Debit Card/ ATM Card Services

Overview

Withdraw cash around the globe

Cash withdrawal or retail spending in 181 countries or regions with China UnionPay ATM and POS services, including the major travel destinations

No handling fee for overseas retail spending

No annual fee. No handling fee for local and overseas retail spending

Highly secured

Easily manage your card settings anytime and monitor your transactions with timely notifications

Debit Card/ ATM card services on DBS digibank HK

Reset ATM Card PIN

Forgot your ATM Card PIN?
Reset/ Change your ATM Card PIN instantly anytime, anywhere.

Learn More

Step 1：	Login DBS digibank HK
Step 2：	Navigate to “ATM Card Services” tab
Step 3：	Select “Reset Card PIN”
Step 4：	Input your new PIN twice
Step 5：	Change completed

Step 1：	Login DBS digibank HK
Step 2：	Navigate to “ATM Card Services” tab
Step 3：	Select “Reset Card PIN”
Step 4：	Input your new PIN twice
Step 5：	Change completed

Block/ Replace Card

If you want to block/ replace your card, just do so via mobile banking.
It’s free and instant to process your application. Save your time queuing at branch.

Learn More

Step 1：	Login DBS digibank HK
Step 2：	Navigate to “ATM Card Services” tab
Step 3：	Select “Replace Card”
Step 4：	Choose the reason for replacing card and tap “PROCEED TO BLOCK CARD”
Step 5：	Confirm card and tap “BLOCK NOW”
Step 6：	You have successfully blocked the card and tap “Replace card now”
Step 7：	Confirm details and tap “Next”
Step 8：	Card replacement application completed

Step 1：	Login DBS digibank HK
Step 2：	Navigate to “ATM Card Services” tab
Step 3：	Select “Replace Card”
Step 4：	Choose the reason for replacing card and tap “PROCEED TO BLOCK CARD”
Step 5：	Confirm card and tap “BLOCK NOW”
Step 6：	You have successfully blocked the card and tap “Replace card now”
Step 7：	Confirm details and tap “Next”
Step 8：	Card replacement application completed

Lock/ Unlock Card

Concerned that you may have lost your card but unsure about it?
Easily lock your card to temporarily stop all card transactions and unlock it when you would like to resume service

Learn More

Lock Card:
Step 1：	Login DBS digibank HK
Step 2：	Navigate to “Debit/ ATM Card” page
Step 3：	Slide the “Lock this card” button
Step 4：	Tap “Lock Card” to confirm
Step 5：	Card is now locked

Unlock Card:
Step 1：	Login DBS digibank HK
Step 2：	Navigate to “Debit/ ATM Card” page
Step 3：	Slide the “Unock this card” button
Step 4：	Tap “Unlock Card” to confirm
Step 5：	Card is now unlocked

Lock Card:
Step 1：	Login DBS digibank HK
Step 2：	Navigate to “Debit/ ATM Card” page
Step 3：	Slide the “Lock this card” button
Step 4：	Tap “Lock Card” to confirm
Step 5：	Card is now locked

Unlock Card:
Step 1：	Login DBS digibank HK
Step 2：	Navigate to “Debit/ ATM Card” page
Step 3：	Slide the “Unock this card” button
Step 4：	Tap “Unlock Card” to confirm
Step 5：	Card is now unlocked

Services and BenefitsBanking Services via our ATM Networks, including:

Cash withdrawal (HKD/RMB)

Jetco Cardless Withdrawal⁴

Cash/Cheque deposit* via Debit Card/ ATM Card / ATM QR

Balance enquiry

Funds transfer *

Cheque book/statement request

Overseas Transaction Setting

JET payment service (including credit card payment, bill payment and charity donation)

* The name of the recipient account is shown on the advice for your easy reference

DBS Debit Card/ ATM Card - Services and Benefits

Manage up to 10 accounts through the JETCO ATMs in Hong Kong, Macau, and China, and China UnionPay ATMs around the globe

Make payment through the EPS and China UnionPay's merchant Point-of-sale (POS) terminals and Payment-by-phone services (PPS)

Preset daily limits for cash withdrawal, funds transfer and payments

Simpler cash withdrawal service with "Fast Cash Card" for seniors aged 65 or above

