBS digibank HK Step 2: Go to “More” tab and select "eStatement" Step 3: Click the statement type to view or download your eStatement

Step 1: Log in to DBS digibank HK Step 2: Go to “More” tab and select "eStatement" Step 3: Click the statement type to view or download your eStatement

Why eStatement

Save paper, trees and recycle more by switching your statement to eStatement via DBS iBanking. You can even enjoy the following benefits:

• Free of charge
• Convenience for you
  • Accessible anytime, anywhere. Simply log in to DBS digibank HK, go to “More” tab and select “eStatement”, or log in to DBS iBanking and browse "My Accounts" > "eStatement“ to enquire and download eStatements for up to 7 years¹, without rummaging through physical files²
  • For DBS credit card customers, eStatement service is also available to you via DBS Card+. Simply download and register DBS Card+, login and select “eStatement” under the menu to view your credit card eStatements.
• Warm reminder
  • SMS/email alerts³ are available to notify you when monthly eStatement is ready
  • Free SMS/email Payment Reminders³ registration to remind you of payment due dates

Subscribe for eStatement Now

Download DBS Card+ Now (For credit card customer)

¹ eStatements will be available and stored from the month of conversion
² You can access credit card eStatments, cashline eStatments and Wealth Management Account eStatements via DBS iBanking even if you have subscribed for paper statements for these accounts.
³ SMS alert will be sent to your registered mobile number via DBS iBanking

Subscribe for and View eStatement

How can I subscribe for eStatement?

DBS iBanking

Step 1: Login to DBS iBanking (go.dbs.com/hk-ib)*
Step 2: Select "eStatement" under "My Accounts"
Step 3: Click "Manage eStatement/ eAdvice" and choose to receive e-Copy of your selected account(s)

*If you have forgotten your username and password, simply access the DBS iBanking login page, click "Forget Username" / "Forgot Password" to retrieve your username / reset your password.

DBS Card+

All DBS credit card customers are already able to view eStatements via DBS Card+ mobile application automatically.

Customers who have opted for paper statements for Credit Card Account, Cashline Account or Wealth Management Accounts, are able to access eStatements on DBS iBanking .

How to view your eStatement?

An SMS or email notification will be sent to your registered email address and/or mobile number once the latest eStatement is available. Log in to DBS iBanking to view your eStatement

DBS digibank HK

Step 1: Log in to DBS digibank HK Step 2: Go to “More” tab and select "eStatement" Step 3: Click the statement type to view or download your eStatement

Step 1: Log in to DBS digibank HK Step 2: Go to “More” tab and select "eStatement" Step 3: Click the statement type to view or download your eStatement

DBS iBanking

Step 1: Log in to DBS iBanking
Step 2: Select “eStatement” under “My Accounts”
Step 3: Select your account and Statement Date to view your eStatement

DBS Card+

1. Log in to DBS Card+ 
2. Click on “eStatement”

3. Select the statement date to view your eStatement

How to Download & Print eStatement?

DBS digibank HK

1. Step 1: On the eStatement PDF page, click the “download” button on top right corner.
2. Step 2: PDF will be downloaded and saved to your device.

DBS iBanking

1. On the eStatement page, select the "Account Type / Number" and "Statement Date", then click the “GO” button
2. Your selected eStatement will be displayed in a new popup window
3. Click the “Save a copy” or “Print” button on the toolbar of new popup window

Click here to learn more.

DBS Card+

1. On the eStatement page, select the Statement Date to view your eStatement
   
2. You may download the eStatement onto your device using your document viewer

Paper Statement Fee to Credit Card Accounts

We are dedicated to making a greener future. In order to save the environment and reduce paper consumption, a Paper Statement Fee to credit card accounts has become effective from 1 January 2017.

Credit Card customers who receive at least one paper statement from 1 January 2022 to 31 December 2022 will be charged a Paper Statement Fee of HK$50 per annum starting from 2023 onwards.
The fee will be directly debited from the credit card account on 1 January 2023. Thereafter, if credit card customers receive at least one paper statement within any calendar year (January to December every year), a fee of HK$50 will continue to be applied each year.

• Who will be charged for Paper Statement Fee?
  The Paper Statement Fee will be applicable to customers with any credit cards issued by the Bank, including but not limited to DBS Credit Cards, COMPASS Card and DBS Co-branded Cards (except DBS Business Card and Manulife Card (with MediPlus)).
• Who will be eligible for the Paper Statement Fee waiver?
  • Cardholders aged 65 or above
  • Cardholders who opt out of receiving paper statements for credit card(s)

General Questions

Paper Statement Fee

I have a banking account and a credit card account. If I opt out of paper statements for my credit card account, but receive paper statements for the other after 1 Jan 2022, will I be charged?

No, Paper Statement Fee is applicable to credit card account(s) only. The Bank will not impose any paper statement fee if you opt for paper statement for banking account(s) after 1 January 2022. However, we encourage all customers to subscribe eStatement for a greener future.