No annual card fee

ATM network	Services	Applicable accounts	Handling fee per cash withdrawal transaction
DBS ATMs in Hong Kong	Cash withdrawal(HKD/RMB)¹ Jetco Cardless Withdrawal⁴ Cash / Cheque Deposits³via Debit Card/ ATM Card / ATM QR Funds transfer Balance enquiry Cheque book / statement request Password change JET payment Fast Cash Service²	HKD Account RMB Account	Free
JETCO	Cash withdrawal¹ Funds transfer Balance enquiry Cheque book / statement request Password change JET payment Fast Cash Service²	HKD Account	In Hong Kong: Free Outside Hong Kong: HK$25 handling fee per transaction
China UnionPay (For ATM Card only)	Cash withdrawal Balance enquiry POS payment at China UnionPay merchant terminal	HKD Account⁵ RMB Account⁶	From HKD Account: HK$50 handling fee per transaction^# From RMB Account: RMB50 handling fee per transaction^#
China UnionPay (For Debit Card only)	Cash withdrawal Balance enquiry POS payment at China UnionPay merchant terminal	14 supported currencies account include HKD, RMB, USD, SGD, CAD, AUD, CHF, DKK, EUR, GBP, JPY, NOK, NZD, SEK	HK$50 handling fee per transaction#

^* For customer performed local ATM cash withdrawal or overseas cash withdrawal transaction via Union Pay network during 1 Jan 2025 – 22 Mar 2025, the charges will be reduced to HK$15/ RMB15 per transaction. Terms and Conditions apply. Please click here for details.

FAQs

Is there any limit of times I can reset my ATM Card PIN and request Card Replacement?

Yes. You can reset ATM Card PIN for a maximum of 5 times in a day via DBS digibank HK. For card replacement, it takes up to 5 calendar days to process your card replacement before you raise your next request of card replacement via the app.

Is there a fee of managing Debit Card/ ATM Card via mobile?

No. There are no fees and charges for managing your Debit Card/ ATM Card via DBS Digibank HK.

What are the arrangements if I would like to apply for DBS Octopus ATM Card? (Effective Date: 18 January 2025)

Starting from the Effective Date, no new application of DBS Octopus ATM Card via DBS digibank HK will be accepted. If you would like to apply for DBS Octopus ATM Card, please visit our branch for application.

What are the arrangements if I would like to choose DBS Octopus ATM Card for card replacement? (Effective Date: 18 January 2025)

The Bank will only provide ATM card for replacement via DBS digibank HK. If you would like to choose DBS Octopus ATM Card for replacement, please visit our branch to submit the relevant request accordingly.

What if I would like to report loss/block card for my DBS Octopus ATM Card via DBS digibank HK? (Effective Date: 18 January 2025)

You can still report loss/block card for your DBS Octopus ATM Card via DBS digibank HK. You may navigate to “ATM Services” tab after logging in DBS digibank HK, then select “Block Card/Report Loss”. After that, please confirm the details and select “BLOCK NOW” for your DBS Octopus ATM Card.

What if I have other inquiries?

You can check “Help & Support” or use our DBS digibot for other inquiries.

Limit Overview

Services	Default daily limits per debit card/ ATM card	Maximum daily limit per debit card/ ATM card
ATM Cash withdrawal	HK$20,000 （or foreign currency equivalent）	HK$100,000 （or foreign currency equivalent）
Funds transfer to account（s） linked to the Debit Card/ ATM card	HK$200,000 （including funds transfer to DBS Credit Card Accounts for bill payment）	HK$999,000 (including funds transfer to DBS Credit Card Accounts for bill payment)
Funds transfer to account（s） not linked to the Debit Card/ ATM card	HK$50,000 (including funds transfer to self-named accounts not linked to the ATM card, third party accounts, and JET payment via ATM)
Jet payments
POS payment at EPS merchant terminals	Pre-activation limit^#: HK$10,000 (or foreign currency equivalent) Post- activation limit (after activating physical card): HK$50,000 (or foreign currency equivalent)^## Card-Not-Present (CNP) limit^{^^}: HK$50,000 (or foreign currency equivalent)
POS payment at China UnionPay merchant terminals
PPS debit and eIPO via ATM	Total: HK$100,000

# If the DBS Diamond Debit Card has not yet been activated, customer can conduct QR payments via UnionPay App and the cumulative limit is HKD 10,000 (or equivalent foreign currency) across all currencies available in your Multi-Currency account.