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I have 3 credit cards with the Bank. If I continue to receive paper statements after 1 January 2022, will I be charged for 3 times?

No, you will be charged on Paper Statement Fee once only per annum, regardless of the number of credit cards you are holding.

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I have 3 credit cards with the Bank. If I have opted out from receiving paper statements for one of my credit cards before 1 January 2022, will I be charged?

If a cardholder receives at least one paper statement within any calendar year (January to December every year), a fee of HK$50 will be applied.

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If I have more than one credit card with the Bank and receive paper statement(s) throughout a calendar year, which credit card account will be debited?

Paper Statement Fee will be debited from the credit card account with the latest transaction record.

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If I am an eStatement user but opt for receiving paper statement(s) in November of the year, will I still be charged? Will the fee be charged on a pro-rata basis?

Paper Statement Fee will not be imposed on a pro-rata basis. Customers who have received at least one paper statement(s) in November of the year will be charged in full.

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How to subscribe for eStatement / eAdvice Service or change my setting?

Customers can login to DBS iBanking for eStatement subscription:
1. Login to DBS iBanking


2. Select "eStatement" under "My Accounts"


3. Click "Manage eStatement/ eAdvice" and choose to receive e-Copy of your selected credit card

DBS Card+

All DBS Credit Card customers are already to view eStatement via DBS Card+ mobile application automatically.

Customers who have opted out from receiving paper statements for Credit Card Accounts, Cashline Accounts or Wealth Management Accounts, are able to access eStatements on DBS iBanking .

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What are the benefits of eStatement service?

• Free of charge
• Convenience for you
  • Accessible anytime, anywhere. Simply log in to DBS iBanking and browse "My Accounts" > "eStatement“ to enquire and download eStatements for up to 7 years¹, without rummaging through physical files²
  • For DBS credit card customers, eStatement service is also available to you via DBS Card+ . Simply download and register DBS Card+, login and select “eStatement” under the menu to view your credit card eStatements.
• Warm reminder
  • SMS/email alerts³ are available to notify you when monthly eStatement is ready
  • Free SMS/email Payment Reminders³ registration to remind you of payment due dates

¹ eStatements will be available and stored from the month of conversion
² You can access credit card eStatments, cashline eStatments and Wealth Management Account eStatements via DBS iBanking even if you have subscribed for paper statements for these accounts.
³ SMS alert will be sent to your registered mobile number via DBS iBanking

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How to register for free payment reminder?

1. Login to DBS iBanking
   
2. Select "Manage My Alerts" under "Preference"
   
3. Click "Subscribe" for "Credit Card Payment Reminder"
   
4. Select to receive email or SMS reminder
   

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Upon subscribing eStatement, if I require a paper statement as address proof for some application purposes, will I be charged? How do I request for a paper statement?

You can place the request via DBS iBanking:

1. Login to DBS iBanking
2. Select "Credit Card Paper Statement" under "Request Statement or Services"

Since you have subscribed to eStatement (stop receiving paper statement), the Bank will not impose any Paper Statement Fee due to the Paper Statement request. However, HK$15 service charge will be levied for each Credit Card Paper Statement Request.

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I just applied for a DBS credit card with DBS iBanking service. Do I need to opt out from receiving paper statements?

Once you activate for and login to DBS iBanking service with your Credit Card No. and Card Expiry Date*/Initial Username, your credit card will be automatically be subscribed to receive eStatement only.

*Applicable to customers with Credit Card only, ATM card and password will be required for customers who have both Banking and Credit Card accounts.

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How to subscribe eStatement service if I just applied for a DBS Credit Card, yet DBS iBanking service?

By registering and logging in to DBS iBanking service with your Credit Card No. and Card Expiry Date*, your credit card will be automatically be subscribed to receive eStatement only.

*Applicable to customers with Credit Card only, ATM card and password will be required for customers who have both Banking and Credit Card accounts.

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I have already opted out from receiving paper statements for my current DBS credit card. What if I apply for another DBS credit card, do I need opt out from receiving paper statements for the new one?

If you have already opted out from receiving paper statements for your existing DBS credit card, statement of your newly-opened credit card will automatically be opted out from receiving paper statements, subscription is not required.

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I am currently holding a DBS credit card with DBS iBanking service but have not subscribed eStatement service. What if I apply for another DBS credit card, how do I subscribe eStatement service for all of my cards?

All you need is to login to DBS iBanking service> click "eStatement" under "My Accounts"> then click "Manage eStatement/eAdvice" > select "e-Copy" and adopt DBS eStatement service for all your cards.

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What if I apply for another DBS Credit Card, is it necessary to subscribe eStatement for my existing and new card respectively?

Once you register for and login to DBS iBanking service with your Credit Card No. and Card Expiry Date*, your credit card will be automatically subscribed to DBS eStatement service.

*Applicable to customers with Credit Card only, ATM card and password will be required for customers who have both Banking and Credit Card accounts.