## For activated DBS Diamond Debit Card and other ATM cards, the default daily limit is HKD50,000 (or equivalent foreign currency) or your customised limits after it is activated. HK Jockey Club cash voucher limit is inclusive to POS payment limit. Its maximum amount must not exceed HKD50,000 or the personalised POS payment limit, whichever is lower.

^^ Only applicable to DBS Diamond debit card. CNP limit applies to transactions made without the physical card, such as tax recollection, hotel reservation / car rental. CNP limit is inclusive to POS payment limit. Its daily amount must not exceed HKD 50,000 (or equivalent in foreign currency) or customised POS payment limit, whichever is lower.

Useful Links

Tutorial of DBS ATM Services

Terms and Conditions for ATM QR Services

How to Confirm Receipt of Your DBS ATM Card

ATM Security Recommendations

ATM Card / Debit Card Maintenance / Cancellation Form

ATM Card / Debit Card Daily Spending Transaction Limit Update Form (POS payment and HK Jockey Club cash voucher only)

Enhanced Security of Overseas Automatic Teller Machine (“ATM”) Transactions

Important Notice for ATM Chip Card Replacement

Important Notice for Discontinuation of (1) new application of DBS Octopus ATM Card and (2) provision of DBS Octopus ATM Card for replacement via DBS digibank HK

DBS ATM Card Promotion 2024 October - December(“Promotion”) Terms and Conditions

The minimum withdrawal amount is HK$100/RMB100 for DBS ATMs and HK$400/RMB400 for other ATMs.
Only applicable to Fast Cash cardholders

Deposit limits of different channels :

Deposit Channel	Maximum Amount per Transaction	Maximum number of Cheques / Notes Accepted per Transaction	Daily Cash Deposit Limit per Account
Cash Deposit	Not Applicable	100 Notes	HKD100,000
Cheque Deposit	HKD999,999,999 USD99,999,999	25 Cheques	Not Applicable

DBS ATMs support JETCO Cardless Withdrawal service, however, DBS digibank HK does not support setting cardless withdrawal instruction.
Only applicable to the DBS ATM Card with HKD Account registered as the first account
Only applicable to ATMs/POS terminals in Mainland China
Cheque deposit will be processed on the following clearing day after cut-off time. Please refer to the cut-off time indicated on the ATMs.
ATM transactions shall be cut-off at 11:30pm from Monday to Saturday (unless otherwise indicated). Transactions processed after the cut-off time will be booked / recorded as a transaction conducted on the following bank business day.
Cash withdrawal at an ATM outside Hong Kong or POS payment made at a merchant terminal outside Hong Kong will be paid in local currency. If the transaction involves currency exchange, the exchange rate will be determined by the bank or relevant network.
The dispensing limits of ATMs in different countries or regions may be different.
Making POS payment with DBS Debit Card/ ATM Card at China UnionPay's merchant terminals over the "Discover" network is currently not supported.
Debit Card/ ATM Card with China UnionPay logo may access ATMs of China UnionPay network in mainland China.
For ATMs which support multiple ATM networks, the financial institution that the ATM belongs shall determine through which ATM network shall an ATM service request be performed. Fees and Charges may apply based on the ATM network used.
Please refer to our Bank Charges Schedule for other ATM related charges.

Remark:
You should ensure security of your Debit Card/ ATM Card, Personal Identity Number (“PIN”) and Telephone Identity Number (“TIN”). Fraudsters who have stolen / duplicated your Debit Card/ ATM Card may impersonate a bank staff to obtain your PIN and / or TIN. Please note that DBS staff will NOT ask customers for their PINs or TINs for any purpose. Please call our customer service hotline at 2290 8888 if you have any questions.

Debit Card/ ATM Card Services

Lock Card:

Unlock Card:

Lock Card:

Unlock Card:

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